INDIAN GCP GUIDELINE. for Regulatory affair 1st sem CRR
Welcome Colleagues from Reykjavik Library May 2016
1. DOKK1 AARHUS -
PUBLIC INNOVATION SPACE
Colleagues from
Reykjavik
May 2016
Knud Schulz
2. Knud Schulz
Manager of the Main Library in Aarhus
Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
Librarian and Master of Public Management
Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
Member of the client group Urban MediaSpace Aarhus
Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates
ksc@aarhus.dk
www.slideshare.net
Knud Schulz May 2016
apx. 28.000 m2
incl. 18.000 m2
library space
3. Library Transformation:
Libraries – the citizen's driving
force for innovation
All people want to change something in their lives
and to develop themselves and meet information and
knowledge
Libraries are places where the general public can find
inspiration and meet new ideas, either on their own
within this public sphere, or in the company of others
Libraries support people with possibilities to make
changes in their life
How do we sketch the future library transitioning to a
space for citizens and community connections?Knud Schulz May 2016 3
4. Agenda
The Change
4 space model
New Libraries
Prototyping Dokk1
Co-creation with the users
Partnership programming
Citizens reaction
Knud Schulz May 2016 4
6. From
information that can be found
anywhere
To
What can only be
experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
6Knud Schulz May 2016
7. The Knowledge Society
From
libraries for books/medias
industial society
to
libraries for man/human
networked/knowledge society
Knud Schulz May 2016 7
8. The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/EngagementKnud Schulz May 2016 8
9. The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Knud Schulz May 2016 9
10. Inspiration space
The space for meaningful experiences that is to say
experiences that move us
The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
The inspiration space should make the user want to move
beyond the usual choices and to come back.
The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
The inspiration space especially supports realisation
(cognition)/experience and innovation.
Knud Schulz May 2016 10
11. Knud Schulz May 2016 11
Digital media
AppearanceEvents
Individual concentration
12. 12Knud Schulz May 2016
Oplæsning
Billedbøger
BogklubberExplore
Picture book
Reading aloud
Staging
13. The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Reckognition/Experience
Empowerment
Knud Schulz May 2016 13
14. Learning space
Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information and
knowledge
Learning is seen as a dialogue oriented process that is based on
the users’ own experiences and their wishes to define their own
learning needs
Often takes place in informal settings which do not have learning
as the goal – learning happens through play, music and many
other activities
Should meet the needs of especially young people for a more
experience oriented learning through the development of
playful, interactive and social learning methods.
Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
The learning space especially supports realisation
(cognition)/experience and empowerment.Knud Schulz May 2016 14
16. Knud Schulz May 2016 16
Lektiecafé’erVejlednin
One to one
HomeworkGuidance
Training Access to knowledge
17. The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowerment
Involvement/EngagementKnud Schulz May 2016 17
18. Meeting space
An open, public space where citizens as a third space between
home and work can meet others who are both as themselves
and different from themselves
Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge you
through discussions and debate, are necessary
In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and café
atmosphere as well as more organised meetings
This can take place both live and on the Internet in chatgroups,
blogs or other social media.
The meeting space especially supports empowerment and
engagement
Knud Schulz May 2016 18
19. Knud Schulz May 2016 19
MøderDiskussioner
Foredrag DebatterSamvær
Meetings
Lectures
Discussions
DebatesBeing together
20. The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Involvement/EngagementKnud Schulz May 2016 20
21. Performative space
Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
Users can get access to tools that support their creative
expressions through interactive games and writing-, sound-
and video-workshops
The users can also get support in their creative expressions
through workshops with professional artists, designers,
multimedia developers etc.
Can act as a platform for communication by publishing and
distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
The performative space especially supports engagement
and innovation.
Knud Schulz May 2016 21
22. Knud Schulz May 2016 22
Skriveværksteder
Experiment
Leg og læring
Workshops
Workshops Edutainment
23. Knud Schulz May 2016 23
Leg Spil
Gaming
Playing Gaming
Makerspace
24. Adaptive and innovative
supporting spaces
libraries are changing from storing books to
supporting citizens’ needs
innovation spaces for local communities
Knud Schulz May 2016 24
25. Open libraries
Users are allowed to:
lock into the library 24/7
check in and out media
use internet, pc,
copy/printing
study
read newspapers
arrange study circles,
public meetings
Knud Schulz May 2016 25
26. Opening hours Dokk1
Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
Saturday and Sunday
10 – 4 pm incl. specialist support
Knud Schulz May 2016 26
28. Integration of citizens’ service
into libraries
a big chance to be an
integrated part of the
reinventing of society
services
brings citizens in
contact with the library
brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
focus on speed in
developing new digital
services for public
administration
a big learning and
marketing challenge
Knud Schulz May 2016 28
29. Citizens’ service
in more than 70 % of the municipalities offer
citizens service through libraries
passport
driving licence
health securitycard
Knud Schulz May 2016 29
30. Developing community centers
private, civic and public sector
Knud Schulz May 2016 30
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DINGT
RAI-
NING
31. Dokk1 - Citizen service
service i the building
Knud Schulz May 2016 31
32. Libraries and urban development
Model of the public library in
urban development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library and
Information Science
32Knud Schulz May 2016
33. New Libraries
Libraries are signs or symbols on development
and innovation in the society
Drivers in city development
Add new stories about the towns
Arguments for new city engagements
Knud Schulz May 2016 33
34. Knud Schulz May 2016 34
Urban Mediaspace - AarhusAarhus NewWaterfront and Main Library
35. Mediaspace:
Main Library and Citizens’ Services:
18.000 m2/190.000 ft2
Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2
/1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the inner
city against flood
Traffic regulation
App.: 300 mill €
Project elements
– Urban Mediaspace
35Knud Schulz May 2016
36. Libraries and urban development
Model of the public library in
urban development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library and
Information Science
36Knud Schulz May 2016
45. year Activity involvement external Internal
2005 Development of vision broad X X
2006 Development of values broad X X
2007 Competition programme broad (X) X
2008 Competition phase narrow X X
2009-10 Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-14 Interior decoration and
furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces
Marie Ostergard/Dokk1/Aarhus/ Denmark 45Knud Schulz May 2016
46. Seven Core Values
The Citizen as Key Factor
Lifelong Learning and Unity
Diversity, co-operation and network
Culture and Experience
Bridging Citizen,Technology and
Knowledge
Flexible and Professional Organisation
A Sustainable Icon for Aarhus
46Knud Schulz May 2016
47. Automatic Parking Space
1000 cars
Public floor level ’0’
20 leave/pickup box’
Automatic parking
done by small robots
Scanning all cars
Responding pickup app.
2 min.
Knud Schulz May 2016 47
49. Knud Schulz May 2016
49
Three Statements
Last responsible minute for decisions
Inclusion and participation
Interdisciplinary Co-operation
The right team at the right time
51. Knud Schulz May 2016
Transformation Lab
The entrance – the former place
for controlling the users
2-300 m2
New projects every 5-6 month
Bringing the traditional work fields
of the library into the LAB
Developing new support of the
users – depending on the room,
the media, the connectivity and
the competencies
51
52. Knud Schulz May 2016
FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 52
53. Knud Schulz May 2016
The library as a space
– in the future?
The building supports the needs of
the users
The building interacts with the
surroundings and environment
The building acts adaptively
Flexibility is function
53
54. Automatic Parking Space – 1000 cars
Lightrail station (2017)
Public floor level ’0’
20 leave/pickup box’
Automatic parking
done by small robots
Scanning all cars
Responding pickup app.
2 min.
Lightrail every 7 min.
Knud Schulz May 2016 54
55. Art in Dokk1
1 % of building costs
- To be used for art in
the building and
outside
- Elmgreen and Dragset:
Magic Mushrooms
Knud Schulz May 2016 55
56. Gongen
Den danske kunstner Kirstine Roepstorff har med værket Gong
vundet opgaven med at lave et stort, indendørs værk til Dokk1.
Poseidon
Et udendørs værk til det nye havnebyrum –
blev vundet af kunstnergruppenA Kassen
med værket Poseidon.
56Knud Schulz May 2016
58. Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library and
Information Science
58Knud Schulz May 2016
59. Knud Schulz May 2016
Userdriven process
From tradition to transcendence
– the users deconstruct ”old
knowledge” to create new sense
59
60. Grab a toolkit
Global innovation model –
faster to change
Partnership between
Global Libraries/Bill and Melinda Gates Foundation
Chicago Public Libraries
IDEO
Aarhus Public Libraries
Knud Schulz May 2016 60
61. Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!
61Knud Schulz May 2016
64. The Vision
Space for co-operation
Place for dialogue, knowledge,
ideas and inspiration
Open informal learning space
A unique place for children and
families
64Knud Schulz May 2016
65. Partnership with external
organizations = building
cooperation with the users
and the society
A strategi for constant change
Renewing the user engagement and ownership
In-flow of competencies to the library
A community strategy
Political legitimacy
Knud Schulz May 2016 65
67. Foundation of partnership
strategy
- A partnership strategy that allows us to be pro-
active
- Reasons to say no
- Branding
- Clearer communication with potential partners
- Focused partnership work inside organisation
Knud Schulz May 2016 67
68. Corner stones of
partnerships in Dokk1
- Learning
- Stories
- Democracity
- Community space
-The Aarhus Cohorte
- Families and Children
(experience,play,learning)
Knud Schulz May 2016 68
69. New ways of defining the
functionality
Flexibility is the functionality
Maximize unprogrammed space
Leave the media and mediaformats as the focus
point in organizing the space
Focus the human needs og sociality – use the 4
space model
Knud Schulz May 2016 69
70. Focus planning interior
Supporting citizens different needs
Creating different surroundings
Space for activities/programms
Continuous flexibility – avoid permanent
installations
Controlling the media stock
Modern industrial furnitures no design icons
Knud Schulz May 2016 70
71. Interior plan
The interior planning reflects the 15 years
experience from projects together with partners
and users
Lots of discussions with both library
professionels and other diciplines
Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change
Knud Schulz May 2016 71
72. Interior plan
The inside of Dokk1 consist of 4 different areas with
no sharp limits
Citizens’ Service
Public space with info, meeting rooms, cafe, auditorium,
popup/democracy area
Adult library with professionel support
Families and childrens library with professionel support
A perspective all over the services are to support the
users to act on their own
The interior plan was finished just 4 months before
opening
Knud Schulz May 2016 72
73. Level 1 - adult
4 space model
Experience
Discover
Participate
Create
Combined with a wide learning definition where
learning take place in different kinds of
environments
Users are active participants and the library space
support their needs
Important: users can be on their own, together with
others with or without contact – inclusion factor++
Knud Schulz May 2016 73
The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement
Knud Schulz september 2014 10
74. Examples interior adult (1)
Urban office
Oases
Reading room
Support (learning)
Meeting space
Living room
Corner
Play
Knud Schulz May 2016 74
76. Examples interior adult (3)
Knud Schulz May 2016 76
Auditorium
The Square
’Alone’ together
Subject zones
Reflection
Citizens’ Service
Balcony workzone
77. Level 2
The stage
Learning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room
0-3 years
4-8 years
Gamer street
eatingX2
Attic
Families/Children
TheViewRamp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/ Denmark
Support/Librarian
77Knud Schulz May 2016
78. Level 2 – Families/Children
Children are defined to 12 years incl. the limit
where children want to be together with
grownups. After 12 children define themself as
teens/adult
Importent to design different zones where both
childrens and their adults want to be together.
Knud Schulz May 2016 78
79. Principles for planning
interior Families/Children
A space for children stimulating
Play
Experience
Learning
Knud Schulz May 2016 79
80. Examples interior Fam/child
0 - 3 years
Cushion
Castle
Reading
Breast feeding
The box
Cirkeline house
Big Lego
Knud Schulz May 2016 80
81. Examples interior Fam/child
4 - 8 years
Learning zone
Stage
Dress up
3D globe
Childrens lab
Eating zone
Reading caves
Experience ramp
Knud Schulz May 2016 81
82. Examples interior Fam/child
9 – 12 years
Tweens zone
Interaktive floor
Makerspace
Tweens lab
Learning zone
Gaming street
Auditorium
Knud Schulz May 2016 82
83. Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services, new
developments, branding, focused communication
to users
Knud Schulz May 2016 83
85. Visitors
1.000.000 visits 9 months
App. 4000 pr. dag incl.
Saturday/Sunday
App. 6 % are Citizens visits
Families/Children Sat/Sun
Kindergarten/daycare
weekdayse
Students
Normal users
+++ Curious
Knud Schulz May 2016 85
86. Citizens point of view
Fabulous open and generous
space
Feeling comfortable in the
house
Pride of being an Aarhus
citizen
Café is good
The playground and
Families/Children part are
fabulous opportunities
A library for adults??
Missing books? – they are
there!!
Knud Schulz May 2016 86
87. Knud Schulz May 2016
A strategy for change in
libraries address:
The need for rethinking the
library
The need for a fusion between
physical – virtual
Develop partnerships
Focus on innovation
Get new skills into the library
and promote learning in the
organization
Force users to dismiss the
book as library brand
87