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Resource Optimization Strategy and Innovation


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Colleen Manager, Executive Director, Planning, Program Analysis and Evaluation, Office of Field Operations, Entry/Exit Transformation

Published in: Government & Nonprofit
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Resource Optimization Strategy and Innovation

  1. 1. 1 Using Innovation to Drive Resource Optimization Executive Director, Planning, Program Analysis and Evaluation Office of Field Operations U.S. Customs and Border Protection Colleen Manaher
  2. 2. 2 INCREASING DEMANDS, NEW APPROACHES CBP is preparing for future demands through dynamic staffing to meet traveler and trade volumes and expanding mission requirements. OPTIMIZING WORKFORCE Harnessing data to optimize resource allocation and enable dynamic staffing given current priorities LEVERAGING THE FIELD NETWORK Capitalizing on knowledge and expertise from the field to identify innovative and creative new ideas TRANSFORMATION ACROSS AIR, LAND, AND SEA Responding to future threats and opportunities through new technologies and initiatives 1 2 3 Today’s dynamic travel environment requires that CBP operate more efficiently while simultaneously innovating to develop new solutions across air, land, and sea environments.
  3. 3. 3 LEVERAGING DATA FOR A LEANER FUTURE Pairing existing data with analytics, visualization, and scenario planning helps CBP to identify trends, report insights, and understand impacts new technologies have on our workforce. The strategic allocation of resources enables CBP to find cost efficiencies and more effectively align resources to threats and opportunities. Workload Staffing Model Agriculture Specialist Resource Allocation Model Prioritized budget allocations … to maximize the impact of investments in technology and infrastructure Data driven resource deployment … informed by workforce allocation models Dynamic staffing strategies … set based on scenario outputs driven by CBP, DHS, and executive priorities
  4. 4. 4 INNOVATING FROM THE FRONT LINE The Office of Field Operations (OFO) Innovation Center facilitates CBP’s ability to proactively tap into field expertise to generate innovative solutions to challenges. New platforms focused on engaging CBP Officers in the field have resulted in bold ideas, providing more actionable and impactful solutions for CBP. New projects to transform land & sea ports, resulting from 4 field-driven workshops LAND AND SEA PORT IDEATION WORKSHOPS 12 Ideas submitted for consideration by 12 Field Offices across the country PROJECT ZONE IDEA SUBMISSION PLATFORM 41 Ideas to eliminate redundant systems & processes, generated in just 2 weeks OFFICE OF FIELD OPERATIONS PRIZE CHALLENGE 489
  5. 5. 5 TRANSFORMING THE BORDER To respond to future threats and opportunities, current initiatives are enhancing security, streamlining processes, and improving the overall traveler experience. KEY BORDER TRANSOFRMATION INITIATIVES (BTI) CBP continues to support and build upon these innovative initiatives to further transform the air, land, and seaport environments. Expanding the Nation’s zone of security … The National Targeting Center (NTC) informs airports and airlines to prevent high-risk traveler entry $29M in cost avoidance Enhancing self reporting for quicker processing … Mobile Passport Control (MPC) supplements kiosks with smartphone technology 62% reduction in wait times Building mobility into CBP operations … The CBP Mobile Program deploys advanced technology to support operations and augment procedures 98% time savings for agriculture releases
  6. 6. 6 LOOKING AHEAD The future is biometrics: CBP will leverage cutting edge technology to enhance security, transform travel, and unlock traveler benefits across the air travel ecosystem. SOPHISTICATED THREATS & HIGHER TRAVELER VOLUME… Demand more efficient operations, and enhanced security capabilities THE NEXT GENERATION OF TRAVEL… Focuses on fusing biographic and biometric data together SUCCESSFUL BIOMETRIC EXIT PILOTS… Led to the deployment of biometric exit operations in the air environment with land and sea biometric pilots next