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Education: Disaggregated and Disrupted


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These slides explore mega-trends in the education industry, the influence of digital 5-forces and the growth of new business models for tertiary and adult education.

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Education: Disaggregated and Disrupted

  1. 1. Education: Disaggregated and Disrupted Maria Spies – General Manager, Navitas Learning & Teaching Services Rob Brown – Group Manager, e-Marketing Webinar Discussions - 3rd / 4th March 2016
  2. 2. Today’s Session  Presenters & Introduction  Rob Brown and Maria Spies  Disruption  The forces of change are about to hit education, starting with post-secondary education. What are these forces and how are they disrupting other industries? (10 mins)  Disaggregation  What is it? Examples from other industries and from education and implications for ‘traditional’ education providers (10 mins)  Discussion / Q&A  Open forum for discussion and ideas; post questions in chat (15 mins)
  3. 3. We’re in the business of selling information
  4. 4. Information also wants to be expensive…
  5. 5.  Powerful Graphic
  6. 6. Force for change: Mobile
  7. 7. Force for change: 24 7 365
  8. 8. Force for change: Bandwidth
  9. 9. Force for change: Data
  10. 10. Disrupted industry: Music
  11. 11. Disrupted industry: News
  12. 12. Disrupted industry: Knowledge
  13. 13. Disrupted industry: Movies
  14. 14. Disrupted industry: Hotels & Taxis
  15. 15. “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.”
  17. 17. Value Chain
  18. 18. However, banks are not known for being fast movers. Customers are still waiting for this new banking experience, touted as a revolutionary transformation that will bring many new features, including anytime and anywhere banking, ultra-fast response times, and omnipresent advisors. So why don't banks just pick up the pace? Because it requires more fundamental changes than expected at first sight. The industry has been in a comfortable position for decades with low customer turnover, almost no regional competition, good personal relationships and trust as selling points, and not much intervention from regulators. Staying ahead of the curve was easy, and there was no pressure to change. Now, new competitors from adjacent industries and financial technology start-ups are flooding the market with innovative, technology-driven deviations from the traditional banking model. And to add insult to injury, customers' attitudes have fundamentally changed. They are making decisions much faster and have access to a plethora of offers, leaving financial institutions struggling for customer loyalty.
  19. 19. Finance industry
  20. 20. Freight industry
  21. 21. Education Industry
  22. 22. What can we do? Re-examine the core…what are we really good at, what do we have that we can use in other ways?
  23. 23. What can we do? • Examine current and invest in new business models… • What is the customer need? Now & in future? How will we organise ourselves to meet that need? • Think along the value chain… • Students ultimately want jobs/better jobs • Does a combination of our core throw up new possibilities?
  24. 24. Education: Disaggregated and Disrupted Discussion / Question & Answer