2. BEST CUSTOMER SERVICE INITIATIVE
The Alabama Department of Mental Health leads the state’s
efforts to enhance the health and well-being of those impacted
by mental illnesses, development disabilities, substance
abuse and addiction. With Laserfiche, the department created
an intuitive, searchable electronic database for patient health
records, virtually eliminating physical file cabinets. Laserfiche
enables doctors and nurses to focus on providing high-quality
patient care by decreasing the time it takes to retrieve and
update important information.
3. MOST INNOVATIVE
SHARED SERVICE INITIATIVE
Algonquin College first implemented Laserfiche in
its HR department, and positive results soon spurred
enterprise expansion. Today, Laserfiche improves
efficiency in the Registrar’s Office and 23 academic
departments by allowing them to automate services
for the student population.
4. BEST HUMAN RESOURCES INITIATIVE
Aspen Contracting selected Laserfiche to centralize
content and connect its offices nationwide. The company
recently made all of its HR processes paperless, including
new hires, personnel changes and benefit enrollment.
Beyond saving valuable employee time and paper,
Aspen Contracting has increased benefit enrollment
by 60 percent and saves on insurance premiums by
implementing auditable, compliant practices.
5. BEST ACCOUNTING/FINANCE INITIATIVE
Avis Fleet Services is the largest fleet management
company in Southern Africa. By integrating
Laserfiche with its financial management software,
the company simplified its accounts receivable
transactions, automating approval for 86,000
invoices processed each month, increasing security
and transparency and reducing processing time by
15 to 25 percent.
6. BEST CASE MANAGEMENT INITIATIVE
Cégep à distance is a public college offering distance
education to more than 17,000 students each year.
Laserfiche enabled Cégep à distance to substantially
reduce its paper consumption and aim toward a paperless
environment. The implantation of Laserfiche with the new
exams scanning system generates savings of approximately
$80,000 per year in packaging and postal charges.
Additionally, using Laserfiche decreased the delivery time of
these examinations to professors for correction by 50%.
7. BEST PUBLIC SERVICE INITIATIVE
The City of Aspen updated its voting process with
Laserfiche, allowing voter information to be processed
immediately and securely, even on Election Day.
The city also uses Laserfiche to verify signatures on
ballots and generate voter information statistics. The
initiative facilitated the accurate and secure recording
of last year’s nearly record-high voter turnout.
8. BEST ACCOUNTING/FINANCE INITIATIVE
The world-class beachfront City of Boca Raton,
FL, optimized its accounts payable process by
replacing paper invoices with electronic forms.
Using Laserfiche, the city automated invoice review
and approval, improving internal operations and
increasing vendor and customer satisfaction.
9. BEST USE OF LASERFICHE FORMS
The City of Elgin, IL, used Laserfiche Forms to
automate the annual open enrollment process
for health, dental and vision insurance for its 850
employees. The new process eliminates the need to
manually review documents and data entry, saving a
significant amount of staff time per year.
10. BEST RECORDS MANAGEMENT INITIATIVE
British Columbia’s City of Maple Ridge broke down
organizational silos when it implemented a Laserfiche
ECM system to centralize records, standardize filing
and eliminate the loss of important documents. The
initiative has enhanced collaboration and empowered
employees by facilitating real-time access to content,
allowing them to play an active role in enterprise-wide
records management.
11. BEST CONTRACT MANAGEMENT INITIATIVE
The City of Saratoga, CA, has been leveraging
Laserfiche since 2009, continuously expanding the
solution to serve public interest needs. By digitizing
public records and automating its contract review
and approval process, the city has reduced the risk
of losing contract documents, made information
available in real-time to its citizens and achieved
significant cost savings.
12. BEST LASERFICHE INTEGRATION
The City of St. Charles, IL, a suburb of Chicago with
33,000 residents, integrated Laserfiche with an
enterprise resource planning (ERP) system, forms
processing software and utility billing application
to eliminate the need to toggle between programs,
speeding and streamlining approval processes.
13. BEST RECORDS MANAGEMENT INITIATIVE
Collin County, TX, used Laserfiche to convert approximately
19,000 boxes of paper documents and 15,000 reels of microfilm
from various county office locations into electronic records.
In addition to saving staff time by automating the check
storing and retrieval process, the county created a searchable
database where the public can access historical documents
dating back to the 1800s without damaging the original, often
fragile documents. The county also created a foreclosures web
application that is widely used by the public enabling them to
research current foreclosure documents.
14. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
CSC Bank provides turnkey electronic payment solutions
to 130 banks in 30 countries in the Middle East, Africa and
Europe. The bank used Laserfiche to automate 50 different
business processes, each encompassing more than 300
activities, all while managing and controlling different
levels of security access. The initiative cut printing and
filing costs and time spent on document transfer by 50
percent; it also eliminated misplaced documents.
15. BEST ACCOUNTING/FINANCE INITIATIVE
Ducommun (NYSE: DCO) is the oldest corporation
headquartered in California and develops solutions
for aerospace, defense and industrial markets. Since
implementing Laserfiche to digitize and centralize crucial
drawings and specs, the company realized significant
storage savings. In addition, Ducommun standardized its
accounting department processes and automated accounts
payable and capital appropriation request processes
enterprise-wide.
16. BEST HUMAN RESOURCES INITIATIVE
With clients ranging from military bases to leading
manufacturing agencies, Emirates National Oil Company
(ENOC) provides the energy behind Dubai’s phenomenal
growth, driving development in the United Arab
Emirates. The company used Laserfiche to automate
the submission of its Employee Acknowledgement and
Conflict of Interest forms, which require signatures from
all 1,500 employees each year. ENOC now saves 6,000
hours of staff time annually.
17. MOST INNOVATIVE SHARED
SERVICE INITIATIVE
First Foundation implemented Laserfiche to enable
secure document sharing across 13 office locations in
three states. Since then, it has automated processes
across the enterprise, including wire transfers, and
integrated Laserfiche with core systems like Fiserv’s
Precision and Microsoft Dynamics CRM.
18. MOST TRANSFORMATIVE
EDUCATION INITIATIVE
As the fastest-growing school district in Texas, Frisco
Independent School District needed to optimize the
way it processes new student paperwork. Using
Laserfiche, Frisco handles 25% more activity with the
same level of staffing, freeing teachers from pushing
paper and giving them more time to make a difference
in students’ lives.
19. BEST CONTRACT MANAGEMENT INITIATIVE
Saudi Grains Organization (SAGO), established in
1972, plays an integral role in Saudi Arabia’s economic
development through the production, supply and
marketing of the country’s wheat, flour and feed products.
Using Laserfiche, SAGO created a central repository to
unify all 14 branches around the kingdom. The centralized
content repository enabled the organization to go
paperless, and leveraging the ability to manage, track and
audit all correspondances.
20. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
Wire and cable provider Gulf Cable & Electrical
Industries Company used Laserfiche to automate
150 business processes, unifying departments that
previously maintained their own filing processes and
records. The new processes eliminated hundreds of
thousands of paper documents annually, enabling
staff to use time more productively.
21. MOST VISIONARY LASERFICHE INITIATIVE
Heifer International, a 70-year-old global organization
with programs in over 30 countries, made technology
transformation a business imperative in its mission to end
world hunger and poverty. Laserfiche provides Heifer with a
centralized document repository, making it quick and easy for
staff to access information from disparate locations. Moving
forward, Laserfiche’s contract management capabilities
will allow Heifer to engage more rapidly with its business
partners to help impoverished families in remote areas of
developing countries.
22. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
Hunter College, the largest college in the City University
of New York system, uses Laserfiche to streamline
the administration of grants throughout the lifecycle,
enabling staff to work smarter, not harder, and in a
more expeditious matter. Most importantly, Laserfiche
has helped the organization to provide better services
to its faculty.
Hunter College
23. MOST VISIONARY LASERFICHE INITIATIVE
With more than 1,800 specialists working from 36
offices in 26 countries, Intertrust Group is one of
the world’s largest providers of trust and corporate
services. The company implemented Laserfiche as
its global standard for electronic document sharing,
saving the company from printing more than 20
million pieces of paper—the equivalent of roughly
2,000 trees—a year.
24. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
Jamco America, headquartered in Everett, WA, is a premier supplier
of Airbus and Boeing aircraft interior engineering services and
products. The company supports aircraft modifications with in-
house design engineering, manufacturing, supplier management
and complete FAA and EASE STC certification. Jamco America used
Laserfiche to update and automate mission-critical processes
such as a legally required training system and reports for stress
testing. As a result, Jamco eliminated lost documents, increased
communication and improved compliance enterprise-wide.
25. MOST INNOVATIVE CHANGE
MANAGEMENT INITIATIVE
After paying a large fine due to a court ruling that
Kentucky’s Sanitation District #1 (SD1) violated
the Open Records Act, the utility knew it needed to
implement Laserfiche to get serious about compliance.
Department-specific workflow creation and training has
been the key to SD1’s success from both an efficiency
and a compliance standpoint.
26. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
The Los Angeles County Sheriff’s Department, the largest
sheriff’s department in the country, updated its HR onboarding
processes, specifically in the area of applicant background
investigation. The department, which processes an average
of 50,000 applicants per year, streamlined applications that
previously required more than 1,000 pieces of paper per
applicant. Through this initiative, the department has saved
significantly on paper, labor and investigation time, while
improving security.
27. BEST USE OF LASERFICHE MOBILE
With eight offices across the U.S., Learning A.R.T.S. provides
in-home services for autistic children. The organization now
uses tablets and Laserfiche in place of a paper-driven payroll
process that involved up to 200 pages of information and half a
workday of daily processing. Caseworkers now electronically
update information from clients’ homes, which eliminates
lost paperwork and allows employees to spend more time on
providing high-quality services for children and their families.
28. BEST LASERFICHE INTEGRATION
Meade County RECC provides electricity to more than 29,000
homes, farms and businesses in five Kentucky counties.
Using Laserfiche Connector, a wizard-driven tool that enables
organizations to integrate other applications with Laserfiche
without programming, Meade County RECC has integrated
Laserfiche with its utility billing software and ESRI-based
geographic information system (GIS) to simplify many time-
intensive daily tasks, saving hundreds of man-hours a year.
29. BEST LASERFICHE INTEGRATION
Moss Adams Wealth Advisors LLC, with nine offices
across the West Coast and $2 billion in assets under
management, integrated Laserfiche with its customer
relationship management (CRM) system to automate
the new account opening process and facilitate
collaboration across locations.
30. BEST LASERFICHE INTEGRATION
The New York City Department of Education,
which serves 1.1 million students in more than
1,800 schools, integrated Laserfiche with a .NET-
based web application to streamline and centralize
Special Education services. As a result, it has
improved service delivery and accelerated Medicaid
reimbursement for billable services.
Best Laserfiche Integration
New York City
Department of Education
31. MOST SIGNIFICANT LASERFICHE
WORKFLOW INITIATIVE
With more than 700 employees and $374 billion in assets under
management and administration, NorthStar is a holding company for
several subsidiaries. Each company offers unique services within the
financial industry, including asset management, pooled investment
solutions, portfolio accounting, fund distribution and compliance,
and printing and marketing services. NorthStar provides accounting,
human resources, marketing, legal, IT, and sales leadership for all its
subsidiaries. NorthStar used Laserfiche forms and workflow to automate
legal requests and processes, resulting in shorter processing times and
increased communication and efficiencies among the organization.
32. MOST TRANSFORMATIVE
GOVERNMENT INITIATIVE
Olmsted County, MN, needed to transform operations
quickly to handle a dramatic increase in medical assistance
caseloads due to the passage of the Affordable Care Act
(ACA). Laserfiche enabled the county to improve case
worker productivity by 20%, eliminating the need to hire
nine additional staff members. The county projects that
using Laserfiche to facilitate business processes across the
enterprise will lead to annual savings of $10 million.
33. MOST SIGNIFICANT RESULTS FROM A
LASERFICHE UPGRADE
Orascom Construction (OC) is a leading global engineering and
construction contractor primarily focused on infrastructure,
industrial and high-end commercial projects in the Middle
East, North Africa, the United States and the Pacific Rim for
public and private clients. Orascom implemented Laserfiche
to automate the invoice payment process, enable tracking
of documents during their lifecycle and unify multiple
organizations. The initiative increased efficiency, reduced
costs and improved accuracy and accountability.
34. MOST INNOVATIVE CHANGE
MANAGEMENT INITIATIVE
The Organization of Islamic Cooperation (OIC) ,
The second largest international organization after
United Nation, uses Laserfiche to archive and process
multilingual official documents using well designed
workflow and e-forms to make document handling
precise, efficient and secure.
35. BEST CASE MANAGEMENT INITIATIVE
The Ottawa-Carleton District School Board is the largest
school board in Eastern Ontario, and serves approximately
70,000 students with over 9,000 employees spread across the
city. The school board uses Laserfiche to digitize and manage
student files, reducing paper costs and safeguarding student
privacy. Today, the board’s psychologists, social workers
and speech pathologists use Laserfiche to gain immediate
and secure access to information, enabling them to more
effectively serve students.
36. BEST CUSTOMER SERVICE INITIATIVE
PERI Formwork Scaffolding Engineering (Pty) Ltd South Africa
is a member of a leading global manufacturer and supplier
of formwork and scaffolding systems to the construction
industry. PERI South Africa deployed Laserfiche to provide
customers with web-based access to monthly statements
and invoices. This initiative has decreased the time it takes to
process invoices and improved the customer experience—all
while addressing regulatory compliance requirements.
37. BEST STUDENT SERVICES INITIATIVE
The Plano Independent School District has 72 schools
that serve approximately 55,000 students. It automated
the after-school care program processes of tracking and
confirming student attendance and late pickups with
Laserfiche, improving accuracy in legal and financial
protocol. The district currently uses 15 electronic forms
and has over seven million pages of documents in its
Laserfiche repository, the equivalent of 3,285 physical
storage boxes.
Plano Independent
School District
38. BEST USE OF LASERFICHE FORMS
Ramblers Worldwide Holidays organizes walking tours
and holidays around the world. The company implemented
Laserfiche to automate secondary sales—a process the
company estimated would be managed by a staff of five.
The process is now managed by a single employee. Using
Laserfiche Forms, Ramblers simplified the collection of data
from clients and tour leaders around the world, and enabled
internal departments to communicate important information
to sales managers, eliminating email trails and increasing
efficiency and accuracy.
39. BEST ACCOUNTING/FINANCE INITIATIVE
Headquartered in Toronto, Ricoh Canada is a subsidiary of
Ricoh Americas Corporation, a leader in the development
of office imaging equipment, production print solutions,
document management systems and IT services. Ricoh
Canada eliminated paper and manual data entry in the
expense payment process used by all of the company’s
2,200 employees, streamlining payments and reducing
the overall processing time by 66 percent.
40. BEST USE OF LASERFICHE FORMS
Registered investment advisor Semper Augustus
manages $175 million for 115 clients. The firm uses
Laserfiche Forms to simplify the distribution, approval
and retention of documents that must comply with
strict regulatory requirements. By moving to a digital
environment, the firm eliminated many administrative
tasks and experienced significant annual cost savings.
Semper Augustus Investments
41. BEST CUSTOMER SERVICE INITIATIVE
Sureway Employment and Training has been providing
innovative employment solutions for job seekers and
employers for more than 20 years. The company used
Laserfiche to streamline the processing of job seekers’
information, so recruitment consultants have more time
to liaise with job seekers and employers. Recruitment
consultants now generate a higher number of employment
opportunities while maintaining compliance with industry
regulations.
42. MOST TRANSFORMATIVE PROCESS
RE-ENGINEERING INITIATIVE
The Texas A&M University System selected Laserfiche to
enhance the ability to share documents and workflows across
the university system’s 1,000+ departments and units, and
to reduce costs by eliminating redundant hardware and
software systems. Recently, Texas A&M’s Dwight Look College
of Engineering used Laserfiche to automate the employee
onboarding process, saving more than 2,000 hours a year.
43. BEST COMPLIANCE INITIATIVE
Tocqueville Asset Management provides portfolio
management services to high net worth individuals,
institutional clients and mutual funds. The firm recently
alleviated physical storage of paperwork by automating more
than 25 business processes including employee compliance
activity reports, quarterly transaction reports and onboarding
for new clients. The increased efficiency has expedited billing
and audits, reduced errors and will enable the firm to more
quickly process new accounts.
44. BEST PUBLIC SERVICE INITIATIVE
The Town of Okotoks, AB, transferred 125,000 documents into
Laserfiche and automated all records management processes,
saving both money and time. Bylaws, agendas and meetings
are now readily available to the public with Web Access. In
2015, the town focused on developing citizen service request
forms which would help eliminate the need for citizens to
travel to the municipal center to put in the request. The town
has recognized the value of Laserfiche to its daily operations
and has identified Laserfiche as the priority project for 2016.
45. BEST HUMAN RESOURCES INITIATIVE
One of the leading cherry producers in California,
Warmerdam Packing LP, transformed its application
and hiring process with Laserfiche, shortening
application reviews from three weeks to two hours.
The time and paper saved is crucial for the family
farming business that hires 1,500 to 2,000 seasonal
workers within a short 30-day period each year.
46. BEST LASERFICHE INTEGRATION
Chin Seng Huat Auto Parts Co., Ltd., the largest
distributor of Japanese automotive spare parts in
Thailand, selected Laserfiche specifically for its ease of
integration. To date, it has integrated Laserfiche with
an enterprise resource planning (ERP) system; and an
AS400 report generating program, among others. These
integrations have increased staff productivity, cut paper
costs and improved customer service.