SlideShare a Scribd company logo

Total quality management report

•Download as PPT, PDF•
•
Kristian Nierves
Kristian Nierves
BusinessTechnology
1 of 71
TOTAL QUALITY MANAGEMENT Kristian Veil N. Nierves
Meaning of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Meaning of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management ,[object Object]
Total Quality Management ,[object Object]
Total Quality Management ,[object Object],[object Object],[object Object]
Total Quality Management ,[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cost of Quality ,[object Object],External Failure Costs Appraisal Costs ,[object Object],[object Object],Quality Failure Costs Quality Control Costs
Quality Control Costs ,[object Object],Costs incurred in the process of preventing poor quality from occurring. Costs incurred in the process of uncovering defects. Prevention Costs Appraisal Costs
Prevention Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prevention Cost ,[object Object],[object Object],[object Object],[object Object]
Appraisal Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Failure Costs ,[object Object],Costs associated with discovering poor product quality before the product reaches the customer. Costs associated with quality problems that occur at the customer site. Internal Failure Costs External Failure Costs
Internal Failure Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal Failure Cost ,[object Object],[object Object],[object Object],[object Object]
External Failure Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External Failure Cost ,[object Object],[object Object],[object Object],[object Object]
Cost of Quality ,[object Object],[object Object]
Cost of Quality
Evolution of Total Quality Management
Quality Gurus Quality Guru Main Contribution Walter A. Shewhart -contributed to understanding of process variability -developed concept of statistical charts W. Edwards Deming -stressed management’s responsibility for quality -developed “14 points” to guide companies in quality improvement Joseph M. Juran -defined quality as “fitness for use” -developed concept of cost quality Armand V. Feigenbaum -introduced concept of total quality control Philip B. Crosby -coined phrase “quality is free” -introduced concept of zero defects Kaoru Ishikawa -developed cause-and-effect diagrams -identified concept “internal customer Genichi Taguchi -focused on product design quality -developed Taguchi loss function
Deming’s 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Awards and Standards ,[object Object],[object Object],[object Object],[object Object],[object Object]
Philippine Quality Award ,[object Object],[object Object]
Malcolm Baldrige National Quality Award (MBNQA) ,[object Object],[object Object],[object Object],[object Object]
The Deming Prize ,[object Object],[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 14000 Standards ,[object Object]
Why TQM Efforts Fail ,[object Object],[object Object],[object Object]
TQM Within Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM Within Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reference ,[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarking ,[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quality Problem Out of adjustment Tooling problems Old / worn Machines Faulty testing equipment Incorrect specifications Improper methods Measurement Poor supervision Lack of concentration Inadequate training Human Deficiencies in product design Ineffective quality management Poor process design Process Inaccurate temperature control Dust and Dirt Environment Defective from vendor Not to specifications Material- handling problems Materials
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommended

Quality management and quality planning
Quality management and quality planningQuality management and quality planning
Quality management and quality planningAmartya Talukdar
 
Quality management ppt
Quality management pptQuality management ppt
Quality management pptAakriti .
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Operational Excellence Consulting
 
Quality Management
Quality ManagementQuality Management
Quality ManagementSagar Vetal
 
TQM
TQMTQM
TQMDr. C.V. Suresh Babu
 
Quality
QualityQuality
QualityMohamed Ghattas, PMP,RMP
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Engr. Abdun Noor
 
Quality Management System
Quality Management SystemQuality Management System
Quality Management SystemAmrutanshu Panda
 

Recommended

Quality management and quality planning
Quality management and quality planningQuality management and quality planning
Quality management and quality planningAmartya Talukdar
 
Quality management ppt
Quality management pptQuality management ppt
Quality management pptAakriti .
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Operational Excellence Consulting
 
Quality Management
Quality ManagementQuality Management
Quality ManagementSagar Vetal
 
TQM
TQMTQM
TQMDr. C.V. Suresh Babu
 
Quality
QualityQuality
QualityMohamed Ghattas, PMP,RMP
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Engr. Abdun Noor
 
Quality Management System
Quality Management SystemQuality Management System
Quality Management SystemAmrutanshu Panda
 
What is quality
What is qualityWhat is quality
What is qualityVibhor Mathur
 
Total Qulity Management
Total Qulity ManagementTotal Qulity Management
Total Qulity ManagementApex
 
Total Quality Process (TQP)
Total Quality Process (TQP)Total Quality Process (TQP)
Total Quality Process (TQP)Flevy.com Best Practices
 
Continuous process improvement
Continuous process improvementContinuous process improvement
Continuous process improvementNaeem Hassan
 
T Q M
T Q M T Q M
T Q M sajid ghafoor
 
QUALITY CIRCLE
QUALITY CIRCLEQUALITY CIRCLE
QUALITY CIRCLEVinayakanv Kannur
 
Quality Slides
Quality SlidesQuality Slides
Quality SlidesRobbieA
 
Quality concepts
Quality conceptsQuality concepts
Quality conceptsArvind sahu
 
Total quality management models
Total quality management modelsTotal quality management models
Total quality management modelsMuzo Bacan
 
Total Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate ExcellenceTotal Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate Excellenceharikrishnanjl
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality ManagementOnkar Satam
 
Quality awareness
Quality awarenessQuality awareness
Quality awarenesssmcci
 
Tqm
TqmTqm
TqmRajiva Srivastava
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)hafsa317
 
Quality circle 2
Quality circle 2Quality circle 2
Quality circle 2Nazar Mohammed
 
Total quality-management
Total quality-managementTotal quality-management
Total quality-managementqualityinhealth
 
Quality Management System
Quality Management SystemQuality Management System
Quality Management SystemAsamHussain3
 
World Class Manufacturing
World Class Manufacturing World Class Manufacturing
World Class Manufacturing Sushanta Meher
 
TQM
TQMTQM
TQMRamasubramanian H (HRS)
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)amarchand
 
Yakult operation report
Yakult operation reportYakult operation report
Yakult operation reportKaran Kukreja
 
Chương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượngChương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượngLe Nguyen Truong Giang
 

More Related Content

What's hot

Total Qulity Management
Total Qulity ManagementTotal Qulity Management
Total Qulity ManagementApex
 
Continuous process improvement
Continuous process improvementContinuous process improvement
Continuous process improvementNaeem Hassan
 
Quality Slides
Quality SlidesQuality Slides
Quality SlidesRobbieA
 
Quality concepts
Quality conceptsQuality concepts
Quality conceptsArvind sahu
 
Total quality management models
Total quality management modelsTotal quality management models
Total quality management modelsMuzo Bacan
 
Total Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate ExcellenceTotal Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate Excellenceharikrishnanjl
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality ManagementOnkar Satam
 
Quality awareness
Quality awarenessQuality awareness
Quality awarenesssmcci
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)hafsa317
 
Total quality-management
Total quality-managementTotal quality-management
Total quality-managementqualityinhealth
 
Quality Management System
Quality Management SystemQuality Management System
Quality Management SystemAsamHussain3
 
World Class Manufacturing
World Class Manufacturing World Class Manufacturing
World Class Manufacturing Sushanta Meher
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)amarchand
 

What's hot (20)

What is quality
What is qualityWhat is quality
What is quality
 
Total Qulity Management
Total Qulity ManagementTotal Qulity Management
Total Qulity Management
 
Total Quality Process (TQP)
Total Quality Process (TQP)Total Quality Process (TQP)
Total Quality Process (TQP)
 
Continuous process improvement
Continuous process improvementContinuous process improvement
Continuous process improvement
 
T Q M
T Q M T Q M
T Q M
 
QUALITY CIRCLE
QUALITY CIRCLEQUALITY CIRCLE
QUALITY CIRCLE
 
Quality Slides
Quality SlidesQuality Slides
Quality Slides
 
Quality concepts
Quality conceptsQuality concepts
Quality concepts
 
Total quality management models
Total quality management modelsTotal quality management models
Total quality management models
 
Total Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate ExcellenceTotal Quality Management-A Road Map to Corporate Excellence
Total Quality Management-A Road Map to Corporate Excellence
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Management
 
Quality awareness
Quality awarenessQuality awareness
Quality awareness
 
Tqm
TqmTqm
Tqm
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)
 
Quality circle 2
Quality circle 2Quality circle 2
Quality circle 2
 
Total quality-management
Total quality-managementTotal quality-management
Total quality-management
 
Quality Management System
Quality Management SystemQuality Management System
Quality Management System
 
World Class Manufacturing
World Class Manufacturing World Class Manufacturing
World Class Manufacturing
 
TQM
TQMTQM
TQM
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)
 

Viewers also liked

Yakult operation report
Yakult operation reportYakult operation report
Yakult operation reportKaran Kukreja
 
Chương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượngChương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượngLe Nguyen Truong Giang
 
Dr. W. Edward Deming
Dr. W. Edward DemingDr. W. Edward Deming
Dr. W. Edward DemingAnish Raj
 
Total Quality Management in Healthcare
Total Quality Management in HealthcareTotal Quality Management in Healthcare
Total Quality Management in HealthcareGunjan Patel
 
total quality management (tqm)
total quality management (tqm)total quality management (tqm)
total quality management (tqm)Dr. Sunil Kumar
 
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards Deming
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards DemingDeming’s 14 Points on Total Quality Management - TQM - W. Edwards Deming
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards DemingM Obai Seif Kılıç
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in HospitalsNc Das
 

Viewers also liked (8)

Yakult operation report
Yakult operation reportYakult operation report
Yakult operation report
 
Chương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượngChương 3: Quản lý chất lượng
Chương 3: Quản lý chất lượng
 
Dr. W. Edward Deming
Dr. W. Edward DemingDr. W. Edward Deming
Dr. W. Edward Deming
 
Total Quality Management in Healthcare
Total Quality Management in HealthcareTotal Quality Management in Healthcare
Total Quality Management in Healthcare
 
total quality management (tqm)
total quality management (tqm)total quality management (tqm)
total quality management (tqm)
 
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards Deming
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards DemingDeming’s 14 Points on Total Quality Management - TQM - W. Edwards Deming
Deming’s 14 Points on Total Quality Management - TQM - W. Edwards Deming
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in Hospitals
 
Tqm power point
Tqm power pointTqm power point
Tqm power point
 

Similar to Total quality management report

Quality Management
Quality ManagementQuality Management
Quality ManagementReyhaneh b
 
Total quality management
Total quality managementTotal quality management
Total quality managementSruthi Balaji
 
Theophilus Ato Fletcher COST OF QUALITY.pptx
Theophilus Ato Fletcher COST OF QUALITY.pptxTheophilus Ato Fletcher COST OF QUALITY.pptx
Theophilus Ato Fletcher COST OF QUALITY.pptxTHEOPHILUSATOFLETCHE
 
Quality Control
Quality ControlQuality Control
Quality Controlvishakeb
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitystevegershen
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitysgershen
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitysgershen
 
Quality Slides
Quality SlidesQuality Slides
Quality SlidesRobbieA
 
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....PueblasJohncarlo
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Mudassar Salman
 
Managing Quality
Managing QualityManaging Quality
Managing Qualityknksmart
 
Akman Jadi
Akman JadiAkman Jadi
Akman Jadiakyuna
 

Similar to Total quality management report (20)

Quality Management
Quality ManagementQuality Management
Quality Management
 
Quality one
Quality oneQuality one
Quality one
 
Tqm cost of quality
Tqm cost of qualityTqm cost of quality
Tqm cost of quality
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
Theophilus Ato Fletcher COST OF QUALITY.pptx
Theophilus Ato Fletcher COST OF QUALITY.pptxTheophilus Ato Fletcher COST OF QUALITY.pptx
Theophilus Ato Fletcher COST OF QUALITY.pptx
 
quality .pptx
quality .pptxquality .pptx
quality .pptx
 
Quality Control
Quality ControlQuality Control
Quality Control
 
Tqm tpm kaizen
Tqm tpm kaizenTqm tpm kaizen
Tqm tpm kaizen
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Quality Slides
Quality SlidesQuality Slides
Quality Slides
 
Quality and performance
Quality and performanceQuality and performance
Quality and performance
 
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
 
Management of quality
Management of qualityManagement of quality
Management of quality
 
Session
SessionSession
Session
 
Session
SessionSession
Session
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)
 
Managing Quality
Managing QualityManaging Quality
Managing Quality
 
Akman Jadi
Akman JadiAkman Jadi
Akman Jadi
 

Recently uploaded

Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...lizamodels9
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 

Recently uploaded (20)

VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 

Total quality management report

  • 1. TOTAL QUALITY MANAGEMENT Kristian Veil N. Nierves
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 25. Evolution of Total Quality Management
  • 26. Quality Gurus Quality Guru Main Contribution Walter A. Shewhart -contributed to understanding of process variability -developed concept of statistical charts W. Edwards Deming -stressed management’s responsibility for quality -developed “14 points” to guide companies in quality improvement Joseph M. Juran -defined quality as “fitness for use” -developed concept of cost quality Armand V. Feigenbaum -introduced concept of total quality control Philip B. Crosby -coined phrase “quality is free” -introduced concept of zero defects Kaoru Ishikawa -developed cause-and-effect diagrams -identified concept “internal customer Genichi Taguchi -focused on product design quality -developed Taguchi loss function
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.