The document discusses the characteristics of a new learning organization that are needed to support business success in today's changing work environment. It identifies six key characteristics of successful learning organizations: clarity of purpose, a holistic people experience, a thriving ecosystem, an agile and digitally-enabled infrastructure, continual engagement, and intelligent decision-making. It also discusses the skills and mindsets that learning and development teams need to cultivate these characteristics, such as understanding the business, design and delivery skills, and actively seeking new work experiences. The document encourages attendees to think about what they will do differently to help unlock the potential of learning and development to drive the new learning organization.

1. All content © 2017 Towards Maturity CIC Ltd. Not to be distributed or copied. @LauraOverton
@AndyLancasterUK
D4
Unlocking Your Potential to Drive
The New Learning Organisation

2. ▪ Understand the key skills and capabilities that L&D needs to support business success
▪ Define why these are a priority and how they are important to businesses
▪ Explore how top performers are cultivating these skills and capabilities in their L&D teams
Introducing the New Learning Organisation: Session aims

3. Contact lensContact lens Vending machine
Parachute Earthquake detector
What do
these
have in
common?

4. Peter Senge’s “The Fifth Discipline”
▪ Systems thinking
▪ Personal mastery
▪ Mental models
▪ Shared vision
▪ Team learning
The Learning
Organisation
Has its time
finally come?

5. 25 years on
The new world
of workers
and work
Globalisation
Uncertainty
Innovation
Motivation
Speed
Capability
Productivity
Retention
Customer loyalty
Performance

6. 25 years on
Organisations
are demanding
more
Growth in competitive markets
Transformation
Productivity
Profitability

7. Top Deck
organisations
are reporting
more:
Compared to rest sample
600 L&D leaders
Growth
Transformation
Productivity
Profitability
3x
4x
3x
3x

8. What are the
characteristics
of a successful
learning
organisation in
the new world
of work?
What characteristics are
shared by Top Deck
learning organisations?

9. Characteristics
of the
New Learning
Organisation
Holistic people
experience
Thriving
ecosystem
Agile, digital
infrastructure
Continual
engagement
Intelligent
decision-making

10. The New Learning Organisation - a shared responsibility
L&D TeamsBusiness Teams

11. Clarity of
purpose
A shared vision and an
open dialogue on how
people are valued and
need to adapt to deliver
the organisation’s
performance

12. Clarity of
purpose
The Top Deck
lead the way…
85%agree staff understand
how their work is linked to the
organisation's performance
(vs 54% rest)
97%agree business
leaders recognise that
learning is aligned with the
business plan
(vs 37% rest)

13. Holistic people
experience
A trusted brand that
keeps to its promises
and develops
innovative, commercial
and continuous
learning opportunities

14. Holistic people
experience
The Top Deck
lead the way…
74%actively encourage staff
to take on new work experiences as
an opportunity to learn
(vs 34% rest)
72%agree L&D role is
shifting from learning delivery
to supporting continuous
learning
(vs 44% rest)

15. Thriving
ecosystem
A people led system
that enables its
people, teams and
the extended
enterprise to thrive
and learn linked to
common goals

16. Thriving
ecosystem
The Top Deck
lead the way…
Managers are 5x as likely
actively support in the application
of learning in the workflow
(51% vs 10% rest)
L&D are 2x as likely to
draw on business expertise
e.g. analytics and marketing
to support learning
(60% vs 32% rest)

17. Agile, digitally
enabled
infrastructure
A virtual environment
that enables a fluid
exchange of
knowledge, ideas and
the adaptation of
competence

18. Agile, digitally
enabled
infrastructure
The Top Deck
lead the way…
4x as likely to agree staff
know how to work together to
productively connect and share
knowledge
(53% vs 13% rest)
5x as likely to actively
encourage staff to collaborate
in building knowledge
resources using online tools
(49% vs 9% rest)

19. A dynamic community
that continually builds on
business relationships
resulting in energy,
resilience and growth
Continual
engagement

20. Continual
engagement
The Top Deck
lead the way…
83%of organisations provide
a safe environment to share ideas
and work out loud
(vs 32% rest)
87%ensure there is
a communication plan in
place for all key stakeholders
(vs 37% rest)

21. Intelligent
decision-making
A robust platform
using insight and
performance
analytics to drive
organisational
performance and
customer experience

22. Intelligent
decision-making
The Top Deck
lead the way…
79%agree senior managers
help identify business metrics they
want to improve through learning
(vs 25% rest)
62%use learning
analytics to improve the
service delivered
(vs 15% rest)

23. Driving the
new learning
organisation
Unlocking the
potential of
L&D
Holistic people
experience
Thriving
ecosystem
Agile, digital
infrastructure
Continual
engagement
Intelligent
decision-making

24. Driving the
New Learning
Organisation
Unlocking the
potential of
L&D
1. What skills does L&D need to support
the New Learning organisation?
2. What mindsets need to change?
3. How do we shift L&D skills and mindsets?
Resources will be curated at
www.towardsmaturity.org/newlearningorg2017

25. Page 66 Unlocking Potential
Managing learning
Personal Understanding the business
problem
Design and delivery
(technical)
Supporting Performance
Design and delivery
Evaluating impact
Skills in place (Rest)Priority skills (All) Skills in place (Top Deck)

26. Top Deck
are led by L&D
leaders who
learn
94%
are active in seeking out
new work experiences
81%
build personal
knowledge networks

27. Driving the
New Learning
Organisation
Unlocking the
potential of
L&D
What are you going to
do differently as a
result of today?
Contacts: laura@towardsmaturity.org
a.lancaster@cipd.co.uk

28. Download the report: Driving
The New Learning Organisation
Download your free copy:
www.towardsmaturity.org/learningorg2017
• Why now?
• 6 characteristics
• How to get ready