In the new world of business, continual learning is essential for organisational and individual success. HR and L&D have a critical role to play. But are we ready? This session presented by Laura Overton at Learn@Work 2015 in Sydney, explored insights gained from top performing HR and L&D teams around the world to challenge and redefine the future role of people professionals and how we can step up to the opportunities ahead. View these slides to see how fresh evidence from the world's largest benchmark programme can help:
- Challenge long-held assumptions about learning and work
- Establish a new reputation for building business value
- Break down the silos between business, HR and learning
- Rule technology rather than have technology rule you
- Equip your people professionals as agents of change
Go to http://towardsmaturity.org/2015benchark for the latest figures and download Towards Maturity's Industry Benchmark Report for 2015 (available Nov 5th).
4. Who is reporting
the best
performance?
What are they
doing differently?
T O W A R D S M A T U R I T Y I N D E X
TOP
DECK
TOP LEARNING ORGANISATIONS
Faster response
to changing
business conditions
Increased productivity
on the job
TOP DECK Average 2014
20. Gaining Market Share
16% rise in customer satisfaction
9% improvement in revenueTalent
8% reduction in attrition
16% improvement in engagement
12% improvement in productivity
Delivering New Products & Services
Change new products & services 22% faster
Roll out new IT applications 24% faster
& improve efficiency!
16% Cost reduction
+22% Volume
- 23% Delivery time
What can
learning
innovation
bring to the
table?
28. 62%
of L&D professionals think
staff lack skills to
manage own learning
56%
report lack of L&D skills
to implement change
BARRIERS TO PROGRESS
29. 0%
20%
40%
60%
80%
100%
Classroom / F2F learning /
training delivery
Learning
management/strategy
Marketing and
stakeholder engagement
Instructional design
Implementing blended
learning
Supporting ongoing
workplace performance
Facilitating social and
collaborative learning
Programme evaluation
and data analytics
Live online learning
delivery
Digital content
development
Performance consulting
Skills in house - All Priority skills - Alln=477
Newskillsfor L&D teams
30. 1 in 4
don’t know
how L&D
staff build
own skills
72%of the Top Deck
provide ongoing CPD
for L&D staff (48% avg)
34. What is the
secret sauce
of the
Top Performing
teams?
T O W A R D S M A T U R I T Y I N D E X
TOP
DECK
TOP LEARNING ORGANISATIONS
Faster response
to changing
business conditions
Increased productivity
on the job
TOP DECK Average 2014
40. ABOUT US
Towards Maturity is a benchmarking practice that provides authoritative research
and expert consultancy services to help assess and improve the effectiveness and
consistency of L&D performance within organisations. It leverages the data gathered
from the largest learning and development benchmark in Europe.
Download our case studies to support your business case for change at:
www.towardsmaturity.org
Find out your own Towards Maturity Index™ to see if you are amongst the top
learning companies at: www.towardsmaturity.org/mybenchmark
Editor's Notes
The first line of our first report illustrated how the speed of change is driving learning innovation – people professionals need to continually find new ways of supporting change and delivering both business and individual performance.
Top business priorities
Definition: Benchmarking is the process of comparing key performance indicators for one organisation with the indicators of others who are considered to represent the industry standard or best practice for that field.
Since 2013 the Towards Maturity benchmark has concentrated on identifying the business impact of learning innovation and has uncovered 6 workstreams of behaviour that consistently influence results. This is tracked through the Towards Maturity Index. Those in the top 10% of the index, the Top Deck, are delivering more organisational agility and individual performance.
What are they doing differently?
In this session , we will explore 3 areas where the Top Dec have embraced change
Today’s knowledge workers are more connected and more resourceful than ever before.
Top Deck understand that and tune into the needs of their audience = they are consumer driven
At the knowledge worker level, there are few generational differences
Contrast this behaviour with the Top Deck
The Towards Maturity Model, measured by the Towards Maturity Index, has long provided an independent and freely available benchmark for effective learning practices. We’ve uncovered 6 workstreams of behaviours that consistently deliver results.
Moreover, when we consider organisations in the top 10% of the index – the Top Deck- we see 4 behaviours that consistently set them ALL apart from the rest.
The 2015 Towards Maturity Benchmark outlines that learning innovation, done well, continues to deliver results that the board will be interested in.
These are conservative numbers gathered over 3 years from a minimum of 381 participants ( some are generated from inputs of over 600 participants). Use them to help you make your business case for change.
By focusing on outcomes, Top Performing learning teams are creatively using the tools around them to support performance vs delivering courses
They are also focussed on benchmarking as a means of improving their own performance, moving away from old style benchmarks that focus on cost and input ( that lead to more cost cutting and demand for more for less.
Instead they are benchmarking against outputs and effective practices, leading to a focus on prioritising actions and new ideas that help the HR teams improve their own performance.
Our perceptions of barriers lead highlight where we need to focus our attention
Not only do the Top Deck organsations build the skills to help them provide a 21st century learning service, they also are working with colleagues across the HR team to simplify the experience of staff.
What is the secret of the Top Performing teams
The towards maturity Index is calculated from 6 workstreams of behaviour that consistently contribute to great performance – see www.towardsmaturity.org/static/towards-maturity-model/ for details
When we look at the actions of the top performing people teams in pure black and white – we see common sense but not common practice.
The secret sauce of the top performing people professionals is execution- they walk the walk vs talking the talk