This is part one of two installments on how to manage difficult interactions. It focuses on the anatomy of difficult interactions including what causes them, why they're so difficult, why we avoid them, and how they escalate.
28. What causes
them?
Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement
29. Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
What causes
them?
Misunderstanding or Disagreement
Conflict
30. What causes
them?
Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior
31. Where do they
come from?
What makes
them difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior
Emotion