The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
Formal and informal communication
1.
2. FORMAL
networks that are assigned by
the organizational structure,
charts or other official
documents
INFORMAL
flows outside of the firm’s chain
of command
3. The following techniques have been
found to encourage informal
communication:
1. Emphasizing informality
2. Maintaining an extraordinary level of
communication intensity
3. Giving communication the physical
support
5. HR department
which initiates and
establishes the process
of internal
communication. HR
department is the one
that lays down various
employee related
policies and has the
complete information
about their
implementation
6. Employees are provided with the employee
Handbook which serves many purposes like:
1. It helps employees learn about company at
their own pace.
2. It provides references regarding policies,
rules and benefits
3. It ensures HRM policies will be consistently
applied.
4. It creates sense of security and
commitment for employees
5. It provides information to recruit
6. It maybe interpreted as implied contract
7. It should be updated continually.
7. COMMUNICATION
exchange of information between people
occurs when one person understands the
meaning of a message
NOISE
all factors that interfere with and
distort communication
FEEDBACK
information about some
behavior and its effects
8. ENCODING
process by which
sender puts a
message in a certain
format to send to the
receiver
DECODING
process by which the
receiver translates
the sender’s
message into an
understandable form