ROI in Teams user adoption Kettukari Microsoft Reactor 22.10.2020

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Where's the Return On Investment in Microsoft Teams User Adoption? / Karoliina Kettukari / Microsoft Reactor Stockholm / 22.10.2020

Presentations & Public Speaking

Where's the ROI in Teams user adoption?
Karoliina Kettukari
22.10.2020

meetup.com/Microsoft-Reactor-Stockholm/
Karoliina Kettukari
Leading Modern Work with Microsoft 365 @ Meltlake
Co-organiser @ Teams Community Finland #TeamsFI
Host @ ACM Teams Europe
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
Story time!

meetup.com/Microsoft-Reactor-Stockholm/
The usual
story…
@kettukari

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How do you succesfully implement
Teams?
Platform for modern work
Hub for teamwork
How do we gain return on investment for our
licencing costs?
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
USER
ADOPTION
@kettukari

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Change is slow
I don’t care about these
Office 365 tools. What
added value those bring to
our company? Our core
business is not to use
Teams and make
presentations!
Our goal is that no one has
private documents
anymore, because
collaboration is effective.
Documents are in Teams
and available for everyone.
CEO, April 2019
CEO, August 2019
@kettukari

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FIGHT THE
HOOK ISTANCE
WITH
WHAT’S IN IT FOR ME?
HOOK OF RESISTANCE
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
Why are companies implementing Teams?
Licencing costs &
moving to cloud
70%
19%
Gartner 2019
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
Meetings each week
Time saved every week by improved
collaboration and communication
2 710 000 $ Overall net benefit over three years
-18,9%
-4 h
88%
”Having all of our solutions in one place
saves time” 1 to 8 hours per week
Forrester 2019
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
Why are companies implementing Teams?
Gartner 2019
Technical trainings 70% User adoption 19%
@kettukari

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What to measure?
MAU
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
0%
20%
40%
60%
80%
100%
0
1 000
2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05
Active users Licenced users Active users %
Monthly Active Users
Customers in 2019
@kettukari

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Monthly Active Users
Customers in 2020
@kettukari

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THE
NUMBERS
ARE NOT
ENOUGH
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
What do you do with all the money and time you save?
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
Employee experience
tools in Teams
Productivity Score
My Analytics
New! Wellbeing Insights
aka.ms/ProductivityAndWellbeing
@kettukari

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HOW MUCH?
WHAT IF WE DON’T?
@kettukari

meetup.com/Microsoft-Reactor-Stockholm/
“The species that survives
is the one that is able best
to adapt and adjust to the
changing environment in
which it finds itself.”
Leon C. Megginson
@kettukari

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GOODIE BAG
@kettukari

🖤
Learn more: https://aka.ms/ROI-in-Teams-8
@kettukari
Q&A
Please answer to our survey: https://aka.ms/Reactor/Survey
Please enter the event code 11821 at the start of survey

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Harward Business Review 2020
A C-suite Blueprint for Empowering Firstline Workers
Forrester 2019
The Total Economic Impact™ Of Microsoft Teams
Gartner 2019
Implementing Office 365
McKinsey Global Institute 2012
The social economy: Unlocking value and productivity through social technologies
Dr. Michael Parker / London Business School 2019
New research reveals a surprising link between the workplace and business success
Prosci Change Management
@kettukari

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Join our community
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111 57 Stockholm Sweden
Questions? ReactorStockholm@microsoft.com
ReactorStockholm@microsoft.com

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1. Where's the ROI in Teams user adoption? Karoliina Kettukari 22.10.2020

2. meetup.com/Microsoft-Reactor-Stockholm/ Karoliina Kettukari Leading Modern Work with Microsoft 365 @ Meltlake Co-organiser @ Teams Community Finland #TeamsFI Host @ ACM Teams Europe @kettukari

3. meetup.com/Microsoft-Reactor-Stockholm/ Story time!

4. meetup.com/Microsoft-Reactor-Stockholm/ The usual story… @kettukari

5. meetup.com/Microsoft-Reactor-Stockholm/ How do you succesfully implement Teams? Platform for modern work Hub for teamwork How do we gain return on investment for our licencing costs? @kettukari

6. meetup.com/Microsoft-Reactor-Stockholm/ USER ADOPTION @kettukari

7. meetup.com/Microsoft-Reactor-Stockholm/ Change is slow I don’t care about these Office 365 tools. What added value those bring to our company? Our core business is not to use Teams and make presentations! Our goal is that no one has private documents anymore, because collaboration is effective. Documents are in Teams and available for everyone. CEO, April 2019 CEO, August 2019 @kettukari

8. meetup.com/Microsoft-Reactor-Stockholm/ FIGHT THE HOOK ISTANCE WITH WHAT’S IN IT FOR ME? HOOK OF RESISTANCE @kettukari

9. meetup.com/Microsoft-Reactor-Stockholm/ Why are companies implementing Teams? Licencing costs & moving to cloud 70% 19% Gartner 2019 @kettukari

10. meetup.com/Microsoft-Reactor-Stockholm/ Meetings each week Time saved every week by improved collaboration and communication 2 710 000 $ Overall net benefit over three years -18,9% -4 h 88% ”Having all of our solutions in one place saves time” 1 to 8 hours per week Forrester 2019 @kettukari

11. meetup.com/Microsoft-Reactor-Stockholm/ Why are companies implementing Teams? Gartner 2019 Technical trainings 70% User adoption 19% @kettukari

12. meetup.com/Microsoft-Reactor-Stockholm/ What to measure? MAU @kettukari

13. meetup.com/Microsoft-Reactor-Stockholm/ 0% 20% 40% 60% 80% 100% 0 1 000 2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05 Active users Licenced users Active users % Monthly Active Users Customers in 2019 @kettukari

14. meetup.com/Microsoft-Reactor-Stockholm/ Monthly Active Users Customers in 2020 @kettukari

15. meetup.com/Microsoft-Reactor-Stockholm/ THE NUMBERS ARE NOT ENOUGH @kettukari

16. meetup.com/Microsoft-Reactor-Stockholm/ What do you do with all the money and time you save? @kettukari

17. meetup.com/Microsoft-Reactor-Stockholm/ Employee experience tools in Teams Productivity Score My Analytics New! Wellbeing Insights aka.ms/ProductivityAndWellbeing @kettukari

18. meetup.com/Microsoft-Reactor-Stockholm/ HOW MUCH? WHAT IF WE DON’T? @kettukari

19. meetup.com/Microsoft-Reactor-Stockholm/ “The species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.” Leon C. Megginson @kettukari

20. meetup.com/Microsoft-Reactor-Stockholm/ GOODIE BAG @kettukari

21. 🖤 Learn more: https://aka.ms/ROI-in-Teams-8 @kettukari Q&A Please answer to our survey: https://aka.ms/Reactor/Survey Please enter the event code 11821 at the start of survey

22. meetup.com/Microsoft-Reactor-Stockholm/ Harward Business Review 2020 A C-suite Blueprint for Empowering Firstline Workers Forrester 2019 The Total Economic Impact™ Of Microsoft Teams Gartner 2019 Implementing Office 365 McKinsey Global Institute 2012 The social economy: Unlocking value and productivity through social technologies Dr. Michael Parker / London Business School 2019 New research reveals a surprising link between the workplace and business success Prosci Change Management @kettukari

23. meetup.com/Microsoft-Reactor-Stockholm/ Join our community meetup.com/Microsoft-Reactor-Stockholm/ @MSFTReactor http://www.youtube.com/c/MicrosoftReactor Microsoft Reactor at Epicenter, Master Samuelsgatan 36, 5th floor, 111 57 Stockholm Sweden Questions? ReactorStockholm@microsoft.com ReactorStockholm@microsoft.com

ROI in Teams user adoption Kettukari Microsoft Reactor 22.10.2020

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ROI in Teams user adoption Kettukari Microsoft Reactor 22.10.2020