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How to handle difficult people

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How to handle difficult people

  1. 1. DEALING WITH DIFFICULT PEOPLE By: Laura A. Saroukhan
  2. 2. WHAT CAUSES PEOPLE TO BE ORNERY?
  3. 3. 8 TYPES OF DIFFICULT PEOPLE 1. Bulldozer:  loud and obnoxious  Delights in intimidating and getting his way.
  4. 4. HOW TO DEAL WITH THIS TYPE OF PERSON.. BULLDOZER Show no signs of weakness and stand your ground. If it is someone of authority make a formal complaint.
  5. 5. 2. SABOTEUR Undercuts colleagues by backstabbing and being sneaky, boosting his or her ego.
  6. 6. HOW TO DEAL WITH THIS TYPE OF PERSON…SABOTEUR Like Godzilla confront this individual out in the open in front of peers and ask questions. Or simply tell them to back off.
  7. 7. 3. PROCRASTINATOR • Poor Time management Skills • Unable to make decisions, uncertain • Sometimes a way of getting attention
  8. 8. HOW TO DEAL WITH THIS TYPE OF PERSON.. PROCRASTINATOR • Encourage • Positivity • Trick them by giving false deadlines.
  9. 9. 4. WHINER  Constantly complaining  Usually over worked and never happy.
  10. 10. HOW TO DEAL WITH THIS TYPE OF PERSON.. WHINER Find a way to make the individual to feel a sense of belonging in a positive way
  11. 11. 5. EXPLODER Quick Tempered Time Bomb ready to explode
  12. 12. HOW TO DEAL WITH THIS TYPE OF PERSON.. EXPLODER Raise your voice Stand your ground Or simply “We are taking a time out and we will finish talking when you can control yourself”.
  13. 13. 6. PLEASER Please call “ I want to be teachers Pet”
  14. 14. 7. GRANDSTANDER The Know- it-all
  15. 15. HOW TO DEAL WITH THIS TYPE OF PERSON.. GRANDSTANDER Tread gently and choose your words carefully or compromise.
  16. 16. 8. DOOMSAYER Always expects the worst. Or always complaining
  17. 17. HOW TO DEAL WITH THIS TYPE OF PERSON.. DOOMSAYER Stop Complaining! I cannot change you nor will I let you change me.

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