A self-directed and personalised learning experience is high on the agenda of most learning professionals. Despite new technologies, new content and new models of learning, we still struggle to engage and connect. So do L&D leaders put learners at the centre of their ‘learner-centric’ strategies? Or do we just think that we do?
16. 80%
are willing to share
what they know
with peers
18% overall need help getting started
87% 84% 76% 71% 69%
21-30 31-40 41-50 51-60 Over 60
17. 61%
of staff
are motivated by
using technologies
that allow them to
network and learn
with others
73% 64% 58% 40% 45%
21-30 31-40 41-50 51-60 Over 60
27. 97%Top Deck
agree learning
initiatives
support the
skills the
business needs
(60% on average)
“HAVE NOTHING IN YOUR HOMES THAT
YOU DO NOT KNOW TO BE USEFUL OR
BELIEVE TO BE BEAUTIFUL.”
~ WILLIAM MORRIS
36. 59%
say lack of
time is a barrier
43% evenings
and weekends
46% at point of need
28% travelling
to/from work
But we make time…
What are the other
barriers to learning?
41. 1. Listen more
Provide staff with an active voice
2. Be useful
3. Be helpful
4. Make life simple
5. Let go
5 tips for moving to a customer-centric
learning strategy
42. What are you going to do
differently as a result of
today?
@LauraOverton
@TowardsMaturity
resources@towardsmaturity.org
44. ABOUT US
Towards Maturity is a benchmarking practice that provides authoritative research
and expert consultancy services to help assess and improve the effectiveness and
consistency of L&D performance within organisations. It leverages the data
gathered from the largest learning and development benchmark in Europe.
Download our case studies to support your business case for change at:
www.towardsmaturity.org
Benchmark your learning strategy to prioritise actions and improve performance
at: www.towardsmaturity.org/benchmark
Editor's Notes
The aim of today’s session is to explore hot off the press sector insights from the latest Towards Maturity research, giving you a direct comparison to what’s happening in the Retail Sector compared to the Towards Maturity Benchmark Average.
It will enable you to:
Compare overall activity with peers in Retail sector
Compare overall activity with top performing teams across all sectors
To help you understand how you can also learn from each other internally
Throughout this session we may highlight the specific pages in your Personalised Benchmark Report to help you identify how you compare at an individual local level.
First some context.
The Towards Maturity Benchmark has focused on learning outputs for 13 years and we have distilled a number of characteristics that consistently correlate to success. The extent to which an organisation reflects those characteristics is represented by their overall Towards Maturity Index.
For the past 10 years the Towards Maturity Study has concentrated on identifying the business impact of learning innovation and has uncovered 6 workstreams of behaviour that are consistently
Definition: Benchmarking is the process of comparing key performance indicators for one organisation with the indicators of others who are considered to represent the industry standard or best practice for that field.
Since 2013 the Towards Maturity benchmark has concentrated on identifying the business impact of learning innovation and has uncovered 6 workstreams of behaviour that consistently influence results. This is tracked through the Towards Maturity Index. Those in the top 10% of the index, the Top Deck, are delivering more organisational agility and individual performance.
What are they doing differently?
We consistently find that those in the top 10%, the Top Deck are eight times as likely to be influencing culture and five times as likely to be improving productivity and responsiveness, they are also reporting fewer barriers than their peers
First some context.
For all ages
For all ages
First some context.
Today’s knowledge workers are more connected and more resourceful than ever before.
Top Deck understand that and tune into the needs of their audience = they are consumer driven
76% communities of practice (46%)
71% provide staff witth acces to job aids (29%)
69% have clear policy around BYOD (33%)
88% have a comms plan in place (39%)
84% ensure staff can access at any time (58%)
Not only do the Top Deck organsations build the skills to help them provide a 21st century learning service, they also are working with colleagues across the HR team to simplify the experience of staff.
For further information regarding how to interpret your Personalised Benchmark Report, please contact Towards Maturity: benchmark@towardsmaturity.org