Champions in Microsoft Teams User Adoption: a (success) case story / Karoliina Kettukari / CollabDays MUCVIE Winter across the alps / 4.12.2020

1. Champions in Teams
User Adoption:
a (success) case story
Karoliina Kettukari
Queen of Teams User Adoption
Modern Work Lead @ Meltlake
Microsoft MVP
@kettukari

2. Our Sponsors – Thank you!

3. WHO ARE THE CHAMPIONS?
Champions
Community
Change agents
Peer support
@kettukari

4. CUSTOMER CASE: CITY OF HELSINKI
• Capital of Finland
• Population: 650 000
Culture and Leisure section
• Libraries, Museums, City orchestra, City
sports facilities, Youth Work
• 2000 employees all around the city
Very strong digital strategy
• The most functional city in the world
@kettukari

5. FROM STRATEGY TO ACTION
IT HR Manage-
ment
@kettukari

6. YEAR OF THE CHAMPIONS 2019
January
First search round – 60 champions!
February
Champions network Kick off
March - November
19 trainings, Teams calls and
workshops for the Champions
September - December
Champions facilitated 20 modern
knowledge work workshops in their
teams and units
December
End of the year celebration
Planning for the next year
@kettukari

7. GATHERING YOUR CHAMPIONS
How many?
Where?
? !
Nominations or
volunteers?
@kettukari

8. WHAT IS REQUIRED FROM A CHAMPION
A good change agent is willing and eager to…
NOT required: superb IT skills
Develop teamwork
Help others
Share information
@kettukari

9. WHAT’S IN IT FOR ME AS A CHAMPION?
Specific trainings & Deeper knowledge
Network inside and across your own team and unit
Grow as an expert in modern knowledge work
@kettukari

10. TRAINING THE CHAMPIONS
Get everyone on the same technical baseline
Dive deeper with purpose first
• Better Meetings (Teams, OneNote)
• Team task management (Planner)
• Easy questionnaires with Forms
• Managing personal work with OneDrive, OneNote and To Do
• Power Platform: Solutions for intelligent work
@kettukari

11. ”Controlling your notifications (in Teams)
is the key to control your information
overflow. Everyone must go through the
notification settings themselves.”
<< <<
@kettukari

12. SUPPORTING THE CHAMPIONS
1on1 with
supervisors
@kettukari

13. ”Open support calls and info sessions via
Teams have been golden. Also open
support group for everyone in Teams has
been important.”
<< <<
@kettukari

14. SUPPORT GROUP
General
Information about trainings,
new features etc…
Tip: schedule trainings as
channel meetings!
Ask Me Anything
Open place for questions
and answers
Best Practices
Dedicated channel for best
teamwork and meeting
practices
Change Agents
Use a private channel or a
separate team for your
champions network
@kettukari

15. MODERN KNOWLEDGE WORK WORKSHOPS
Champion driven - Train the trainer model
• Workshop design
• Workshop facilitation
• Follow ups & Best practices
•
Goal: agreement on teamwork rules
@kettukari

16. ”It was important to create playbook for
our team. We sat down together and
agreed how we are going to work
together in Teams: how mentions,
reactions etc. are used.”
<< <<
@kettukari

17. CHAMPIONS IN ACTION
Within their own interests and skills
Peer support live & online
Communications, sharing
information
Developing teamwork and
collaboration
@kettukari

18. CHAMPIONS IN ACTION
@kettukari

19. ”Discuss with your supervisor about
time usage. Reserve time in your
calendar for trainings and support.”
<< <<
@kettukari

20. WHAT HAPPENED NEXT?
Automatising the search of
the champions with Power
Automate
Developing the city-wide
champions network
@kettukari

21. HOW TO OVERCOME COMMON CHALLENGES WHEN
LAUNCHING A CHAMPIONS NETWORK
Initial enthusiasm
slowly fades away
Find an active
owner for the
network
Do a yearly action
plan
Managers become
changeblockers
(IT) skills
vary a lot
Calculate time
management and
ROI
Ensure support
from supervisors
Get everyone on
the same base
level
Be present: offer
lots of online or
live support
@kettukari

22. ”At first I was worried if I have enough of
time for champion duties alongside my
normal work. But actually Teams has
made our jobs easier and given more time
to our workdays.”
<< <<
@kettukari

23. Thank you
@kettukari
❤