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What is AFSO21?
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
History of CPI 1900 1915 1935 1945 1973 1983 1991  Toyoda Automatic Loom Works Sakichi Toyoda “ Error Proofing” Time and Motion F. Taylor Interchangeable Parts E. Whitney Mass Production Henry Ford “ Flow, Standardized Work, Eliminate Waste” 1970’s – Oil Crisis forces other Japanese Companies to adopt TPS/Lean 1980’s – Japan Begins Domination of Auto Industry Toyoda Motor Company Kiichiro Toyoda “ Just-In-Time” American Supermarkets “ Pull Systems” 1990’s - U.S Industry Begins TPS/Lean Transformation Machine That Changed the World “ Lean Term Coined” Toyota Production System Taiichi Ohno “ Lean Principles” Deming’s Quality Seminars “ Customer Focus”
AF Strategic Imperative for  Operations Improvements Real Need for Organic Improvement in Operations Personnel Healthcare & Support Costs Rising 31% Rise in JP8 Fuel Cost for Air Force in Past Year Increasing Fleet Age (Avg > 23 yrs) Congressional Budget Pressure Highly Dynamic GWOT Demand
AFSO21 Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A combination of process improvement methodology & tools
AFSO21 Objectives ,[object Object],[object Object],[object Object]
AFSO21 Five Desired Effects ,[object Object],[object Object],[object Object],[object Object],[object Object],AFSO21 is about combat capability –  Relentlessly Strengthening the Total Force Establish a Resilient Continuous Process Improvement (CPI) Foundation
Benefits of Continuous  Process Improvement (CPI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition of Lean
What is Lean? ,[object Object],[object Object],[object Object]
The Five Principles of Lean Specify Value Value Stream Flow Pull Perfection
Specify Value ,[object Object],[object Object],The value definition is the baseline for determining what activity is “non-value added”.
Identify the Value Stream ,[object Object],[object Object]
Flow, Push, Pull ,[object Object],[object Object],[object Object]
Flow ,[object Object],[object Object],What are some examples of batch vs. flow?
Perfection ,[object Object],[object Object],All steps are value-added….not realistically attainable, but serves as a “true north.“
A Process Time Raw Material Finished Parts Waiting Staging Transportation Inspection Set-up Machining Assembly Dip Tank
Value Added/Non-Value Added ,[object Object],[object Object],[object Object],[object Object]
What Do We Mean By Lean? LEAN is the endless pursuit of identification and elimination of waste, adapting to change, and continuous process improvement. Time Raw Material Finished Parts Waiting Staging Transportation Inspection Set-up Machining Assembly Dip Tank = Value Added Time = Non-Value Added Time (WASTE)
Traditional Results Savings or Improvement Often Focus Here
Lean Approach Savings or Improvement Remove Waste Non-Value Added Work
Instinct to Focus on Improving Value-Added Work 22
Airplane Exercise Round One Batch of Six
Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
What Are The Problems With Round One Of The Airplane Exercise?
Problems – Round One ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 3 7 2 5 4 6
Creating Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process A Process B Process C End User Flow: Batch and Queue Elapsed time: 33 seconds
Airplane Exercise Round Two Batch of Three
Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
What Differences Are Noted With Round Two From Round One Of The Airplane Exercise?
Round Two Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 7 4 6 3 2 5 1 7 2 4 6 3 5
Single Piece Flow ,[object Object],[object Object],[object Object],[object Object]
Process A Process B Process C End User Single-Piece Flow Elapsed time: 15 seconds!
Airplane Exercise Round Three Single Piece Flow
Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
What Differences Are Noted With Round Three From Round One And Two Of The Airplane Exercise?
Round Three Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 7 2 4 6 3 5
Push  systems attempt to predict demand and cover that demand with inventory. Pull  allows us to synchronize our production to our customer demand   Push vs. Pull
Push System Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pull System Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pull vs. Push ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Demonstrate Pull System
6S and Standard Work
The 6S System Sort  Safety Straighten Shine Standardize Sustain
The 6S System  (Explained) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ A place for everything –  everything in its place.”
Visual Management in Action AGE Shop Before 6S
Visual Management in Action AGE Shop After 6S
What It Looks Like On The Shop Floor LOW DIRTY GLOVES HARDHAT AREA FIRE EXSTINGUISHER SLEDGE HAMMER PRODUCTION RESULTS QUALITY RESULTS   SCHEDULE SOPs  CLEAN GLOVES 1 3 7 TODAY’S RUN WARNING HOT STEEL 6 0 0 TODAY’S GOAL STATION 3 OPERATOR
Standard Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],If you think of “standardization” as the best that you know today, but which is to be improved tomorrow - you get somewhere. But if you think of standards as  confining, then progress stops –  Henry Ford,  Today and Tomorrow
Pig Exercise
Pig Steps ,[object Object],[object Object],[object Object]
Task Description Sub-Task Instructions 1 Draw a letter M at the top left intersection. 1.1 Bottom center of M touches intersection 2 Draw letter W at bottom left intersection 2.1 Top center of W touches intersection 3 Draw letter W at bottom right intersection 3.1 Top center of W touches intersection 4 Draw arc from letter M to top right intersection 5 Draw another arc from top right intersection to bottom right W 6 Draw an arc between the two bottom Ws 7 Draw the letter O in center left box 8 Draw arc from letter M to tangent of the circle 9 Draw arc from left W to tangent of the circle 10 Draw an arc for the mouth 10.1 Half way between the W and circle 10.2 Must be a happy pig 11 Draw an arc for the eyes 11.1 Half way between the M and circle 12 Draw cursive letter e near top of arc on right 13 Draw two dots in middle of circle for pigs’ nose.
 
Task Description Sub-Task Instructions 1 Draw a letter M at the top left intersection. 1.1 Bottom center of M touches intersection 2 Draw letter W at bottom left intersection 2.1 Top center of W touches intersection 3 Draw letter W at bottom right intersection 3.1 Top center of W touches intersection 4 Draw arc from letter M to top right intersection 5 Draw another arc from top right intersection to bottom right W 6 Draw an arc between the two bottom Ws 7 Draw the letter O in center left box 8 Draw arc from letter M to tangent of the circle 9 Draw arc from left W to tangent of the circle 10 Draw an arc for the mouth 10.1 Half way between the W and circle 10.2 Must be a happy pig 11 Draw an arc for the eyes. 11.1 Half way between the M and circle 12 Draw cursive letter e near top of arc on right 13 Draw two dots in middle of circle for pigs’ nose.
Waste ,[object Object],[object Object],[object Object],IF it does not add value…IT IS WASTE!
8 Wastes D O M N T W I Defects —not meeting specified requirements Over Production —ties up more resources than necessary Motion (Excess) —poor labor efficiency because of work layout or material not in easy reach Non-Standard Work —creates delays without adding any benefit and invites more defects in the process Transportation —the unnecessary movement of material or a product adding time and consuming space Waiting —increases wait time, work in process, and delays response time to the customer Injuries —increased absenteeism, reduced mission effectiveness, and reduced morale E Excess Inventory —ties up capital and invites risk of obsolescence and damage
Lean Thinking Recap ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Solving, Process Identification And Mapping
8 Step Problem Solving Process  1. Clarify The Problem 2. Break Down The Problem/ Identify Performance Gaps 3. Set Improvement Target 4. Determine Root Causes 5. Develop Countermeasures 6. See Countermeasures Through 7. Confirm Results & Process 8.Standardize Successful Processes
What is A Process? ,[object Object]
Processes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Filling Your Car’s Gas Tank Remove Gas Cap Select Payment Option Scan Card Wait For  Approval Select Grade Remove Gas nozzle Place Nozzle in Tank Squeeze Handle Fill Tank Remove Nozzle Replace Nozzle in  Pump Close Gas Cap Get Receipt Drive Away Park At Pump Current State ,[object Object],[object Object],[object Object],Trigger Done
The Current State Remove Gas Cap Select Payment Option Scan Card Wait For  Approval Select Grade Remove Gas nozzle Place Nozzle in Tank Squeeze Handle Fill Tank Remove Nozzle Replace Nozzle in  Pump Close Gas Cap Get Receipt Drive Away Park At Pump Tasks identified as Value Added or Non Value Added - Value Added in Green - Non-Value Added in Red Current State –  VA / NVA Identified
Problem Identification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Identification (Fuel) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ideal State Map Auto Tank Fill Drive Away Park At Pump Ideal State ,[object Object],[object Object],[object Object]
The Future State Easy Pass Scan Remove Gas nozzle Place Nozzle in Tank Squeeze Handle Fill Tank Remove Nozzle Replace Nozzle in  Pump Drive Away Park At Pump Future State ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Caution – Number of steps reduced is not a good measurement
Example of an Action Plan *  Process Owner/Team Lead Responsibility to implement *  Leadership MUST support this process Description Type OPR ECD Comments Acquire gas cap with pass thru Do It Fred Flintstone 10 Mar Must fit Fred’s car Establish Easy Pass Account Do it Wilma Flintstone 10 Mar Ensure you include the typical grade of gas used by Fred
What Does an Event Look Like?
EC-130J Isochronal Inspection
What is an event ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps to Get There ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Charter
AF and ANG Successes
AF Energy Use  Case for Action Source: DESC FY06 Cost Data, AFTOC, Fuels Enterprise System & Defense Utility Reporting System, and VEMSO fuel reporting system Aviation Mobility Into-Plane Trainer Bomber Facility Fighter Gnd Trans “ Other” 16% 6% 3% 2% 42% 22% 3% 6% Aviation Fuel Use is 81% of total AF Annual Consumption All must-pay bills!
 
Initiatives Related: fuel accountability
Turning off your monitor at the end of the day and setting your monitor sleep mode to 10 minutes saves the ANG $1.5M in annual energy costs!? Source: Air Force Communications Agency IT Energy Conservation Analysis, April 2007 Did you know…
KC-135 Weight Reduction Event - Hawaii ANG ,[object Object],[object Object],[object Object]
Weight by Criticality MC- 1547.5 lbs MC MOD 1301 lbs NMC 2339.5 lbs MC 181.5 lbs Mission Critical   Mission Critical - Less   Mission Critical Modified   Non-Mission Critical   NMC = 2339.5 lbs 1= MC  181.50 2= MC- 1547.50 3= MC MOD 1301.00 4= NMC 2339.50 5369.50 lbs
ANG CPI Event Results  Unit/State System Date/Type Frequency Results (Savings) Projected Savings/Yr ANGRC Awards Jan 2007 / RIE Annually 114 Days ~354 Days per year 128 th  ARW (WIANG) KC-135R ISO / Fuel Cell Feb 2008 / ISO 15 months 232 Hrs/ISO ~203 Days per year 128 th  ARW (WIANG) PHA Mar 2008 / RIE Annually / person ~1.75 hours / physical ~122 Days per year 105 th  AW (NYANG) C5A A/C tow Mar 2008 / RIE Per occurrence 42 Mins / Occurrence ~ 323 Man Hrs/ ISO/Yr 144 FW (CAANG)  ATSO Jun 2008 / RIE Per Exercise / Inspection 42% reduction / occurrence Standardized process OHJFHQ HRO – Vacancy Process Jun 2008 RIE As required 20 Day / occurrence ~90 Days per year 171 st  ARW (PAANG) Flying Hour Execution July 2008 RIE Weekly 41 Hours  ~ 267 Man Hrs / year 173 rd  FW ORANG CE – Work Order Process Oct 2008 / Problem Solving 380 / year 96% / 28 Days per work order ~ 10640 days / year 193 rd  SOW (PAANG) EC-130J Aircraft Generation Jan 2009 / Problem Solving Per Exercise / Inspection 14.3 % reduction Standardized Process 193 rd  SOW (PAANG) Special Ops Wing A/C Scheduling Feb 2009 / Problem Solving Quarterly 1  Increased  AC Avail/ 2 Man Yr  Reabsorbed 52 days AC Availability 156  Man Hr  Reabsorbed
“ Man o' man, hooray! … Great to hear this news of both success-in-processes and especially unit enthusiasm to make it happen. That's the way to culture/paradigm change and giving momentum to the process. Good on the 128th!”  Col Rich Howard NGB/A4 "Thank you and your team …. I was not exactly into doing this project at first, having been scarred by the TQM thing in the past, but quickly learned that AFSO21 does not compare. I have since determined that there are several issues within Vehicle Management that we need to tackle and will do so in the future.”  CMSgt Charles Breitzman 128 th  ARW “ Thanks for all your efforts to helping us become a  much better running unit. Things are really beginning  to move. We are down to around 75-80 backlogged  work orders. Things are really looking up.” TSgt Carson Williams, 128 th  ARW/CES Quotes From Customers
Quotes From Customers “… people in the Guard need to know that AFSO 21 works !”  Col Charlie Daughterly 179 th  AW/MXG “ I just couldn’t see taking 20-plus people and pulling them out of their shops and putting them in a room for a week to study the process…But, once we were in the room and the details were being worked, it quickly became apparent that this was a great opportunity to save valuable time. We actually earned back our up-front time investment after our first new ISO.”  CMSgt Mike Stichler, 179 th  AW/MX “ We took 268 processes and cut it down to 48…And the beauty is that the quality is better than it was before. Most importantly, though, the process belongs to the people – it’s their process and they have provided 100 percent buy-in.”  SMSgt Mike Vasko 179 th  AW/MX
Quotes From Customers “ The facilitators were outstanding! I can't give enough praise to them. Dom really put some time into this to make sure we had the best result possible. He was fully engaged prior to, during, and after the event. We knew we had a problem, but didn't know how to fix it. Dom and Bruce gave that knowledge to us. I couldn't be happier with the service we were provided.”  Lt Col Todd Swass 157 th  MXG “ Linda, Things here in the Inspection world are going great. The inspection flow is quite the  thing to see, we are working on our third A/C and it's going pretty smooth, we've had hiccups  along the way but have found ways to still make the process work”.  MSgt. Norio M. Colipano 142 MXS Inspection Section Supervisor
National Guard CPI
Why AFSO21? ,[object Object],[object Object]
Progression of NG CPI ,[object Object],[object Object],[object Object],[object Object]
National Guard CPI Program ,[object Object],[object Object]
NGB CPI Program Time Line Contractor Support to FY 11 Staff Training States and Projects Identified Projects in motion Measure Performance TAG and Field Leadership
Strategic Alignment & Deployment
Mission The Air National Guard AFSO21 Office provides training, mentoring, problem solving, communication and effectiveness validation in order to change the culture to accomplish the ANG mission. Vision By December 31, 2009, have the process and measurement system in place that communicates the AFSO initiatives’ effectiveness Air National Guard AFSO21 Office – NGB/CCO
ANG AFSO 21 Hi-Level Process Candidates Problem  Solve Identify  Candidates Train  Candidates Certify Candidates Feedback Results Contact Field Unit Analyze Process Validate Results Report Target #1 Communication Readiness Cross tell Culture Change Air National Guard AFSO 21 Office Strategic Alignment Educate, Motivate, and Consult
Strengths Weaknesses Threats Opportunities SWOT Profile ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic Alignment &Deployment (SA&D) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ANG AFSO 21 Target #1 Charter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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ANG_AFSO21_Awareness_Training_(DULUTH)

  • 2.
  • 3. History of CPI 1900 1915 1935 1945 1973 1983 1991 Toyoda Automatic Loom Works Sakichi Toyoda “ Error Proofing” Time and Motion F. Taylor Interchangeable Parts E. Whitney Mass Production Henry Ford “ Flow, Standardized Work, Eliminate Waste” 1970’s – Oil Crisis forces other Japanese Companies to adopt TPS/Lean 1980’s – Japan Begins Domination of Auto Industry Toyoda Motor Company Kiichiro Toyoda “ Just-In-Time” American Supermarkets “ Pull Systems” 1990’s - U.S Industry Begins TPS/Lean Transformation Machine That Changed the World “ Lean Term Coined” Toyota Production System Taiichi Ohno “ Lean Principles” Deming’s Quality Seminars “ Customer Focus”
  • 4. AF Strategic Imperative for Operations Improvements Real Need for Organic Improvement in Operations Personnel Healthcare & Support Costs Rising 31% Rise in JP8 Fuel Cost for Air Force in Past Year Increasing Fleet Age (Avg > 23 yrs) Congressional Budget Pressure Highly Dynamic GWOT Demand
  • 5.
  • 6.
  • 7.
  • 8.
  • 10.
  • 11. The Five Principles of Lean Specify Value Value Stream Flow Pull Perfection
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. A Process Time Raw Material Finished Parts Waiting Staging Transportation Inspection Set-up Machining Assembly Dip Tank
  • 18.
  • 19. What Do We Mean By Lean? LEAN is the endless pursuit of identification and elimination of waste, adapting to change, and continuous process improvement. Time Raw Material Finished Parts Waiting Staging Transportation Inspection Set-up Machining Assembly Dip Tank = Value Added Time = Non-Value Added Time (WASTE)
  • 20. Traditional Results Savings or Improvement Often Focus Here
  • 21. Lean Approach Savings or Improvement Remove Waste Non-Value Added Work
  • 22. Instinct to Focus on Improving Value-Added Work 22
  • 23. Airplane Exercise Round One Batch of Six
  • 24. Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
  • 25. What Are The Problems With Round One Of The Airplane Exercise?
  • 26.
  • 27.
  • 28. Process A Process B Process C End User Flow: Batch and Queue Elapsed time: 33 seconds
  • 29. Airplane Exercise Round Two Batch of Three
  • 30. Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
  • 31. What Differences Are Noted With Round Two From Round One Of The Airplane Exercise?
  • 32.
  • 33.
  • 34. Process A Process B Process C End User Single-Piece Flow Elapsed time: 15 seconds!
  • 35. Airplane Exercise Round Three Single Piece Flow
  • 36. Flow, Push and Pull Airplane Exercise Batch Size # People Output WIP Cycle Time Quality
  • 37. What Differences Are Noted With Round Three From Round One And Two Of The Airplane Exercise?
  • 38.
  • 39. Push systems attempt to predict demand and cover that demand with inventory. Pull allows us to synchronize our production to our customer demand Push vs. Pull
  • 40.
  • 41.
  • 42.
  • 45. The 6S System Sort Safety Straighten Shine Standardize Sustain
  • 46.
  • 47. “ A place for everything – everything in its place.”
  • 48. Visual Management in Action AGE Shop Before 6S
  • 49. Visual Management in Action AGE Shop After 6S
  • 50. What It Looks Like On The Shop Floor LOW DIRTY GLOVES HARDHAT AREA FIRE EXSTINGUISHER SLEDGE HAMMER PRODUCTION RESULTS QUALITY RESULTS SCHEDULE SOPs CLEAN GLOVES 1 3 7 TODAY’S RUN WARNING HOT STEEL 6 0 0 TODAY’S GOAL STATION 3 OPERATOR
  • 51.
  • 53.
  • 54. Task Description Sub-Task Instructions 1 Draw a letter M at the top left intersection. 1.1 Bottom center of M touches intersection 2 Draw letter W at bottom left intersection 2.1 Top center of W touches intersection 3 Draw letter W at bottom right intersection 3.1 Top center of W touches intersection 4 Draw arc from letter M to top right intersection 5 Draw another arc from top right intersection to bottom right W 6 Draw an arc between the two bottom Ws 7 Draw the letter O in center left box 8 Draw arc from letter M to tangent of the circle 9 Draw arc from left W to tangent of the circle 10 Draw an arc for the mouth 10.1 Half way between the W and circle 10.2 Must be a happy pig 11 Draw an arc for the eyes 11.1 Half way between the M and circle 12 Draw cursive letter e near top of arc on right 13 Draw two dots in middle of circle for pigs’ nose.
  • 55.  
  • 56. Task Description Sub-Task Instructions 1 Draw a letter M at the top left intersection. 1.1 Bottom center of M touches intersection 2 Draw letter W at bottom left intersection 2.1 Top center of W touches intersection 3 Draw letter W at bottom right intersection 3.1 Top center of W touches intersection 4 Draw arc from letter M to top right intersection 5 Draw another arc from top right intersection to bottom right W 6 Draw an arc between the two bottom Ws 7 Draw the letter O in center left box 8 Draw arc from letter M to tangent of the circle 9 Draw arc from left W to tangent of the circle 10 Draw an arc for the mouth 10.1 Half way between the W and circle 10.2 Must be a happy pig 11 Draw an arc for the eyes. 11.1 Half way between the M and circle 12 Draw cursive letter e near top of arc on right 13 Draw two dots in middle of circle for pigs’ nose.
  • 57.
  • 58. 8 Wastes D O M N T W I Defects —not meeting specified requirements Over Production —ties up more resources than necessary Motion (Excess) —poor labor efficiency because of work layout or material not in easy reach Non-Standard Work —creates delays without adding any benefit and invites more defects in the process Transportation —the unnecessary movement of material or a product adding time and consuming space Waiting —increases wait time, work in process, and delays response time to the customer Injuries —increased absenteeism, reduced mission effectiveness, and reduced morale E Excess Inventory —ties up capital and invites risk of obsolescence and damage
  • 59.
  • 60. Problem Solving, Process Identification And Mapping
  • 61. 8 Step Problem Solving Process 1. Clarify The Problem 2. Break Down The Problem/ Identify Performance Gaps 3. Set Improvement Target 4. Determine Root Causes 5. Develop Countermeasures 6. See Countermeasures Through 7. Confirm Results & Process 8.Standardize Successful Processes
  • 62.
  • 63.
  • 64.
  • 65. The Current State Remove Gas Cap Select Payment Option Scan Card Wait For Approval Select Grade Remove Gas nozzle Place Nozzle in Tank Squeeze Handle Fill Tank Remove Nozzle Replace Nozzle in Pump Close Gas Cap Get Receipt Drive Away Park At Pump Tasks identified as Value Added or Non Value Added - Value Added in Green - Non-Value Added in Red Current State – VA / NVA Identified
  • 66.
  • 67.
  • 68.
  • 69.
  • 70. Example of an Action Plan * Process Owner/Team Lead Responsibility to implement * Leadership MUST support this process Description Type OPR ECD Comments Acquire gas cap with pass thru Do It Fred Flintstone 10 Mar Must fit Fred’s car Establish Easy Pass Account Do it Wilma Flintstone 10 Mar Ensure you include the typical grade of gas used by Fred
  • 71. What Does an Event Look Like?
  • 73.
  • 74.
  • 76. AF and ANG Successes
  • 77. AF Energy Use Case for Action Source: DESC FY06 Cost Data, AFTOC, Fuels Enterprise System & Defense Utility Reporting System, and VEMSO fuel reporting system Aviation Mobility Into-Plane Trainer Bomber Facility Fighter Gnd Trans “ Other” 16% 6% 3% 2% 42% 22% 3% 6% Aviation Fuel Use is 81% of total AF Annual Consumption All must-pay bills!
  • 78.  
  • 79. Initiatives Related: fuel accountability
  • 80. Turning off your monitor at the end of the day and setting your monitor sleep mode to 10 minutes saves the ANG $1.5M in annual energy costs!? Source: Air Force Communications Agency IT Energy Conservation Analysis, April 2007 Did you know…
  • 81.
  • 82. Weight by Criticality MC- 1547.5 lbs MC MOD 1301 lbs NMC 2339.5 lbs MC 181.5 lbs Mission Critical Mission Critical - Less Mission Critical Modified Non-Mission Critical NMC = 2339.5 lbs 1= MC 181.50 2= MC- 1547.50 3= MC MOD 1301.00 4= NMC 2339.50 5369.50 lbs
  • 83. ANG CPI Event Results Unit/State System Date/Type Frequency Results (Savings) Projected Savings/Yr ANGRC Awards Jan 2007 / RIE Annually 114 Days ~354 Days per year 128 th ARW (WIANG) KC-135R ISO / Fuel Cell Feb 2008 / ISO 15 months 232 Hrs/ISO ~203 Days per year 128 th ARW (WIANG) PHA Mar 2008 / RIE Annually / person ~1.75 hours / physical ~122 Days per year 105 th AW (NYANG) C5A A/C tow Mar 2008 / RIE Per occurrence 42 Mins / Occurrence ~ 323 Man Hrs/ ISO/Yr 144 FW (CAANG) ATSO Jun 2008 / RIE Per Exercise / Inspection 42% reduction / occurrence Standardized process OHJFHQ HRO – Vacancy Process Jun 2008 RIE As required 20 Day / occurrence ~90 Days per year 171 st ARW (PAANG) Flying Hour Execution July 2008 RIE Weekly 41 Hours ~ 267 Man Hrs / year 173 rd FW ORANG CE – Work Order Process Oct 2008 / Problem Solving 380 / year 96% / 28 Days per work order ~ 10640 days / year 193 rd SOW (PAANG) EC-130J Aircraft Generation Jan 2009 / Problem Solving Per Exercise / Inspection 14.3 % reduction Standardized Process 193 rd SOW (PAANG) Special Ops Wing A/C Scheduling Feb 2009 / Problem Solving Quarterly 1 Increased AC Avail/ 2 Man Yr Reabsorbed 52 days AC Availability 156 Man Hr Reabsorbed
  • 84. “ Man o' man, hooray! … Great to hear this news of both success-in-processes and especially unit enthusiasm to make it happen. That's the way to culture/paradigm change and giving momentum to the process. Good on the 128th!” Col Rich Howard NGB/A4 "Thank you and your team …. I was not exactly into doing this project at first, having been scarred by the TQM thing in the past, but quickly learned that AFSO21 does not compare. I have since determined that there are several issues within Vehicle Management that we need to tackle and will do so in the future.” CMSgt Charles Breitzman 128 th ARW “ Thanks for all your efforts to helping us become a much better running unit. Things are really beginning to move. We are down to around 75-80 backlogged work orders. Things are really looking up.” TSgt Carson Williams, 128 th ARW/CES Quotes From Customers
  • 85. Quotes From Customers “… people in the Guard need to know that AFSO 21 works !” Col Charlie Daughterly 179 th AW/MXG “ I just couldn’t see taking 20-plus people and pulling them out of their shops and putting them in a room for a week to study the process…But, once we were in the room and the details were being worked, it quickly became apparent that this was a great opportunity to save valuable time. We actually earned back our up-front time investment after our first new ISO.” CMSgt Mike Stichler, 179 th AW/MX “ We took 268 processes and cut it down to 48…And the beauty is that the quality is better than it was before. Most importantly, though, the process belongs to the people – it’s their process and they have provided 100 percent buy-in.” SMSgt Mike Vasko 179 th AW/MX
  • 86. Quotes From Customers “ The facilitators were outstanding! I can't give enough praise to them. Dom really put some time into this to make sure we had the best result possible. He was fully engaged prior to, during, and after the event. We knew we had a problem, but didn't know how to fix it. Dom and Bruce gave that knowledge to us. I couldn't be happier with the service we were provided.” Lt Col Todd Swass 157 th MXG “ Linda, Things here in the Inspection world are going great. The inspection flow is quite the thing to see, we are working on our third A/C and it's going pretty smooth, we've had hiccups along the way but have found ways to still make the process work”. MSgt. Norio M. Colipano 142 MXS Inspection Section Supervisor
  • 88.
  • 89.
  • 90.
  • 91. NGB CPI Program Time Line Contractor Support to FY 11 Staff Training States and Projects Identified Projects in motion Measure Performance TAG and Field Leadership
  • 92. Strategic Alignment & Deployment
  • 93. Mission The Air National Guard AFSO21 Office provides training, mentoring, problem solving, communication and effectiveness validation in order to change the culture to accomplish the ANG mission. Vision By December 31, 2009, have the process and measurement system in place that communicates the AFSO initiatives’ effectiveness Air National Guard AFSO21 Office – NGB/CCO
  • 94. ANG AFSO 21 Hi-Level Process Candidates Problem Solve Identify Candidates Train Candidates Certify Candidates Feedback Results Contact Field Unit Analyze Process Validate Results Report Target #1 Communication Readiness Cross tell Culture Change Air National Guard AFSO 21 Office Strategic Alignment Educate, Motivate, and Consult
  • 95.
  • 96.
  • 97.

Editor's Notes

  1. >Process improvement is fundamental to success. >Lean is the outgrowth of decades of work and Learning. >Lean is not a quick-fix flash-in-the-pan program. Frederick Taylor – Scientific Management 100 years of Luminaries: Fredrick Taylor- Time and Motion (Standard Work Elements) Eli Whitney- Interchangeable (Standard) Parts Henry Ford – Mass Production System Alfred Sloan – Voice of the Customer W. Edwards Deming – Total Quality Control Taiichi Ohno – Toyota Production System
  2. The term “AFSO21” came about in Dec 05 when the SECAF and CSAF held the “Lean Across the AF Summit” with MAJCOM CVs. Lean had been happening in the Logistics world for the past several years, but the concepts were not being used universally. Two factors went into the decision to create the term “AFSO21.” First, leadership wanted to term that would take the concepts out of the logistics world and imply applicability across all functions (lean had come to be associated with logistics). Second, it serves as an umbrella term for other methods called for in the DoD Continuous Process Improvement Guide. Lean Principals make up a majority of AFSO21 (officially 80%). The AF has used numerous other methods (tools) to improve effectiveness and efficiencies. Examples include: TQM (has a negative effective due to its focus on small battles, single effects achieved by our great Airmen without an overarching strategic vision), 6-Sigma, etc. AFSO21 provides an umbrella of strategic vision based on Core Processes to bring together all the improvement techniques. There are 3 other methods under AFSO21 that make up the other 20%, but we’re not going to focus on those today.
  3. The focus of this slide is to bring forward the fact that all AF personnel (military and civilian) have a critical role into continuously evaluating processes and look for ways to eliminate waste (those things that don’t add value to the mission or process).
  4. What if? We could do the following: Reduce leadtimes within HQ processes Use less floor space to perform work Improve quality in all we do in core, enabling, and governing processes Increase productivity to allow workers to be more effective and efficient on a daily basis.
  5. Discuss the fact that it is also a mindset . This is key. If only thought of as a tool bag to be used under the same underlying business rules we’ve been using for the past decade, any improvements made will simply reverse themselves within a very short period of time. AFSO21 requires a change in the way we look at and measure/manage work The primary focus is the reduction of waste. Easy example: if you order a take home pizza there are some things that are of value in the process. A customer is willing to pay for the ingredients and the delivery – things of value to the customer. In the process of making your pizza other factors come into play. Example: they take other orders and must wait to make your pizza or all delivery cars must be washed and cleaned daily prior to delivery, etc…the waiting time to make your is of no value to you and we call that waste. If we eliminate the steps in a process that are of no value to the customer or that the customer is willing to pay for then we would have a more satisfied customer. As you teach this block, think about things in your everyday life that cause you to wait…are you willing to pay for those things…if not, it is waste and slows down the process. Think about the number of times an OPR/EPR is sent back-n-forth for corrections or checks…if you streamlined the process you would spend less time on it. Eliminating waste is the fundamental target of Lean Principles. Last example: a crew chief must push his/her tool box from hanger to aircraft or to another aircraft. The time required is waste…not only in time but physical demands on our Airmen. Lean Principles will show you how to look for waste and eliminate it thus improving the efficiency and effectiveness.
  6. Specify value : recognize customer’s concept of value in terms of specific products and services Identify the value stream : map out all the linked actions, necessary for transforming inputs to outputs Make value flow continuously: identify and eliminate waste; make remaining value-creating steps “flow” Let customers pull value: replace only material that is used or requested Pursue perfection : maintain continuous process of improvement… striving for ultimate perfection (totally eliminate waste)
  7. Always look at the process from the customer’s perspective: What does the customer want from this process? Only the customer is able to define what they consider valuable in your product or service. Both the internal customer at the next steps in the process and the final, external customer You need to be able to recognize who the customer is. (internal/external). Some non-value added steps are necessary; the point is to minimize the time spent on non-value-added operations In the exercise, did we have any steps not specified by the customer? What type of non-value-added activities did you notice?
  8. In most organizations, management is organized by process or function. In other words, managers own steps in the process and nobody is responsible for answering to the customer. Since we’re in AETC, let’s look at pipeline training, for example. BMTS – 6 or 8 weeks “ Casual status” 1 st Tech school – 6 to 52 weeks “ Casual status” 2 nd Tech School – x number of weeks Is there waste in this process? What are the metrics that we track? # dropouts # recycles “ On time graduations” Once students leave us, we are finished with them. We can’t see the waste b/c we only see one portion of the value stream Value Stream Mapping/Analysis is our first step in the improvement process It creates a picture of the entire value stream from the customer’s perspective Allows us to see pockets of waste. The next step is to zero in on each pocket, one at a time
  9. Performing one process activity on each piece in a group or batch (of 5, 10, 20, etc) BEFORE sending it to the next step. Each piece waits in a queue while a batch is processed. A good example is the tech training that we just discussed; Local metrics that don’t measure how long it takes, but only “on-time/late,” encourage batch and queue. Packages sit around waiting for weeks, NOT FLOWING In Lean Thinking , the authors theorize that humans tend to think naturally in terms of batch and queue, so single-piece flow (the ultimate goal of lean) fells wrong to us. I sometimes use the example of the daughter being asked to tell how she would process the newsletter..she went straight for the batch and queue method. How was the flow during our exercise? Was that batch & queue or steady flow? After you wrote letters on the first sheet, what was it doing as you proceeded to the next sheet? NOT FLOWING. How effective was it? Was our method specified by the customer? Would the customer know or care if we did things differently internally? To illustrate the point here, I tell stories about grocery shopping in England vs the US. In England, they have very tiny houses with little storage space and little tiny refrigerators. They go to the grocery store about every day, and shop for small batches. They use up most of what they buy, and go again tomorrow. In the US, we go about once per week, and buy huge batches of groceries, that we have plenty of room to store. But then we (at least I do) sometimes have to throw out the fuzzy yogurt, green cheese, moldy bread; or find spices in the cabinet from 1975, etc. Someone may point out that they make more trips. This is a good time to point out that lean solutions USUALLY involve trading one waste for another. They KEY is the overall cost at the end of the day. It costs the British much less to go to the store every day because they don’t have to pay for the larger houses, and the spoilage. This example is not to suggest we should buy smaller houses, or that they are better than we are. It’s just a different culture, and I use it to illustrate the example of batch and queue vs small batch flow. In the AF, we have an excellent example of batch and queue in the pilot training pipeline. They are brought into SUPT in batches, and not allowed to progress at their own rate. Instead they must progress as a class (batch) so that they may graduate on the same day. Classic batch and queue.
  10. When you’re deciding what processes need to be “leaned,” it can be helpful to ask if the process yields results close to the above. If anyone mentions benchmarking, note that the book says it’s a waste of time and effort because your goals for your process should be perfection. Point out that the concepts we just mentioned must be applied carefully. There is a risk factor involved that must be paid attention to. You can’t change your old process until you get rid of the need for it. Example, many companies will look at Toyota and say, “aha, they have pull systems, and keep very low inventory on a just-in-time basis. That’s what lean is.” So they lower their inventory levels, and find themselves quickly out of business, saying “this lean stuff sucks!” They got rid of inventory before they got rid of the need for it! They didn’t have reliable systems in place to meet demand. They had a lot of waste still in their processes. You must stabilize process and get rid of the big waste before you can start to explore single-piece flow, or pull systems with low amounts of WIP. You must tie processes together into inter-dependent systems, measuring and managing as a system, before you can apply some of these concepts. Also, it is key to understand that lean is NOT about cutting capacity!!!! People sometimes hear how lean has allowed them to reduce head-count and inventory levels, and conclude that it was just a cut-drill. This is not so! Lean is about matching capacity to demand (enough to do the mission) at the lowest cost. You don’t ever cut capacity to below demand!! Make transition from core concepts to waste categories. Significant gains continue to be made by running events four and five times on the same process.
  11. Value Added Time is only a very small percentage of the lead time. Traditional cost savings methods focused on only Value Added Items LEAN THINKING FOCUSES ON NON-VALUE ADDING ITEMS THE PROCESSES OF VALUE ARE GOOD. IF IT IS NOT BROKE DON’T FIX IT. FIX WHAT IS BROKE THE NON-VALUE STEPS (WASTE). “ In Lean we’ll be dividing up all processes (the way we do work) into basically two categories, value-added and non-valued added (waste). In this slide they use “wait time” as pure waste . But it isn’t the only category. Humorous, but important point…you’ve now shown slides that say lean’s goal is to reduce waste. Now you can ask them (tongue in cheek), “so what is the goal of lean?” Then ask, “what was the goal of TQM?” People will be thinking about it anyway. You might as well get it out on the table. You’ll get answers like “continuous improvement” (but that’s the goal of EVERY industry method), empowerment, putting slides on the wall, getting rid of regs, having off-sites to develop mission statements and vision statements, etc. The key is that it was all over the map! We didn’t really know what the key focus was, but we knew we wanted a bucket-full. Lean has a laser-beam focus…reduce/eliminate waste (NVA)! That’s it. You must acknowledge that lean was a part of the TQM effort, along with a dozen or more other efforts. But this time we are moving carefully, hiring professional facilitators (which we didn’t do in the TQM days to any significant degree), providing a select few people the training AND guidance to facilitate AFSO21 events (they have to go through a week-long course, and participate on 3 events before being allowed to facilitate one solo). So there are several key differences in the way AFSO21 is being rolled out. You can give BRIEF examples here (towing aircraft is necessary waste, etc). Highlight the fact that some waste still exists after Leaning. Some waste is necessary or just can’t be eliminated right now (constraint). Just about impossible to eliminate all waste. For laughs, I usually say, “lets take an example everyone is familiar with…EPRs/OPR, which as everyone knows, only takes 7 days right? Ha ha…we can live in fantasy land for a minute.” I point out that the only value-added work for those is the raters piece, the rater’s rater’s piece, and the reviewer’s piece. All other processing (reviews, in-box time, transit back and forth, etc.) is NVA. The lean method is NOT to focus on the VA pieces…the red…which frequently stay the same in the before and after picture. The key is to focus solely on the NVA. This is really important when improving, say, an aircraft maintenance process. Folks start out worrying that we are trying to make them turn wrenches faster, or do inspections faster when we try to reduce lead time on the process (say taking a 26 day phase down to a 19 day phase). But we then show them it is not about working faster at all! Its about removing NVA obstacles like moving a stand, searching for a stand, or TO, waiting for one job to be done before starting another, not ever knowing where the wash is going to occur, etc. We’ll see in our ABC exercise that lean reduces lead time WITHOUT reducing cycle times. Note: this is not to say that some cycle times don’t also have waste in them. When they do, that gets targeted for reduction as well.
  12. Batching is not always bad! The answer to the question of when to apply the concepts is…it depends on your need If batching speeds things up, and doesn’t cause waiting, or excess cost, then don’t switch just because “lean says batching is bad.” But if throughput velocity is important, batching will slow thing down Inventory may not need to be reduced if it isn’t costing you to store it (managing it, floor-space, etc.), shelf-life isn’t an issue, etc.
  13. Note: cycle is continuous, inter-related, these are the 6 “S’s” Sort : Eliminate all excess materials in the work area. Straighten : Everything is positioned in a specific, consistent, and organized manner. Shine (“sweep” or “scrub” sometimes used): Everything is clean, allowing undesirable changes to be immediately visible. Standardize : Keeping the area organized, orderly, and clean, making standards visual and obvious. Sustain : Education and communication to ensure that everyone continues to follow the 6S standards. Safety: Reduced safety hazards due to first 5 S’s.
  14. Ideally, each standard operation is based on an efficient production layout which accommodates multi-function operators. You can’t improve something until it has some measure of stability and predictability. The main differences between AF standard work (regs, TOs, etc.) and those of a lean organization are that current AF guidance tends to be primarily “Functional / Stove Pipe” focused and top-down directed. Whereas a lean organization uses workers who are involved in cross-functional process to assist in determining the standards (best known way), and that they change frequently! In the AF, it is difficult and cumbersome to get a standard changed, and then it remains the standard until someone decides otherwise. There is no continuous and deliberate (formal) drive for improving standards. At Toyota they say, “if standard work isn’t constantly changing, something is wrong.” This is not to say that adherence to the current standard is not strict…it is VERY strict. This only means to say that processes must be in place to constantly look for a way to improve upon the old standard.
  15. Expect some pretty wild looking pigs.
  16. Instructor should note that task 10 and 11 are the same. Task 11 should refer to the pigs eyes vice a second mouth. See how many students catch this error. The SOP for step 3 has been revised.
  17. Basically just highlight that waste is very simple and specific in Lean , not the “trash” connotation that people normally give it. Go back to the value and non-value added definition. If it doesn’t move the job along toward completion, it stops flow, and is NVA (waste). Remember, waste in lean can still be valuable to someone, but is considered NVA when compared to the specific value definition.
  18. Fix defects through mistake-proofing or error-proofing, NOT through inspections or regulations
  19. The Air Force is the #1 user of carbon fuels in the entire federal government This shows how its use of fuels is broken down among facilities, ground transportation and aviation Aviation accounts for 81% of the AF total consumption Energy bills are a must-pay meaning as these costs go up we need to take the money from somewhere else
  20. To address this strategy the Air Force and the ANG are taking huge strides to meet the challenges. This links energy conservation initiatives or actions for consideration with the AF strategy.
  21. - This event is one of 15 initiatives identified by the Strategic Fuels team in Dec 06. This initiative has the potential of yielding $6.8M/year in savings (based on avg of 1000lbs removed on all MAF aircraft); all 15 initiatives have the potential to yield $750M/year in savings. - This KC-135 event was the initial weight reduction (Six-S, RIE) event for Mobility Aircraft. A3/5 CASCO has successfully identified 100s to 1000s of lbs of excess weight on each MWS (C-5, C-17, C-130, KC-10, KC-135), through a three phased approach including standardization policy update. Exceeded original goal of 100lbs per acft, determined need for updated fuel savings formula, business case analyses, and way-ahead. - The teams removed all items within the aircraft fuselage including life support items, seats (except for the cockpit), floor mats, tool boxes, squadron fabricated baggage containers, maintenance T.O.s, tie down chains, baggage bins, unused navigation equipment, etc. All items were inventoried/weighed - Total weight identified/documented was 5369.50 lbs: Msn Critical=181.50 lbs; Msn Critical but less quantity=1547.50 lbs; Msn Critical but modified=1301.00 lbs; Non Msn Critical=2339.50 lbs The individual weight reduction events led to a culminating event – the Weight Reduction Summit The Weight Reduction Summit’s goal was to standardize configurations dependent on mission type and implement a phased approach to remove excess weight across the MAF (AD, AFRC and ANG) without adversely affecting combat capability, training and safety. 10 WR events (HI ANG – KC-135, Fairchild – KC-135, Stewart ANG – C-5, Jackson ANG – C-17, Dover – C-5, McGuire – KC-10, Travis – C-17, KC-10, Little Rock – C-130E and C-130H3), included local experts plus HQ Stan Eval reps analyzing findings & making recommendations The WR summit discussed and validated recommendations on each MWS based on event inventories - Can remove “100s of pounds” of equipment depending on mission type (training, contingency, DV, etc); many cases of 1000lbs or more can be removed thru depot/modification Weight saving recommendations/results will be incorporated in three phases Phase I = 30 days (remove non mission critical weight, policy updates) Phase II = 180 days (less quantity of non essential items - no msn/safety degradation) Phase III = 180+ days (depot level changes, future modifications, IT solutions)
  22. All items were inventoried and weighed - Total weight documented was just over 5000 lbs ( 5369.50 lbs) of which a meaningful portion was deemed non-mission critical (2339 lbs) and may be removed from the aircraft. Msn Critical=181.50 lbs; Msn Critical but less=1547.50 lbs; Msn Critical but modified=1301.00 lbs; Non Msn Critical=2339.50 lbs
  23. MN – Still calculating the numbers
  24. IT solutions around the corner?