Employee satisfaction &_culture_survey

Employee Satisfaction& Culture Survey 1
Employee Satisfaction & Culture Survey
Overall: To what extent would you say that you are satisfied atyour job?
Not At All Absolutely
1 2 3 4 5 6 7 8 9 10
1. Going to work in the morning
People going every morning going to work, may think of different things.How often would you say that you personally think of
the followingbefore going to work?
Never/almos
t never
Rarely Rather
rarely
Some times Rathet often Often Always/almost
always
1. Today I will learn/ experience
something interesting
1 2 3 4 5 6 7
2. I wish I knew in advancewhat
kind of problems I will haveto
solvetoday
1 2 3 4 5 6 7
3. When will the time come for me
to go home?
1 2 3 4 5 6 7
4. I don’t want to have any human
contact whatsoever
1 2 3 4 5 6 7
5. Today I will do something
fulfilling,somethingthat expresses
me
1 2 3 4 5 6 7
6. Today I will havea really good
time
1 2 3 4 5 6 7
2. Parameters of satisfaction & dissatisfaction
Pleaseselect the 3 most satisfyingaspects of workinghere and the 3 most dissatisfyingones
Satisfying Dissatisfying
1. The state of the building(s) where Iworkandthe physical work environment 1 1
2. The equipment and related support available 2 2
3. Training and educational programs 3 3
4. Variety and degree of interested presented by my role 4 4
5. Levels of stress and pressure 5 5
6. The relationship among employees / colleagues 6 6
7. The people that I collaborate with directly 7 7
8. Communication and understanding among Departments 8 8
9. Workload and working hours 9 9
10. The level of salaries and benefits 10 10
11. Personal advancement and career opportunities 11 11
12. Appraisals, progress and meritocracy 12 12
13. The relationship I have with my Supervisor 13 13
14. Job security 14 14
15. The Corporate Culture 15 15

3. Physical Working Envoronment
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Rather Agree Totally
Agree
1. It is easy for me to get from home to the place
where I work
1 2 3 4 5
2.There is sufficientventilation atthe placethat I
work
1 2 3 4 5
3. There is sufficientlightingatthe placethat I work
1 2 3 4 5
4. Noise levels aresatisfactory 1 2 3 4 5
5. The workspace that is allocated to me is
satisfactory in terms of M2
1 2 3 4 5
6. The storage space(e.g. cupboards,racks etc. that
are allocated to me) is satisfactory
1 2 3 4 5
7. The placewhere I work is always keptclean 1 2 3 4 5
8. The way my working spaceis arranged is
functional
1 2 3 4 5
9. My workingspacecovers the strictestsafety and
health standards
1 2 3 4 5
10. The aesthetics of my workplace arein linewith
my tastes
1 2 3 4 5
11. My working spaceinspires and motivates me to
work
1 2 3 4 5
12. The spaceand equipment of the
kitchen/cafeteria are satisfactory
1 2 3 4 5
13. Toilets are always in a pristinestateand always
have the necessary expendables
1 2 3 4 5
4. Inter-departmental relationships
3. Relationships in your Department
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel completely integrated in my Department 1 2 3 4 5
2. I have a sense of prideabout working in my
Department
1 2 3 4 5
3. When my Department faces problems,I consider
them my problems as well
1 2 3 4 5
4. There is a friendly and warm atmosphere in my
Department
1 2 3 4 5
5. My Departmental colleagues arecooperativeand
there is no rivalry
1 2 3 4 5
6. My Departmental colleagues treat me with
respect
1 2 3 4 5
7. My Departmental colleagues always taketheir fair
shareof responsibility when an issuearises
1 2 3 4 5
8. When there is a problem in my Department, we
all work in unison,as a Team, in order to solveit
1 2 3 4 5

4. Relatioships in the Company
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The role and contribution of my Department are
recognized sufficiently within the Company
1 2 3 4 5
2. I feel completely integrated in my Company 1 2 3 4 5
3. I have a sense of prideabout working in my
Company
1 2 3 4 5
4. When my Company faces problems,I consider
them my problems as well
1 2 3 4 5
5. There is a friendly and warm atmosphere in my
Company as a whole
1 2 3 4 5
6. My colleagues in the Company (beyond my
Department) are cooperativeand there is no rivalry
1 2 3 4 5
7. My Company colleagues treatme with respect 1 2 3 4 5
8. My Company colleagues always taketheir fair
shareof responsibility when an issuearises
1 2 3 4 5
9. When there is a problem in the Company we all
work in unison,as a Team, in order to solveit
1 2 3 4 5
5. Relatioships with your Supervisor
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. My supervisor provides mewith sufficientand
timely information on the things that I am expected
to do
1 2 3 4 5
2. My supervisor provides mewith sufficientand
timely information on issues related to the
Department and the Company
1 2 3 4 5
3. Extra effort is recognized & rewarded by him/her 1 2 3 4 5
4. My supervisor transmitsa feelingof enthusiasm
for the job and optimismfor the future
1 2 3 4 5
5. My supervisor supports me,and I can rest assured
that he/she will fight on my sideif itcomes to that
1 2 3 4 5
6. My supervisor makes surethat my successes are
communicated/known within the Company
1 2 3 4 5
7. Suggestions that I make are taken into account by
my supervisor
1 2 3 4 5
8. I receive clear and useful information from my
supervisor on my performance
1 2 3 4 5
9. My supervisor isclear on the way I am expected
to behave
1 2 3 4 5
11.When I do not perform as expected, this is
conveyed clearly and I amnot left to guess
1 2 3 4 5
12. My supervisor is good atmaking the best of
his/her people
1 2 3 4 5
13. My supervisor actively contributes in making
every day work more enjoyable
1 2 3 4 5
14. My supervisor is good in emotional intelligence
and managing human relationships
1 2 3 4 5
15. My supervisor treats his/her people as equal 1 2 3 4 5
16. My supervisor is friendly and polite 1 2 3 4 5
17. When a problem arises,I amasked for my
opinion by my supervisor
1 2 3 4 5
18. When some task has to be allocated,my
supervisor asksfor the opinion of people involved
1 2 3 4 5
19. My supervisor displaysgenuineinterest in how I
feel in relation to my job
1 2 3 4 5
20. My supervisor contributes actively to the
advancement and growth of his/her employees
1 2 3 4 5

6. Skills, Abilities & Object of Role
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel pleased about workingin the field where my
Company operates
1 2 3 4 5
2. When I meet somebody for the firsttime, I draw
pleasurefrom describingwhatI do for living
1 2 3 4 5
3. My job offers new challenges and interests 1 2 3 4 5
4. My job is characterized by variety 1 2 3 4 5
5. My job is characterized by limited repetition 1 2 3 4 5
6. I rarely end up doingboringthings 1 2 3 4 5
7. My job provides me with a sense of
accomplishment
1 2 3 4 5
8. I rarely end up doingsomething for which I
cannot see its purposeand usefulness
1 2 3 4 5
9. I am in position to see the contribution of what I
do within the general function of this Company
1 2 3 4 5
10. I never stop learningthrough my job 1 2 3 4 5
11.The trainingthatis provided to me covers my
needs and interests
1 2 3 4 5
12. The position/rolethatI have provides me with
the opportunity to express myself through my work
1 2 3 4 5
the opportunity to engage in different tasks /duties
1 2 3 4 5
the opportunity to see through what I do– from
beginningto end
1 2 3 4 5
15. My position/roleprovides me with the
opportunity to use to the maximum my skills/talents
1 2 3 4 5
16. As partof what I do here, I also learn things that
can prove useful in the ‘outsideworld’
1 2 3 4 5
17. If I had the chance, I would choose to work on a
different position/rolewithin this company.
1 2 3 4 5
7. Hiring, promotions & progress
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Hiring in this Company is based on merit, and
leaves no hanging doubts
1 2 3 4 5
2. Promotions in this company are based on merit,
and leave no hanging doubts
1 2 3 4 5
3. The speed of promotions truly reflect the progress
of the persons involved
1 2 3 4 5
4. When a person in this company moves to a higher
level, he/she is always sufficiently prepared
1 2 3 4 5
5. The company offers equal opportunities to men
and women
1 2 3 4 5
6. The company offers equal opportunities to people
of all nationalities
1 2 3 4 5
7. The company offers equal opportunities to those
who started here vs. those coming from elsewhere
1 2 3 4 5
8. My job progress is solely related to my
performance and NOT any other parameters
1 2 3 4 5
9. There areclear-cutcareer opportunities within
this company
1 2 3 4 5
10. The company does not followa single ‘template’
of growth and career path – there are opportunities
for approaches customized to one’s skillsand talents
1 2 3 4 5
11. The company strives to develop people for a
long-term career, and not only in relation to their
current roles
1 2 3 4 5

8. Empowerment, degree of freedom & motivation
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I have the freedom to apply my judgment when I
see fit,without needing always to check things with
others
1 2 3 4 5
2. The decisions thataffect me are taken quickly and
without delays
1 2 3 4 5
3. I am systematically encouraged to take initiative
as partof my job role
1 2 3 4 5
4. I take part to a great extent in decision-making
related to things that affect me
1 2 3 4 5
5. Regardless of whether what I suggest materializes
or not, I have the feeling that my opinion matters
here
1 2 3 4 5
6. I exert a great deal of personal control over the
flow of tasks that I deal with
1 2 3 4 5
7. The Company trusts me with information that is
not widely availableto the general public
1 2 3 4 5
8. The Company devotes time and effort to publicly
recognize people’s contribution
1 2 3 4 5
9. If what I do is really good,the Company will take
notice without me havingto ‘make noise’and
‘advertise’ myself
1 2 3 4 5
10. Generally speaking,I am surrounded by people
who lovewhat they do
1 2 3 4 5
11. Motivation is strongin this company 1 2 3 4 5
12. People who arehigher in the Company hierarchy
work at leastas hard as people in the lower levels
1 2 3 4 5
9
9 . Responsibilities & Expectations
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Very rarely I am given more responsibilitiesthan
I can manage
1 2 3 4 5
2. The limits of my responsibilities arevery clear 1 2 3 4 5
4. The limits of my rights arevery clear 1 2 3 4 5
5. The targets that I am given are very clear 1 2 3 4 5
6. The targets that I am given are realistic,and
achievingthem is feasible
1 2 3 4 5
7. I do not receive conflictingmessages in relation
to what is expected from me
1 2 3 4 5
8. My responsibilities and targets arecontinuously
revised accordingto my actual progress
1 2 3 4 5
9. My responsibilities and targets arein linewith
those expected from people who areat the same
level of competence with me
1 2 3 4 5
10. The criteria on the basis of which I am
appraised areknown and clear to me
1 2 3 4 5
11. The criteria on the basis of which I am
appraised arefair and objective
1 2 3 4 5
11. Doing something over and above what is
typically expected from me, is considered
noteworthy and commendable and NOT a given
1 2 3 4 5

. ΑΓΧΟΣ, ΠΙΕΣΗ & ΦΟΡΤΟΣ ΕΡΓΑΣΙΑΣ
10. Workload, pressure and anxiety
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Usually I go to my workplace every day full of
energy
1 2 3 4 5
2. My workinghours are reasonable 1 2 3 4 5
3. I have the capacity to program the flowof my
work without things being affected all the time by
external factors
1 2 3 4 5
4. I have sufficienttime at my disposal in order to
finish mosttasks that areexpected from me
1 2 3 4 5
5. My typical workingday is almostalways
sufficientto finish whatis expected from me in the
shortterm
1 2 3 4 5
6. Rarely, if ever, I feel that I have to beat the clock 1 2 3 4 5
7. Rarely, if ever, I end up wishingthat I had more
time at my disposal in order to do something the
way I feel should be done properly
1 2 3 4 5
8. When there is some conflictof priorities in the
lineof my work, this is solved quickly and
effectively
1 2 3 4 5
9. Anxiety is rarein the lineof my work 1 2 3 4 5
10. Work does not affect my personal balance 1 2 3 4 5
11. The concessions thatI have to make in my
personal lifedue to work are minimal
1 2 3 4 5
12.When I leave my workplace, any work-related
sourceof trouble stays there – and does not follow
me home
1 2 3 4 5
13. I have never lostsleep over trouble at work 1 2 3 4 5
14. The headcount in my Department is sufficient
to fully cover the work that has to be done
1 2 3 4 5
15. The headcount in the Company as a whole is
sufficientto cover fully the work that has to be
done
1 2 3 4 5
16. In this Company people respect each other’s
time and things do not justfly in out of the blue
without some prior communication and agreement
1 2 3 4 5
17. When there is an excessiveworkload for any
reason,mechanisms in placeareput into action in
order to deal with this effectively
1 2 3 4 5
18. The central belief about excessiveworkload is
that it constitutes a problem that has to be dealt
with, and not the natural state of affairs
1 2 3 4 5
19. The Company engages in systematic efforts in
order to reduce the sources of anxiety and stress
for everybody
1 2 3 4 5
20. Consistently overworkingoneself is something
that is actively discouraged by the Company
1 2 3 4 5

11. Organization & Bureaucracy
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Decisions thatarenecessary for my workflow are
made in a timely manner
1 2 3 4 5
2. Decisions thatarenecessary for my workflow do
not requirethe involvement and sign-offs of a great
number of people
1 2 3 4 5
3. I can come in contactwith the people I need the
moment I need them
1 2 3 4 5
4. The way roles and responsibilities are setup in
this company, is functional and efficient.
1 2 3 4 5
5. The official procedures in placearefunctional
and make my job easier and more efficient
1 2 3 4 5
6. In casethat an issuearises,itis easy to locatethe
sourceof the issueand track down who is
responsiblein an objectiveway
1 2 3 4 5
7. The company is actively engaged in bureaucracy
– reducinginitiatives
1 2 3 4 5
8. The company has sufficientquality-assurance
mechanisms and procedures in place
1 2 3 4 5
9. The IT, technical equipment and related support
at my disposal aresufficientto cover my needs
1 2 3 4 5
10. It is easy for one to find the information needed
internally
1 2 3 4 5
11. Information flows freely among Departments 1 2 3 4 5
12. There is a conscious effortto make sure that
people are given exactly the information that they
need, and they are not bombarded with
unnecessary things
1 2 3 4 5
13. At any given moment, I have a fair idea of the
workload of other Departments I deal with, so I can
plan accordingly
1 2 3 4 5
14. When there is a conflictof priorities,theissueis
resolved in a timely and justmanner
1 2 3 4 5
15. People and Departments I deal with have a fair
idea of my workload,so they can plan accordingly
1 2 3 4 5
16. Information and material that I need and
depends on other people within the company
reaches me when I need it
1 2 3 4 5
17. I am given often the opportunity to meet with
colleagues and resolvepending issues when
necessary
1 2 3 4 5
18. The nature and frequency of meetings reflects
our true needs
1 2 3 4 5
19. Meetings tend to be efficient and productive
and not a waste of time
1 2 3 4 5
20. When someone is called into a meeting, there is
an obvious reason for him/her to be there, and is
not called ‘justbecause’
1 2 3 4 5

12. Monetary & other Rewards/Benefits
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel that my salary and other benefits reflect
my true contribution to the company
1 2 3 4 5
2. The company covers without much trouble all of
my expenses that take placeas partof my work
1 2 3 4 5
3. I am satisfied with the non-monetary benefits
offered by this company (e.g. insurance,medical
coverage, free memberships etc.)
1 2 3 4 5
4. I believe that salary levelsin this company are
higher vs.comparablepositions in themarket
1 2 3 4 5
5.Salary raises arefair and justly reflectthe
progress of employees
1 2 3 4 5
6. Yearly bonuses arefair and reflect individuals
‘contributions to the Company
1 2 3 4 5
13. Η ΠΛΗΡΟΦΟΡΗΣΗ ΠΟΥ ΦΤΑΝΕΙ ΣΤΟΥΣ ΕΡΓΑΖΟΜΕΝΟΥ
13. Information Flow
In this section you will find a series of points of interest related to this Company. For each point, please tell us the degree of
information that you personally receive.
None at all Little Some A lot Full
information
1. Social events within the company 1 2 3 4 5
2. External events such as seminars,presentations,
runningtrainingprograms by 3rd parties etc.
1 2 3 4 5
3. How my Department performs as a whole 1 2 3 4 5
4. How the Company performs as a whole 1 2 3 4 5
5. The Organizational structureof the Company 1 2 3 4 5
6. The ownership structure of the Company 1 2 3 4 5
7. The future plans of the Company 1 2 3 4 5
8. Changes and trends in the broader market
where the Company is activein
1 2 3 4 5
9. Job-related matters such as rights and duties,
conditions and exemptions etc.
1 2 3 4 5
10. Information related to colleagues within the
company (movements, promotions etc.)
1 2 3 4 5
11. Information about pending / planned structural
changes (new hires,departmental re-organizations
etc.)
1 2 3 4 5
12. Information about open positions within the
company OR positions in other Companies
belongingto the same Group
1 2 3 4 5

14. Clarity of roles, expectations and communication
In this section you will find a series of points of interest that can be clear to you, or not. For each one, pleasetell us the degree
of clarity.
Α. Relationship with the Company
Not Clear at
All
Little clear Quite clear Very clear Absolutely
clear
1. What is the balancebetween my duties and rights 1 2 3 4 5
2. The degree of freedom / initiativeexpected from me 1 2 3 4 5
3. How the Company expects me to handlesituations
that are unusual / unpredictable
1 2 3 4 5
4. The exact volume of work I need to complete 1 2 3 4 5
5. To what actions / tasks I should givepriority to 1 2 3 4 5
6. How should I deal with any dead time that I may end
up with occasionally
1 2 3 4 5
7. What exactly constitutes ‘good ‘and ‘bad ‘work in
relation to what I am called to do
1 2 3 4 5
8. What I should do in order to get a raiseand/or a
promotion
1 2 3 4 5
9. What degree and type of danger I run to end up
being fired
1 2 3 4 5
Β. Relationship with my Supervisor
Not Clear at
All
clear
1. To what extent my supervisor is open to listen to my
opinion
1 2 3 4 5
2. How satisfied my supervisor is atmy performance 1 2 3 4 5
3. To what extent my supervisor is ready and willingto
supportme
1 2 3 4 5
4. The methods and logic my supervisor uses to judge
my performance
1 2 3 4 5
5. How my supervisor expects me to dividemy time
among different types of tasks
1 2 3 4 5
6. What I should do in order to measure up to his/her
expectations
1 2 3 4 5
7. How I am expected to react to his/her criticism 1 2 3 4 5
8. What aspects of what I am expected to do have the
greater relativeimportance
1 2 3 4 5
9. What are the basic principlesthatshould cutacross
our relationship
1 2 3 4 5
Γ. Relationship with clients/customers (if applicable)
Not Clear at
All
clear
1. The way that is expected from me to interactwith
customers
1 2 3 4 5
2. The type and extent of servicethat I must offer 1 2 3 4 5
3. The type of behavior againstthem 1 2 3 4 5
4. How I am expected to handletheir objections 1 2 3 4 5
5. How I am expected to handleunusual situations and
problems
1 2 3 4 5
6. How I should react to their feedback & critique 1 2 3 4 5
7. What aspects of the Company I should stress
/promote more
1 2 3 4 5
8. What advantages / benefits of our products I should
stress / promote more

D. Ethical Aspects
Not Clear at
All
clear
1. What are the lines between what is ethically
acceptableand unacceptable
1 2 3 4 5
2. Under what conditions,if any,I am expected to
compromise officially-sanctioned ethics
1 2 3 4 5
3. If itis expected from me not to tell the truth in order
to make the best out of a clientor supplier
1 2 3 4 5
4. If itis expected from me to cover-up a situation when
something has gone wrong
1 2 3 4 5
5. How I should deal with issues and dilemmas of
ethical naturethat may occur in the lineof my job
1 2 3 4 5
6. How the Upper Management perceives key ethical
issues
1 2 3 4 5
7. What is expected from me when I find out that some
of my colleagues engage in unethical behaviors
1 2 3 4 5
8. The ethical standards thatmy Supervisor expects
from me
1 2 3 4 5
Ε. Supervisors in other Departments
Not Clear at
All
clear
1. How Supervisors of other Departments expect me to
behave in relation to them
1 2 3 4 5
2. What they believe about the work that I do 1 2 3 4 5
3. How I should react to critiquecomingfrom them 1 2 3 4 5
4. The nature and extent of information that I am
expected to provide them with
1 2 3 4 5
5. Out of the things that I do, what should
implicate/engagethem and what not
1 2 3 4 5
F. Colleagues
Not Clear at
All
clear
1. How my colleagues expect me to behave in relation
to them
1 2 3 4 5
2. The nature and extent of information that is
expected to be conveyed to my supervisor in relation to
them
1 2 3 4 5
3. What is expected of me to do in relation to them 1 2 3 4 5
4. What is the ideal balancebetween individual
contribution and teamwork
1 2 3 4 5
5. The nature and extent of the information that relates
to my work that they expect me to convey to them
1 2 3 4 5
6. The attitude and behavior that they expect from me
to have in relation to the company
1 2 3 4 5
Ζ. Family & Relatives (external expectations)
Not Clear at
All
clear
1. The time that my family expects from me to devote
to my work
1 2 3 4 5
2. The extent to which they expect from me to share
with them my worries and problems at work
1 2 3 4 5
3. How I really feel in relation to what I do 1 2 3 4 5

15. Relationships & Balances with other Departments
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel that I have a fairly good idea of what
other Departments exactly do
1 2 3 4 5
2. We speak the same languagewith all the other
Departments that I cooperate with, and we
perceive things in a similar way
1 2 3 4 5
3. When cooperatingwith other Departments, it
is clear to all thatwe work for commonly shared
goals
1 2 3 4 5
4. When cooperatingwith other Departments,
each of them does what expected and does not
avoid responsibilities and delegate atfirstchance
1 2 3 4 5
5. When cooperatingwith other Departments I
am confident that what is agreed will becarried
out, without havingto followup all thetime
1 2 3 4 5
6. Every Department accepts what is expected
from it without negativity,complaints and friction
1 2 3 4 5
7. The Departments that I cooperate with are
understandingwhen I have a heavy workload and
are tryingto help accordingly
1 2 3 4 5
8. As a general idea, workload across
Departments is comparableand there are no
important gaps and discrepancies
1 2 3 4 5
9. There is no favoritismin relation to
Departments – no Department is treated as more
‘vital ’to the Company than the rest
1 2 3 4 5
16. Corporate Governance and the mark of the Company in the Market
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Our Company has an excellent reputation in
the market
1 2 3 4 5
2.Our Company has a leadingposition in its field 1 2 3 4 5
3. Our Company is financially strong 1 2 3 4 5
4. The vision and long-term goals of the Company
are clear
1 2 3 4 5
5. The vision and long-term goals of the Company
are engaging and inspiring
1 2 3 4 5
6. General Management displaystrueinterest for
internal issues and problems in this Company
1 2 3 4 5
7. General Management is very well awarehow to
balancethings
1 2 3 4 5
8. General Management has a very good idea of
how the company stands againstthe market and
competition
1 2 3 4 5
9. I fully trustGeneral Management to take the
rightdecisions
1 2 3 4 5
10. Duringthe lastyear,things here have changed
for the better
1 2 3 4 5
11. Duringthe followingyear,I expect things here
to changefor the better
1 2 3 4 5
12. Our Company has a clearly positiveimpacton
the Group that itpertains to (if applicable)
1 2 3 4 5

17. My views on being Employee in this Company
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel that my future in this Company is safeand
secured
1 2 3 4 5
2. I feel that this Company displaysgenuine
interest in its personnel
1 2 3 4 5
3. This Company offers one of the most attractive
working environments in this business
1 2 3 4 5
4. This Company is one of the firstchoices for
anyone who wants to work in this business
1 2 3 4 5
5. This Company attracts the highest caliber in
terms of employees.
1 2 3 4 5
6. This Company has the mechanisms and abilities
in placeso as to locateand grow talented
individuals
1 2 3 4 5
7. This Company offers the conditions and
motivation necessary to keep the most promising
employees on board
1 2 3 4 5
8. This Company is an excellent ‘school ‘for
anyone who wishes to followa career
1 2 3 4 5
9. Havingworked here is a major door-opener in
the job market
1 2 3 4 5
18. Company and its Customers
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The Company satisfies customer/consumer
needs better than all competition
1 2 3 4 5
2. The Company is attractiveto even the most
demanding customers with the most complicated
needs
1 2 3 4 5
3. The Company, through its products and
services,offers excellent value
1 2 3 4 5
4. We actively seek to cover targeted
customer/consumer needs – we do not justsell
what we already have,we try to create what they
need
1 2 3 4 5
5. We have not placed our products on a pedestal
– we deal with them as something that can and
should be improved constantly
1 2 3 4 5
6. The Company focuses its energy to product
categories where italready has sometype of
competitive advantage
1 2 3 4 5
7. When a new product is launched,itis 100%
ready and market-worthy and there areno issues
that we regrettably discover down the line
1 2 3 4 5
8.When we launch a new product, itis clear to us
and our customers as well what its differentiating
points and benefits are
1 2 3 4 5
9. This Company considers after sales
contact/supportequally important with the actual
sale
1 2 3 4 5
10. No customer is taken for granted in this
company – everybody is dealtas a relationship
that has to be renewed all the time
1 2 3 4 5

19. Company and its Competitive Context
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The Company has to offer something really
differentiated vs. the competition
1 2 3 4 5
2. We have mechanisms in placethatprovides us
with the ability to learn from our competitors
1 2 3 4 5
3. We arenot arrogantagainstour competitors –
no competitor is considered as too
small/unimportantto bother
1 2 3 4 5
4. There is a continuous and structured effort to
always beahead of the competition
1 2 3 4 5
5. The Company always sets the pace in terms of
innovation in its field
1 2 3 4 5
6. We arenot forced to resort to pricecuts in
order to sell
1 2 3 4 5
7. In relation to comparablecompetitive
products,ours rank among the very best
1 2 3 4 5
8. Our brands havetheir own strong and clear
identity
1 2 3 4 5
20. CORPORATE CULTURE – Degree of alignment
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The dominant culture is somethingthat inspires
and expresses me
1 2 3 4 5
2. If itwas up to me to define anew the cultureof
this company, I would change little,if anything
1 2 3 4 5
3. Most of my colleagues arepeople likeme that
sharea similarway of thinkingand approaches to
dealingwith things
1 2 3 4 5
4. I have plenty of contact with my colleagues
outsidethe workingenvironment
1 2 3 4 5
21. CORPORATE CULTURE – Intensity of Culture
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. There aremany stories that go around about
this Company here
1 2 3 4 5
2. There aremany jokes that go around about this
Company here
1 2 3 4 5
3. This Company has its own heroes that actas a
point of reference
1 2 3 4 5
4. This Company has its own villains thatactas a
examples of what to avoid
1 2 3 4 5
6. We use our own internal vocabulary in this
Company, quite unique for this place
1 2 3 4 5
7. This Company has its own, particular way of
doingthings
1 2 3 4 5
8.This Company has an obvious philosophy and
way of perceivingthe world
1 2 3 4 5
9. There aremany integrated rituals and routines
in this Company
1 2 3 4 5
10. There are strong traditions and ties to the past
in this Company
1 2 3 4 5
11. This Company has a strong and very influential
history
1 2 3 4 5
12.People tend to stay here for very long 1 2 3 4 5
13.People who stay here for longare dealtwith
special respect
1 2 3 4 5
14. Everybody feels as partof something common 1 2 3 4 5

Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
15. Success here is drastically dependent on how
someone abides by the Corporate Culture
1 2 3 4 5
16. The Company actively tries to hire people on
the basis of how they can fit to its Culture
1 2 3 4 5
17. Leaving the Company is never seen by anyone
as some type of ‘treason’
1 2 3 4 5
18. When someone leaves the Company, he/she
is followed by the frank wishes of everyone and
there are no negative feelings involved
1 2 3 4 5
19. People who arefired for any reason,are not
treated likepariahs and outcasts
1 2 3 4 5
22. CORPORATE CULTURE – Innovation, creativity and relationship with Change
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. People here in general display imagination and
creativity in their way of dealingwith things
1 2 3 4 5
2. Innovativeideas aremore than welcome in this
Company
1 2 3 4 5
3. People who innovate arerespected and
ultimately rewarded for this
1 2 3 4 5
4. People who do not think in a creativeway are
seen as a problem
1 2 3 4 5
5. The stories that circulatein this Company as
positivepoints of reference, relate more with
people that challenged and changed things -
rather than people who never ever rock the boat
1 2 3 4 5
6. Different opinions areseen as something
potentially useful and not as a condemnable
deviation from the norm
1 2 3 4 5
7. The Company recognizes that in many cases
there are more than one ways to do things, and
actually encourages differentapproaches
1 2 3 4 5
8. Most people here have enough time to work on
new ideas
1 2 3 4 5
9. The Company actively seeks new ideas from
the employees
1 2 3 4 5
10. When people have really good ideas,this
never goes unnoticed and is in factrewarded
1 2 3 4 5
11. In this Company there is always spacefor
ideas that stay away from the beaten path
1 2 3 4 5
12.There is absolutely no personal risk involved in
sharinga new, untested idea
1 2 3 4 5
13. Really great ideas,arealways adopted by the
Company sooner or later
1 2 3 4 5
14. The Company actively seeks exposure to new
things,challengingwhatis accepted and renewing
its vision of the world
1 2 3 4 5
15. The typical initial reaction to a new idea is to
examine its dynamics and potential - and never
mockery and rejection
1 2 3 4 5
16. The story of the company so far never acts as
a dead weight for its future
1 2 3 4 5
17. In this Company nothing is taken for granted,
and every approach is constantly under review,
with the potential to change if this is sufficiently
supported by arguments
1 2 3 4 5

Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
18. Things that have worked well so far are dealt
with more likean indication,rather than a
directivethat has to be strictly followed
1 2 3 4 5
19. The way things are done so far does not
prevent the Company from trying new
approaches
1 2 3 4 5
20.We actively striveto make our products
obsolete ourselves - before the competition does
so
1 2 3 4 5
21. We are not blinded by our own products – we
believe that there are always marginsto make
them better in some way
1 2 3 4 5
22.When a new approach seems to be working, it
is adopted quickly by the Company
1 2 3 4 5
23. When something does not work as itshould
and creates a problem, there are mechanisms in
placeto spot its sourceand deal with iteffectively
1 2 3 4 5
24. It is easy to get rid of old habits and
procedures that clearly do not work as they
should
1 2 3 4 5
25. The Company is set-up in such a way that can
move ahead with changes with minimal internal
and external side-effects
1 2 3 4 5
26. We have minimal issues dealingwith change
that stems from the outside environment
1 2 3 4 5
27. Constant change is atthe heart of our
Corporate Culture, and few things would seem
weird if changed
1 2 3 4 5
28. The Company strives to always beone step
ahead of problems
1 2 3 4 5
29. People hare tend to plan for the long run 1 2 3 4 5
30. This company is future-facingand strives to
future-proof itself
1 2 3 4 5
31. Most people here are interested more in what
will happen in the future rather what happened in
the past
1 2 3 4 5
32. The Company actively strives to alert
employees in relation to issues thatareexpected
to play a key role in the future
1 2 3 4 5
33. There are many lively and fruitful discussions
about the far future of our Company and products
1 2 3 4 5
32. Future-facing people areespecially respected
here, and arerewarded accordingly
1 2 3 4 5

23. CORPORATE CULTURE – Relationship with learning & Learning Organization
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. People here learn from their past mistakes 1 2 3 4 5
2. In this Company, mistakes areseen as partof a
learning process and notsomething that
stigmatizes and follows you forever
1 2 3 4 5
3.When a mistake happens,the issueis discussed
and analyzed in such a way so as to create some
useful learning nugget
1 2 3 4 5
4. Learning on the job is actively encouraged 1 2 3 4 5
5. When a person learns something that can be
useful to others, this piece of information is
openly shared
1 2 3 4 5
6. Pastmistakes do not have the tendency to
reappear time and again
1 2 3 4 5
7. The learning process is notseen as a luxury or a
waste of time - it is seen as an investment
1 2 3 4 5
8. Every employee is seen as potential good
learner,and no one is seen as incapableof
learning and beyond teaching
1 2 3 4 5
9. Being able to learn well,contributes actively to
one’s advancement in the Company
1 2 3 4 5
10. There is the widespread belief that every
person who works here can contribute something
to the body of knowledge availableto the
Company
1 2 3 4 5
11. Apart from efforts to learn new things, there
are also efforts to ‘unlearn’ what is not working
anymore
1 2 3 4 5
12. Induction programs for new employees are
seen as very importantand dealtwith accordingly
1 2 3 4 5
13. Structured traininghappens regularly in some
shapeor form
1 2 3 4 5
14. The content of trainingsessionsisuseful to
my job
1 2 3 4 5

24. CORPORATE CULTURE –Personal particularities and their place in the Company
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. I feel really comfortableexpressingmyself and
sayingopenly what I really think and feel
1 2 3 4 5
2. People here are actively encouraged to unfold
their individual personalities
1 2 3 4 5
3. This Company believes that personality
diversity is an assetand not an issuethat has to
be dealtwith forced conformity
1 2 3 4 5
4. People who deviate from the norms are
generally well-tolerated
1 2 3 4 5
5. The personality of each individual is always
taken into accountwhen dealingwith decisions
that will affecthim/her
1 2 3 4 5
6. People here are in position to uphold their
personalitiesand identities intact
1 2 3 4 5
7. There is no pressurefelt to conform to the
dominant culture- or else ‘face the consequences’
1 2 3 4 5
8. There areno stereotypical employee profiles
and templates that act as a pointof reference as
to how people should be and behave
1 2 3 4 5
9. The company recognizes that people can have
individual styles of dealing with issues and tasks,
and leaves enough breathing spacefor that
1 2 3 4 5
10. People here are not the subject of critiquefor
their personality and behavioral style
1 2 3 4 5
11. Everybody feels free to dress in the way that
expresses him/her
1 2 3 4 5
12. Everybody feels free to modify and embellish
their personal working spacein the way that they
deem appropriate
1 2 3 4 5
13. In this company substanceis more important
than surfacelooks
1 2 3 4 5
14. The company actively encourages its
employees to develop and mature professionally
according to what suits them best personally
1 2 3 4 5
15. The Company is open to hiring peoplefrom
different working backgrounds,with different
Organizational Cultures
1 2 3 4 5
16. When somebody new joins the Company,
he/she is dealtwith more as a chancefor the
Company to be exposed to a different angle,
rather than a casethat has to be made to fit the
mold
1 2 3 4 5
17. When somebody new joins the Company,
he/she is never dealt with cynicismor arrogance
1 2 3 4 5

24. CORPORATE CULTURE – Absolutism & Egalitarianism
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. In this Company there is one unified Culture
and not pockets of sub-cultures
1 2 3 4 5
2. The dominant Corporate Culture reflects the
worldview and beliefs of most of the people here
– and not a small number of Key Persons
1 2 3 4 5
3. In this company there areno real taboo
subjects – things that no one, under any
circumstances can bringto the table
1 2 3 4 5
4. When communicating within the Company, it
makes more sense to be frank and directrather
than tryingto balancethings and withhold
information
1 2 3 4 5
5. In this company nobody claims to be infallible,
even among the highest Management Levels
1 2 3 4 5
6. Employees address importantpeople in a
manner similarto everyone else
1 2 3 4 5
7. For someone who wants to communicate with
the Upper Management, doors are always open
1 2 3 4 5
8. Nobody is immune to criticism,no matter how
high they are
1 2 3 4 5
9. People who openly contest Upper
Management are not seen as sinners
1 2 3 4 5
25. CORPORATE CULTURE – Internal Politics
1. People here avoid acting on the basis of purely
personal interest
1 2 3 4 5
2. It would be really tough to discern cliques that
promote their internal interests vs. the interests
of others
1 2 3 4 5
3. Conspiracies and clandestinemaneuvers are
really difficultto find here
1 2 3 4 5
4. People who engage in shows and internal PR
campaigns arenot tolerated
1 2 3 4 5
5. Personal progress is morerelated to what one
knows rather than who one knows
1 2 3 4 5
6. People here do not have frictions over petty
things
1 2 3 4 5
7. Employees and Departments cooperate in
harmony without frictions and territory wars
1 2 3 4 5
8. Cronyismand favoritismarenot tolerated here 1 2 3 4 5
9. Flattery and trying to be the Boss’s pet will not
take people anywhere
1 2 3 4 5
10. When a discussion starts in relation to how to
solvean issue,the goal is to find a commonly
accepted solution,and not ‘to win’ some type of
contest or race for supremacy
1 2 3 4 5
11. Critique,when taking placein our
interpersonal relationships has never the
character of a personal assault
1 2 3 4 5
12. I have to think really hard to find a caseof
personal feud in this Company
1 2 3 4 5
13. Confrontational personality typologies arenot
tolerated
1 2 3 4 5

26. CORPORATE CULTURE – Trust, Cooperation and Good Will
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. People here generally tend to be helpful to
each other, even when this is not expected by
their role
1 2 3 4 5
2. When working together, there is the feeling
that everyone respects each other’s time and
feelings
1 2 3 4 5
3. Official rules and procedures actively push for
cooperation and suppress conflicts
1 2 3 4 5
4. Team Spiritis a key characteristic of our Culture 1 2 3 4 5
5. People who operate autonomously without
taking into accountpossiblerepercussions on
others, are actively discouraged and face some
type of consequences
1 2 3 4 5
6. People who are good Team Players and are
cooperative and helpful,are encouraged and tend
to move ahead faster
1 2 3 4 5
7. In this Company levels of mutual trust arevery
high
1 2 3 4 5
8. In the casethat someone resorts to
inappropriatemethods to gain some personal
benefits, he/she is singled outand faces some
consequences
1 2 3 4 5
9. Even in cases where people have the chanceto
take advantageof an opportunity to benefit at
the expense of others, they rarely,if ever, take
this chance
1 2 3 4 5
10. People here never appropriatesomeone
else’s work and advertiseitas their own
1 2 3 4 5
11. The dominant Culture reinforces cooperation
and not competition among people and
Departments
1 2 3 4 5
12.When someone that is really worth itadvances
within the company, he/she is dealtwith respect
and not doubts or envy
1 2 3 4 5
13. Envy and grudges are a very rare
phenomenon here
1 2 3 4 5
14. In this company, we operate on the principle
that everyone is capableuntil proven otherwise,
and not the other way round
1 2 3 4 5
15. The stories that circulatein the company have
more to do with positivereinforcement rather
than and examples to be avoided
1 2 3 4 5
16. The company places more emphasis on
rewards for good performance rather than
punishment for bad performance or mistakes
1 2 3 4 5

27. CORPORATE CULTURE – The nature & place of Rules
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The rules that govern our work here are clear 1 2 3 4 5
2. There is a great degree of consensus on what
exactly the rules mean, and how they should be
applied
1 2 3 4 5
3. It is clear to everyone what is the purposeof
each ruleand what type of need is designed to
serve
1 2 3 4 5
4. The rules that we have in placedeal with the
truly important things and not petty stuff
1 2 3 4 5
5. The rules that we have in placeclearly aremore
helpful than they are a burden
1 2 3 4 5
6. The rules apply to all in the same way, without
any exceptions whatsoever
1 2 3 4 5
7. Generally speaking,people abide by the rules
here without gaps
1 2 3 4 5
8. Even if there is a rulefor something, each
important casedeserves to be examined in its
own right
1 2 3 4 5
9. The number of written explicitrules is
significantly higher than the number of unwritten,
unofficial ones
1 2 3 4 5
10. There is a clear path to be followed if
someone wishes to complain for somebody’s
breaking of a rule
1 2 3 4 5
11. Most rules have a character of suggestion
rather than being a set boundary
1 2 3 4 5
12. When the time comes to decide on a new
rule, most of the people affected by itare
somehow implicated in its shaping
1 2 3 4 5
13. The rules that we have in placereflect today
sufficiently and arenot a relic of a previous state
of affairs
1 2 3 4 5
14. The rules that we have in placeare fewer and
simpler compared to the past
1 2 3 4 5
15. Everybody who believes that a ruleshould
change, is in position to initiatea process of re-
assessment
1 2 3 4 5
16. In order for a rule to change there is no need
for the Company to investa lotof time and effort
1 2 3 4 5

28. CORPORATE CULTURE – Information and Communicational Style
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The Company communicates effectively with
employees
1 2 3 4 5
2. Departments convey information in a timely
manner
1 2 3 4 5
3. Nobody holds back on information intentionally 1 2 3 4 5
4. The Company does not withhold information
that is of interest for me ‘for my own good’
1 2 3 4 5
5. All things considered,everybody has a similar
type of access to information thatthey need –
there is no information imbalance
1 2 3 4 5
6. Internal communication is characterized by
absolutefrankness
1 2 3 4 5
7. Supervisors push for dialogue,not monologues 1 2 3 4 5
8. Getting conflicting or mutually cancelling
messages is not common at all
1 2 3 4 5
9. In order to understand what the Company
means in its messaging,one does not need to
understand a ‘special language’or read between
any lines
1 2 3 4 5
10. The information that reaches me through
official channels is sufficient - I do not need to dig
deeper through unofficial channels to be
enlightened
1 2 3 4 5
11. Gossip and rumor-spreading area rare
phenomenon here
1 2 3 4 5
12. Things that are said behind people’s backs are
not drastically differentfrom the things that are
said in frontof them
1 2 3 4 5
29. CORPORATE CULTURE- Culture Typologies
Α. Tribe Culture – placing emphasis on teamwork and cooperation
B. Entrepreneurial Culture – placing emphasis in innovation and making the most of opportunities
C. Hierarchy Culture – placingemphasisin order and rules
D. Competitive Culture – placingemphasis in competition,performance and achievingtargets
In each of the followingboxes there are4 descriptions thatcan describeto some extent or another this Company. For each
group of 4 descriptions,pleaseallocate100 points accordingly.You can allocate100 to one description only,if you believe that
the description characterizes this Company absolutely.In any case,pleasemake surethat all groups of 4 add up to 100.
Organization Typology (Allocate 100 points accordingly)
Α. My company is a very personal place. It is likean extended family. People behave as sharing
parts of themselves.
Β. My company is a very dynamic place, when entrepreneurial spiritdominates.People are ready
and willingto expose themselves and take risks.
C. My company is a very official and structured place.Procedures define what we are called to do
to a great extent.
D. My company is a placethat emphasizes output and results. Reaching targets is key to everything
that we do here
Leadership (Allocate 100 points accordingly)
Α. The leader in my company is generally considered as a mentor,wise man or father/mother
figure
Β. The leader in my company is generally considered as an entrepreneur,pioneer or risk-taker
C. The leader in my company is generally considered as a coordinator, organizer or commander
D. The leader in my company is generally considered as a producer, technical person or motivator

What keeps the Organization together (Allocate 100 points accordingly)
Α. The ‘glue’ that keeps us together is loyalty and tradition. Dedication levels to this company are
high
Β. The ‘glue’ that keeps us together is the strifefor innovation and change. Being pioneers is what
we are after
C. The ‘glue’ that keeps us together is official rulesand policies. Keeping things running smoothly
and under control is important here.
D. The ‘glue’ that keeps us together is the emphasis on specific projects and accomplishing targets.
Focus on output is something that we all share.
What matters most (Allocate 100 points accordingly)
Α. This company emphasizes human resources. High spirits and motivation areimportantin this
company.
Β. This company emphasizes development and expansion. Being ready to face new challenges is
important
C. This company emphasizes continuity and stability. Trouble-free and effective flowof work is
important
D. This company emphasizes competitiveness and achievement. Measurabletargets and
performance are important
30. Personal Attitudes in relation to Work
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Ideally in my job roleI would liketo have as few
responsibilitiesas possible
1 2 3 4 5
2. The most importantparameters when it comes
to work are security and predictability
1 2 3 4 5
3. I would be willing to risk morein the lineof my
work in order to push the limits of what is feasible
1 2 3 4 5
4. I would be willing to sacrificea great partof my
personal time in order to move ahead quicker in
my work
1 2 3 4 5
5. I could never work in something repetitive 1 2 3 4 5
6. It seems unthinkableto me that I would do the
same job for the rest of my life
1 2 3 4 5
7. Changing jobs is a better path to achieveone’s
potential
1 2 3 4 5
8. If I was 100% financially secure,I would not
work at all
1 2 3 4 5
9. At some point in time I want to build a business
of my own
1 2 3 4 5
10. Failurein personal businesses is usually
related to incompetence rather than market
conditions
1 2 3 4 5
11. Chances of failurearehigher than chances of
success in personal businesses
1 2 3 4 5
12. People who take risks atework sooner or later
regret this
1 2 3 4 5
13. I feel that I thrive in competitive environments 1 2 3 4 5
14. I rather take initiatives rather beingtold what
to do
1 2 3 4 5
15. If someone is willingto work hard,success is
always guaranteed
1 2 3 4 5
16. In many cases,work stops people from getting
the best out of life
1 2 3 4 5
17. People who sacrificetheir personal lifein
order to move ahead at work areto be pitied
1 2 3 4 5

Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
18. Even under periods of extreme work stress,I
can take work out of my head when I am away
from my workplace
1 2 3 4 5
19. I never postpone for tomorrow what I can do
today
1 2 3 4 5
20. I can tolerate tasks thatmost people find
boring
1 2 3 4 5
21. When I have to do repetitive tasks for a long
period of time my productivity is notconsiderably
affected
1 2 3 4 5
22. Compared to most people I know, I have more
patience with tasks that demand attention to
detail
1 2 3 4 5
23. I really enjoy tasks that demand a high degree
of mental focus
1 2 3 4 5
24. I prefer to work with people that are
predictableand stable
1 2 3 4 5
25. When it comes to work, it is preferableto
remain loyal to solutions thathaveproven to
work in the past,rather than experiment with
new ones
1 2 3 4 5
26. I feel comfortablefollowingorders 1 2 3 4 5
27. When I have to take some type of initiative,I
feel more motivated
1 2 3 4 5
28. Wastingmy time has a drastic negativeeffect
on my disposition
1 2 3 4 5
29. I draw more pleasurefrom my work than
what I drawfrom free time activities
1 2 3 4 5
31. Work & Personal Priorities
In the boxes that follow there are groups of 4 answers that relate to how you see some work-related issues. Please for each
group choose one answer only.
1. I enjoy roles/tasks:
Α. Characterized by variety 1
Β. Involvea lot of contact with people 2
C. Have a great margin for autonomy and initiative 3
D. Are technical in natureand defined in detail 4
2. My main target is:
Α. To be the best in what I do 1
Β. To feel safein my job 2
C. To receive recognition for what I do 3
D. To have a position of power and status 4
3. When I face a problem:
Α. I analysethe situation in detail 1
Β. I trust my feelings 2
C. I search for creative paths 3
D. I depend on proven solutions 4
4. When I am not certain of what to do:
Α. I look for data 1
Β. I delay decision-making 2
C. I look for some possiblecompromise 3
D. Depend on gut feel 4

5. To the extent that I can I avoid:
Α. Jobs half-done 1
Β. Conflictwith others 2
C. Using numbers and numerical information 3
D. Long discussionsand back-and-forths 4
6. In a social context, in general:
Α. I think of what is said 1
Β. I listen to discussions 2
C. I observe what is happening 3
D. I try to speak with others 4
7. I am good at remembering :
Α. Places where I meet people 1
Β. Personalities of people 2
C. People’s faces 3
D. People’s names 4
8. I am considered by other people :
Α. A preciseperson with high degree of discipline 1
Β. Supportingend empathetic 2
C. A person with imagination thatlooks for better alternatives 3
D. A person who enforces his/her will 4
9. I do not like :
Α. Boringtasks 1
Β. The idea of rejection 2
C. Followingrules 3
D. Losingcontrol of others 4
10. I am especially good at:
Α. Solvingdemanding problems 1
Β. Relating and engaging with others 2
C. See potential in situations 3
D. Remember dates and data 4
Α. Analytical orientation (solvingproblems/finding answers)
Β. Behavioral orientation (contactwith people)
C. Perceptual orientation (thinkingand achieving)
D. Directional orientation (strivingfor power and results)
32. Attitudes in relation to working in THIS Company
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. If things were better in the job market, I would
consider leaving this company
1 2 3 4 5
2. I feel a sense of obligation to this company for
the things that ithas offered me
1 2 3 4 5
3. I see this company as a second family 1 2 3 4 5
4. It would be personally costly if I moved away
from some of my colleagues in this company
1 2 3 4 5
5. I have given a piece of what I am to this
company, it would be really difficultto leave this
behind and justgo
1 2 3 4 5
6. If I left this company now, many things in my
lifewould be turned upsidedown
1 2 3 4 5
7.The work that I do now is very closeto what I
wanted for myself when I started working
1 2 3 4 5
8. It is not really worth for one to look for a job
outsidethis company – the conditions outthere
are generally worse
1 2 3 4 5

9. I feel that my skills and achievements will not
be appreciated in another company the way they
are appreciated in this
1 2 3 4 5
10. Generally speaking,I would liketo conclude
my career in in this company
1 2 3 4 5
11. The fact that I am at this company now, is
more the resultof a will rather than a need
1 2 3 4 5
12. Going back,I cannotthink of a moment that I
have regretted working here
1 2 3 4 5
13. This company is worth of my devotion 1 2 3 4 5
14. Generally speaking,I would say that this
company is a great placeto work
1 2 3 4 5
33. Probability of certain actions in relation to your work here
Εξαιρετικά
Απίθανο
Εξαιρετικά
Πιθανό
1. To recommend this company as a good
employer to friends
1 2 3 4 5
2. To actively seek a position in another company
in this field of business
1 2 3 4 5
3. To actively seek a position in another company
outsidethis field of business
1 2 3 4 5
4. To seriously consider a proposal by a company
in this field of business that would claimto offer a
better position
1 2 3 4 5
4. To seriously consider a proposal by a company
outsidethis field of business that would claimto
offer a better position
1 2 3 4 5
5. To move to another company that would offer
15% better salary
1 2 3 4 5
6. To move to another company that would offer
30% better salary
1 2 3 4 5
6. To move to another company that would offer a
position of higher status
1 2 3 4 5
7. To keep working in this company after 1 year 1 2 3 4 5
8. To keep working in this company after 3 years 1 2 3 4 5
34. Excellence in Business
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. The company actively encourages people to develop
new ideas
1 2 3 4 5
2. The company delegates tasks to people responsible
in the most analytical of manners
1 2 3 4 5
3. Upper Management believes and in factproves in
action that people are the most importantassethere
1 2 3 4 5
4.The company steadily pushes a certain set of values
to its employees
1 2 3 4 5
5. Upper Management creates and nurtures a climate
that reinforces creativity and innovation
1 2 3 4 5
6. The company is flexibleand reacts swiftly to issues
that may arise
1 2 3 4 5
7. The company directs attention to each employee
individually
1 2 3 4 5
8. The Company Values arethe power behind every
function
1 2 3 4 5
9. The company focuses in product/serviceareas where
it enjoys high levels of skills and accumulated
experience
1 2 3 4 5

10. The company has a coherent and strong
Management Team
1 2 3 4 5
11. The company develops products and services that
come as a logical extension of what it does already
1 2 3 4 5
12.The company really believes in its people 1 2 3 4 5
13. The company believes that after sales serviceis
equally importantto the saleitself
1 2 3 4 5
14. The company believes in new ideas and new
products
1 2 3 4 5
15. The company believes that itmatters a lot to listen
to customers
1 2 3 4 5
16. The company is flexiblewith employees and leaves
a lot of margin for personal initiative
1 2 3 4 5
35. Market & Branding Orientation
Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
1. Our client-facing peopleoften sharewithin the
Company information that relates to our competitors
1 2 3 4 5
2. Customer satisfaction and loyalty levels arepartof
our annual goals
1 2 3 4 5
3. Generally speaking,our responsetime to
threatening competitive moves is very swift
1 2 3 4 5
4. We monitor global and local trends thatrelate to our
core business through structured collection and
delivery mechanisms
1 2 3 4 5
5. We constantly explorewhat is importantfor our
customer base though dedicated research projects,
personal interviews,mystery shoppingexpeditions,
suggestion forms etc.
1 2 3 4 5
6. We have a very good idea how our customers feel
about our products and what arethe reasons that they
make them buy
1 2 3 4 5
5. Upper Management interacts regularly with
customer-facing staff
1 2 3 4 5
6. We judge the effectiveness of our brands on the
basis of how customers perceive them, and not how
we see them
1 2 3 4 5
7. We have a deep understanding of the fact that
customers’ attitudes and behaviors changeconstantly,
and we make serious efforts to followthese changes
1 2 3 4 5
8. Successful and less successful experiences with
customers areshared freely so that all can benefitout
of the learnings involved
1 2 3 4 5
9. Our strategies for achieving competitive advantage
are heavily relied on understanding the true needs of
our customers
1 2 3 4 5
10. All of our activities (marketing,sales,finances,etc.)
are aligned under the same philosophy and areheavily
customer-driven
1 2 3 4 5
11. We placeheavy emphasis on after sales service 1 2 3 4 5
12. Upper Management discusses very often the
strengths and weaknesses of our competitors
1 2 3 4 5
13. All employees in managerial positionshavea clear
idea on how they can create value in relation to
customers
1 2 3 4 5
14. We systematically targetcustomer segments where
we can enjoy some type of competitive advantage
1 2 3 4 5

Totally
Disagree
Rather
Disagree
Neither Agree
nor Disagree
Agree
15. Our customers are in position to accurately
describewhat is importantfor them in our brands and
why they believe our brands differ
1 2 3 4 5
16. We do not need to resort to pricecuts in order to
attractcustomers
1 2 3 4 5
17.We have aligned our organizational structure,our
functions and our cultureto the values of our
corporate brand
1 2 3 4 5
18. Our induction programs for new employees
includes extensivetraining on what our brands areand
what they stand for
1 2 3 4 5
19. Occasionally wepoach people from directly
competitive companies,so we can make the most of
their understandingof the market
1 2 3 4 5
20. We receive constantinformation on what our
brand stands for
1 2 3 4 5
21. Everybody in this company knows what our
corporate brand stands for and can express the central
tenets clearly
1 2 3 4 5
22. Everybody in this company knows what he/she has
to do in order to align with what our corporate brand
stands for
1 2 3 4 5
23. There is a placein our employee appraisal systems
for each employee’s contribution in reinforcing the
brand
1 2 3 4 5
24. All of our functions arealigned with the values of
our corporatebrand
1 2 3 4 5
25. The principles of branding areshared by all in this
company – from the CEO to the lowest levels
1 2 3 4 5
26. Protecting and reinforcing our corporate brand is
an integral part of the company’s long-term goals
1 2 3 4 5
27. We have a system and mechanisms in placein
order to continuously seek new and more effective
ways to protect and reinforceour brands
1 2 3 4 5
28. Our strategies and tactics related to our brands are
based on initiative–we do not depend on what the
competition does
1 2 3 4 5
29. The valueof our brands is calculated and reflected
in our financial systems
1 2 3 4 5
30. Details on our brands areofficially recorded and are
easily available/accessibleinternally
1 2 3 4 5
31. All important stakeholder groups (customers,
employees, shareholders,community representatives
etc.) have a very good idea of what our corporate
brand stands for
1 2 3 4 5
32. We have a system and mechanisms in placein
order to control the way our communication /
advertisingaligns with our brands
1 2 3 4 5
33. We see our brands as something significantly wider
and more far-reaching than the application of an
identity system and advertising
1 2 3 4 5
34. Our brand controls extends beyond our functions
and includes key 3rd parties such as suppliers
1 2 3 4 5
35. We treat our advertising agency as a strategic
partner and we involvethem consistently in decision-
making related to our brands
1 2 3 4 5
36. If our brands did not exist,the vastmajority of our
customers would truly miss them
1 2 3 4 5

36. Company Personification Module
Assume that your company is a human being with human characteristics. In each of the followingbipolar sets,pleasechoosethe
position that better reflects the idea that you have about this company. Only one position per bipolar set.
+2 +1 0 -1 -2 Στ.
Impulsive, expressive 5 4 3 2 1 Withdrawn, calculative
Open, easyto ‘read’ 5 4 3 2 1 Closed, secretive
Optimistic 5 4 3 2 1 Pessimistic
Consistent 5 4 3 2 1 Inconsistent, erratic
Stable, predictable 5 4 3 2 1 Unstable, unpredictable
Preparedfor the unexpected 5 4 3 2 1 Unpreparedfor the unexpected
Good inmanaging crises 5 4 3 2 1 Bad inmanaging crises
Sure for himself 5 4 3 2 1 Unsure for himself, insearch for approval
Just, fair 5 4 3 2 1 Unjust, unfair
Forgiving 5 4 3 2 1 Vengeful
Polite, soft 5 4 3 2 1 Coarse, impolite
Cooperative 5 4 3 2 1 Competitive
Flexible 5 4 3 2 1 Inflexible
Democratic 5 4 3 2 1 Totalitarian
Approachable 5 4 3 2 1 Distant
Human 5 4 3 2 1 Robotic
Warm 5 4 3 2 1 Cold
Friendly 5 4 3 2 1 Aggressive
Generous 5 4 3 2 1 Tight-fisted
Multifaceted 5 4 3 2 1 One-tracked
Deep 5 4 3 2 1 Superficial
Emotionallyrich 5 4 3 2 1 Emotionallyshallow
Attentive to details, careful 5 4 3 2 1 Inattentive to details, making mistakes
Responsible 5 4 3 2 1 Irresponsible
Trustworthy, dependable 5 4 3 2 1 Untrustworthy,
Considerate 5 4 3 2 1 Inconsiderate
Ethical, withprinciples 5 4 3 2 1 Unethical, without principles
Persistent 5 4 3 2 1 Quitter
Hard-working 5 4 3 2 1 Lazy, inert
Decisive 5 4 3 2 1 Indecisive
Calm 5 4 3 2 1 Anxious
Empathetic 5 4 3 2 1 Heartless, cynical
Creative 5 4 3 2 1 Without creativity
Perceptive 5 4 3 2 1 Lacking inperception
Knowledgeable 5 4 3 2 1 Lacking inknowledge
Quick learner 5 4 3 2 1 Slow learner
Refined 5 4 3 2 1 Coarse
Patient 5 4 3 2 1 Impatient
Settled 5 4 3 2 1 Confused
Mature personality 5 4 3 2 1 Immature personality
Good listener 5 4 3 2 1 Ignoringothers’ views
Visionary 5 4 3 2 1 Lacking vision
Brave 5 4 3 2 1 Timid
Passionate 5 4 3 2 1 Lukewarm, flat
Flexible, adaptive 5 4 3 2 1 Inflexible, rigid
Good balancer 5 4 3 2 1 Bad balancer
Commanding respect 5 4 3 2 1 Commanding norespect
Inspiring 5 4 3 2 1 Uninspiring
Humorous 5 4 3 2 1 With no senseof humor

+2 +1 0 -1 -2 Στ.
Leader personality 5 4 3 2 1 Lacking inleadership
Charismatic 5 4 3 2 1 With no charisma
Down to earth, humble 5 4 3 2 1 Arrogant
Non-conformist 5 4 3 2 1 Conformist
Progressive 5 4 3 2 1 Conservative
In line withthe spirit ofthe times 5 4 3 2 1 Left behind, rusty
Idealist 5 4 3 2 1 Pragmatic
Realist 5 4 3 2 1 Cut-off from reality
Authentic 5 4 3 2 1 Conceited, fake
Persuasive 5 4 3 2 1 Unable to persuade
Strong personality 5 4 3 2 1 Weak personality
Interesting 5 4 3 2 1 Boring
Powerful 5 4 3 2 1 Weak
Capable 5 4 3 2 1 Incapable
Prone to engage in conflicts 5 4 3 2 1 Conflict-aversive
Demanding 5 4 3 2 1 With lower standards
Strict with oneself 5 4 3 2 1 Lenient with oneself
Receptive to criticism 5 4 3 2 1 Not accepting criticism
Admittinghis mistakes 5 4 3 2 1 Denying hismistakes
Autonomous, self-reliant 5 4 3 2 1 Dependent
Skeptical 5 4 3 2 1 Gullible
Thank you for your time!

Employee satisfaction &_culture_survey

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