Cloud Solutions Best Practices: 2013 Benchmark Study

Cloud Solutions Best Practices:
2013 Benchmark Study
Results and Analysis from the Cloud Accounting Institute

Table of Contents
Study Background and Highlights...........................................................................................3
Cloud Adoption Status: Past, Present, and Future.....................................................................4

Types of Solutions .....................................................................................................5

Comparison to Saugatuck 2012 Survey .......................................................................6
Expected Benefits of Cloud Solutions......................................................................................7
Expressed Concerns about Cloud Solutions..............................................................................8
Integrating Cloud Solutions...................................................................................................10
Management............................................................................................................10
Maintenance............................................................................................................10
Benefits..................................................................................................................11
Current System Satisfaction Levels........................................................................................12
Expectations for Cloud Solutions...........................................................................................13

Appendix:
About the Study..................................................................................................................14

Survey Questions......................................................................................................14
Demographics/Classifications....................................................................................17
About Cloud Accounting Institute..........................................................................................18
About Armanino..................................................................................................................18

2 | Cloud Solutions Best Practices: 2013 Benchmark Study | Cloud Accounting Institute

Background
In Q1 2013, the Cloud Accounting Institute (CAI) conducted a national survey of financial and
accounting professionals concerning their current and intended future use of cloud solutions,
commonly known as Software as a Service (SaaS) applications delivered through a public cloud.
The survey is the basis for this benchmark study of cloud technology practices, outlooks, and
trends based on the following topics:
• Cloud adoption status
• Key expected benefits of cloud solutions
• Key concerns about cloud solutions
• Expectations of cloud solutions
• Integration
In addition, this report benchmarks some findings against the Cloud Accounting Best Practices
2012 Benchmark Study to identify emerging trends and established practices.
To view a complete list of survey questions and survey respondent demographics, refer to the appendix.

Study Highlights
• The rate of growth in cloud adoptions continues to accelerate, increasing over 43% in
the last year to nearly 75%; the number of respondents indicating that they do not intend
to use SaaS applications (18%) remains consistent with the 2012 study
• The most widely deployed solution areas currently are Accounting/Financial Management
and front-end applications such as CRM and Web Portal Development Tools; both were
selected by 52% of respondents
• Among those with plans to acquire SaaS solutions, 74% pointed to Accounting/
Financial Management and 50% indicated Budgeting/Forecasting Corporate
Performance Management Solutions
• New this year are questions concerning integration challenges and how they are
managed; responses indicate a substantial comfort level with using native cloud
integration methods in house
• Comparative ratings of current versus SaaS functionality indicate that respondents believe
that SaaS can deliver better ROI and increased efficiency; the demand for more efficient
business processes is a major theme in this year’s survey


Cloud Adoption Status: Past, Present,
and Future
As in the previous 2012 study, respondents were asked to indicate whether they currently utilize
cloud financial solutions, and if they intend to use them in the future. Below is a comparison of
the 2012 and 2013 findings on the current and expected usage of cloud accounting.

2012
Do you currently use
any cloud solutions,
technologies, or Software
as a Service (SaaS)?

2013
Yes 52%

Yes 75%

No 48%

No 25%

2012
Do you intend to use
Cloud or Software as a
Service for accounting
solutions in the future?

2013
Yes 83%

Yes 82%

No 17%

No 18%

Findings on Cloud Adoption:
• The number of respondents currently using cloud solutions has increased in the past
year from 52% in 2012 to 75%
• The expected future usage of cloud accounting is similar across 2012 and 2013.
This year’s survey found that 82% intend to use cloud or SaaS for accounting solutions
in the future (compared to 83% in 2012)


Cloud Accounting Insight:
Cloud use increased a dramatic 43% from 2012 to 2013. At the same time, the percentage of
respondents who intend to use cloud-based SaaS accounting solutions in the future remained the same
for both years—82%. So while the rate of adoption is growing rapidly, the percentage of non-adopters
seems fixed and is likely to remain so; on-premise and cloud solutions will continue to co-exist,
but the on-premise model has lost its dominance, even in the novelty-resistant accounting field.
Those who answered yes to the previous questions were asked what solutions they currently
use or intend to use.

What cloud solutions, technologies, or softwaresoftware do you use?
What cloud solutions, technologies, or do you use?
71%

Accounting/Financial Management
Front-end Applications

(CRM, Web Portal Development Tools)

58%

32%

ERP

16%
13%
10%

Business Intelligence
Consolidation

Budgeting/Forecasting/Corporate Performance Management

7%

HR

7%

Storage

0%

10%

20%

30%

40%

50%

60%

70%

80%

What cloud solutions, technologies, or software do
What cloud solutions, technologies, or softwareyou intendintend to use?
do you to use?
74%

Accounting/Financial Management
Budgeting/Forecasting/Corporate Performance Mgmt.

50%

42%

Front-end Applications

41%

ERP
Business Intelligence
Consolidation

32%

19%

3% Other

0%

10%

20%

30%

40%

50%

60%

70%

80%


Findings on Type of Solution:
• ront-end applications such as Front-end Applications (58%) and Accounting/Financial
F
Management (71%) are the most-used solutions
• ccounting/Financial Management (74%) and Budgeting/Forecasting/Corporate Performance
A
Management (50%) solutions are top solutions that respondents intend to use in the future
• Just under a third of respondents answered the question about current cloud deployments;
nearly eighty percent of respondents shared their plans for the future.

For our sample of small to midsize businesses (SMBs), Accounting and Financial Management represent
the most widely used types of cloud application. Also, Accounting/Financial Management topped the
list of intended future cloud-based purchases (71%), followed by Budgeting/Forecasting/Corporate
Performance Management (51%); once businesses can align CRM with accounting and performance
tracking along an infinitely flexible cloud backbone, business agility will increase at a phenomenal rate.
Illustrating both the similarity and differences between SMB and enterprise adoptions, Gartner
found CRM to be the leading cloud application among the large enterprises they surveyed, with
cloud CRM generally being integrated with legacy on-premise systems.1

Comparison to Saugatuck 2012 Survey on Cloud Adoption:
Last year, the Cloud Accounting Institute benchmarked against the Saugatuck Technology’s “2012
Global Cloud Business Software Survey” to compare cloud adoption rates.2 Saugatuck projected
that demand for SaaS Finance/Accounting solutions would grow at the rate of 12% in 2012 and
15% in 2013. Our 2013 survey results clearly indicate that the market grew faster than expected.

SaaS Business Software Purchase Plans
Collaboration / Communications / Social

24%

CRM / Salesforce Automation
Customer Service / Support

eCommerce / Collaborative Commerce
Software Development / Test

17%

Business Intelligence / Advanced Analytics

15%

13%

Budgeting / Reporting / Planning

12%

Governance, Risk and Compliance

8%

ERP / Manufacturing / Supply Chain

8%

Finance / Accounting

12%

0%

12%
13%

12%

20%
2012

14%
16%

14%

12%

18%

16%

12%

16%

16%

19%

16%
15%

2013

13%
14%

17%
18%

14%

40%

15%
15%

16%

15%

12%

10%

16%

14%

14%

14%

16%

13%

13%
13%

16%

17%

17%

16%

15%

20%

13%

12%

16%

19%

12%

22%

Procurement / Sourcing / Spend Management

19%

10%

20%

Human Resources / Talent Management

Already in Use (by YE2011)

13%

27%

12%

60%
2014

80%

100%

2015 or beyond

The current “Saugatuck Strategic Planning Position” states: “Through 2016, 75% or more of
NEW enterprise IT spend will be cloud-based or Hybrid.”3

Expected Benefits of Implementing
Cloud Solutions
Respondents were questioned as to what benefits they expected from adopting a cloud financial
solution. Top expected benefits from respondents are shown in the chart below.

What do you expect are the business benefits from adopting
What are the business benefits of Cloud Solutions?
Software as a Service (SaaS) solutions?
67%

Simplify software management

65%

Reduce capital and/or operating cost

47%

Speed Implementation

41%

Leverage SaaS provider's technology
Improve service levels

36%

Enable focus on core competencies

36%
34%

33%
25%
19%
7%

Improve internal/external collaboration
Access next-generation application functionality

Convert fixed IT costs to variable costs

Reduce risk

Increase Revenue

3% Other

0%

10%

20%

30%

40%

50%

60%

70%

Findings on Expected Benefits:
• The top three expected benefits from adopting Software as a Service (SaaS) solutions are
simplifying software management (67%), reducing capital and/or operating costs (65%), and
speedy implementation (47%)
• Compare to 2012: simplifying software management (75%), reducing capital and/or operating
costs (64%), and improving internal and external collaboration (52%); speedy implementation
was rated as the sixth benefit
• ncreasing revenue was selected least frequently in both 2012 and 2013
I


Speed of implementation rose from sixth to third place on the list of expected benefits. Just as SaaS
solutions make enterprise-grade solutions like CRM affordable for SMBs, so does the shorter time
it takes to deploy cloud applications. Compared to on-premise systems, the SaaS model reduces
implementation costs and decreases time to value; thus speed of implementation combines aspects
of the top two expected benefits—simpler software management and overall cost reduction—but, by
itself, it is less important as a driver of the adoption decision. Other expected benefits that did not
rank high but were compelling include better remote access, user-friendly and easy access dashboards
facilitate reporting, and improved visibility into reporting metrics.

Concerns of Implementing Cloud Solutions
Respondents rated their concerns about adopting a cloud financial solution. Rankings are shown
in the chart below.
What are your top top concerns about cloud
What are your concerns about cloud computing? computing?

59%

Security concerns

51%

Integration challenges with other applications

41%

Total cost concerns
Application performance

26%

21%
21%
12%
11%
8%

0%

We can't find the specific functionality we need
Difficulty and risk of migration or installation

Complicated pricing models
We're locked in financially with our current vendor

Other

10%

20%

30%

40%

50%

60%

70%


Findings on Concerns:
• The top four responses (security concerns, integration challenges with other applications, total
cost concerns, and application performance) all relate to what the SaaS vendor provides, while
the bottom four relate to challenges the purchaser must manage internally
• Several “other” responses indicated concerns with trusting their data to a vendor whose
long-term financial viability is not guaranteed
• Security, the second-highest concern (44%) in 2012, became the top concern for
respondents in 2013 (59%)
• Application performance moved out of the top three concerns this year. Respondents are

becoming more comfortable with the performance of cloud computing applications
• For some, their top concern was missing out on SaaS because of financial lock-in with their
current vendor. This is the smallest group of responses for both 2012 and 2013. It partially
explains the number (18%) that indicated that they don’t intend to use SaaS in the future

Leading cloud finance vendors are compliant with the top standards. That standard is the AICPA’s
SSAE 16 (formerly SAS 70) and its Service Organization Control reports.4 It is the marker that
the software publisher has strong protections and metrics for privacy, uptime, security, availability,
processing integrity, and confidentiality. Achieving the standard requires vendors to spend millions
of dollars on their data centers and on security technologies. Few SMBs can afford to do the same.
Cloud solutions allow customers to take advantage of the best security for a low cost.
SAS 70 was originally designed as a report from auditor to auditor on the vendor’s internal controls,
not as a report to the marketplace. The new SSAE 16 standard requires more detailed documentation
of the vendor’s internal controls, sworn to by management, and thereby gives purchasers more grounds
for trust and confidence in their cloud computing solutions. It also aligns reporting standards with
globally accepted accounting principles. SSAE 16 certification is important to customers planning
to expand internationally.


Integrating Cloud Solutions
This year, the Cloud Accounting Institute Benchmark Study added three new questions to address
integration challenges—a consistent, top-ranking concern for respondents.

How do you How do you currently manage integration of cloud cloud solutions? solutions?
currently manage integration of software software
We manage in-house with Application Programming Interface (API) plug-ins

36%

34%

We outsource integration to a third-party specialist
We ask our cloud vendor to manage integration with new solutions

33%

16%

Other

0%

10%

20%

30%

40%

Findings on Integration Management:
• Responses are spread almost evenly across all categories. The top response: 36% manage
in-house with Application Programming Interface (API) plug-ins
• 4% outsource integration to a third party and 33% ask their cloud vendor to manage
3
integration with new solutions

APIs are what enable you to connect applications at the transactional or service-call level to perform
specific functions such as storage, data access and computation. Cloud applications are essentially
combinations of APIs and web services. Cloud publishers realized from the start that they had to
enable customers to interface the cloud application with their websites or other applications, and
they have become very good at writing open APIs.
The top response in this category—using API plug-ins in-house—signals that users are comfortable
with the integration method native to cloud environments. The other two options—outsourcing to a
third-party integrator or using vendor services—are more characteristic of users integrating with a
hosted application or building a hybrid public/private cloud. These two options are more costly, even
if published, open, and downloadable APIs are available for both systems. If they are not, writing the
interfaces will involve custom programming and greater expense.

Who maintains cloud software integrationorganization? organization?
Who maintains cloud software integration for your for your
35%

We ask our cloud vendor to manage integration with new solutions
We manage in house with Application Programming Interface (API) plug-ins

31%

We outsource integration to a third-party specialist

31%

Other

4%

0%

11%
We manage in house, without API’s

10%

20%

30%

40%


Findings on Maintaining Cloud Software Integration:
• Again, responses are spread almost evenly across the three categories. The top response:
35% ask their cloud vendor to maintain application integrations during upgrades
• Outsourcing to a third party is the least-used method (31%)
• Several “other” responses indicated that they manage the upgrade in house,
but without API plug-ins

Many cloud vendors partner with other developers in their space and mutually maintain their APIs.
They coordinate new releases between themselves, so their mutual customer never has to be concerned
with whether upgrades will integrate. Even when a customer configures and integrates cloud
applications independently using vendor-supplied API plug-ins, customizations don’t break during
upgrades. Two-thirds of the survey respondents fit in one of these two categories.
Maintaining the integration between a cloud application and on-premises software during an upgrade
cycle can be more problematic because open APIs are less common with legacy software. In addition,
if the user has customized the legacy software at one release level, there is no guarantee that the
modification will continue to work with the next release of the same software, much less that the
new release will continue to work with the cloud application. This keeps third-party integrators in
business, but it is costly for the customer.

What are the top benefits of of tighter integration between cloud solutions?
What are the top benefits tighter integration between cloud solutions?

A "single version of the truth" for improved management decision-making
Reduce duplicate data entry

63%

Real-time reporting

70%

63%

4%

0%

Other

10%

20%

30%

40%

50%

60%

70%

80%


Findings on Benefits of Tight Integration between Cloud Solutions:
• he top benefit (65%) of tighter integration between cloud solutions is a “single version of
T
the truth” for improved management decision-making
• he majority (over 50%) found each response to be a top benefit
T

Much of the immediate ROI from cloud solutions derives from the labor savings, productivity increases,
and improved data accuracy that comes from integrating applications to reduce or eliminate duplicate
data entry. Having a “single version of the truth” for decision making takes a business to a higher
level altogether, and real-time reporting (via queries, consolidations, or dashboards) is what makes
it happen. Increasingly, businesses of all sizes depend on virtual teams working in dispersed
locations. Integrated operations with “a single version of the truth” have an efficiency advantage.

Satisfaction Levels: Current Financial System
Respondents gave their feedback on their satisfaction with their current financial systems. We asked
them how efficient their current system was on a number of factors. Results are shown below.

Providing financial information to decision makers

2%

Adapting to changing business or process requirements

2%

How efficient and effective is your current system at...

Maintaining an effective internal control structure and process

26%
12%

Improving ROI 4%

2 (Poor)

2%

24%
31%

28%

17%

44%

20%

21%
25%

47%

4 (Good)

12%

19%

41%
53%

3 (Average)

14%
22%

38%

21%

11%
16%

38%

28%

10%

13%

38%
41%

Optimizing business processes 5%

1 (Terrible)

37%

24%

Reducing process inefficiencies 4%
Reducing fraudulent transactions

29%

40%

Publishing complete and relevant information to stakeholders 4%

Managing performance in the context of business risk

37%

6%
2%

Recording transactions according to GAAP

19%

24%

5 (Excellent)


10%
10%
10%
11%
7%

Findings on Current Financial System Satisfaction:
• For purposes of comparison, this question set was modeled on one from Saugatuck
Technology’s 2008 survey
• The largest group of respondents in every category rated their current system as Average
• The largest concentration of Terrible and Poor responses clusters around “optimizing business
processes” (33% combined) and “reducing process inefficiencies” (32% combined).
In 2012, these two factors also received the lowest ratings but drew fewer responses (25%
and 27% respectively); the 2013 ratings indicate mounting dissatisfaction in this area

The fact that the greatest points of dissatisfaction relate to business process efficiency reinforces the
impression conveyed by the main expected benefits (see page 7). The top drivers of SaaS upgrade
decisions among SMB respondents are practical, tangible, and pay off in the near term.

Great Expectations: SaaS Solutions
After asking about current financial system satisfaction, we asked respondents to give us feedback
on how efficient and effective they expected a SaaS/cloud solution to be, using the same criteria.

How efficient and effective do you expect a SaaS/cloud solution to be at…
Adapting to changing business or process requirements

12%

Recording transactions according to GAAP

52%

1 (Terrible)

2 (Poor)

47%

2%
2%
3%

29%
38%

46%

24%

3 (Average)

35%

42%

17%

2%

Reducing fraudulent transactions

31%

40%

20%

Improving ROI 5%
Managing performance in the context of business risk

38%

23%

Publishing complete and relevant information to stakeholders
Optimizing business processes

15%
25%

Maintaining an effective internal control structure and process

Reducing process inefficiencies

50%

2%
2%

Providing financial information to decision makers

34%

41%

28%

32%

32%

35%

35%
37%

39%

36%

4 (Good)

25%
22%

5 (Excellent)


Findings on Current Financial System Satisfaction:
• The largest group of respondents in every category rated their expected SaaS solution as Good
on all criteria except two: “publishing complete and relevant information to stakeholders” was
rated Excellent and “managing performance in the context of business risk” was rated Average
• aaS was rated as Excellent (38%) and Good (50%) at “providing financial information to
S
decision makers” for a combined total of 88% of the responses
• The next highest combined satisfaction rating is for “adapting to changing business or process
requirements,” which got a Good rating from 52% of respondents and an Excellent rating
from 30%, for a combined total of 83%. Last year, the comparable total was 79%
• Respondents were more than twice as likely to give an Excellent rating to SaaS than to
their current system

Across the board, respondents expect SaaS solutions to perform more efficiently and effectively than
their current system; the difference is pronounced when you look at “optimizing business processes”
and “reducing process inefficiencies.” A third of the respondents rated these factors as Terrible and
Poor when describing their satisfaction with current systems; by contrast, only 3.3% of respondents
applied either rating to their expectations for SaaS solutions.
An emphasis on increasing business process efficiency is a mark of the current economic climate,
where the recession is fading away and cautious optimism is returning. Preparing for increased
demand or market expansion by eliminating wasted money, time, and labor makes great sense now.


Appendix
About the Study
The Cloud Accounting Institute conducted the second annual benchmark study in Q1 2013.
For purposes of comparison, the question set was modeled after the Saugatuck Technologies study,
with some modifications. The survey was distributed to professionals in the finance and accounting
industries through multiple lists and associations, including the Institute of Management Accountants
(IMA), the University of Missouri – Columbia School of Accounting, and several CFO lists.
List of questions asked with answer choices below:
1. What is your job title?

a. CEO

b. CFO

c. VP of Finance

d. Controller

e. Other
2. Do you currently use any cloud solutions, technologies, or Software as a Service (SaaS)?

a. Yes

b. No
3. If yes, what solutions?

a. Accounting/Financial Management

b. Budgeting/Forecasting/Corporate Performance Management

c. Consolidation

d. ERP

e. Business Intelligence

f. Front-end Applications such as CRM and Web Portal Development Tools

g. Other
4. Do you intend to use Cloud or Software as a Service for accounting solutions in the future?

a. Yes

b. No
5. If yes, what solutions?

a. Accounting/Financial Management

b. Budgeting/Forecasting/Corporate Performance Management

c. Consolidation

d. ERP

e. Business Intelligence

f. Front-end Applications such as CRM and Web Portal Development Tools

g. Other


6. What do you expect are the business benefits from adopting Software as a Service (SaaS) solutions?

a. Reduce capital and/or operating cost
b. Simplify software management
c. Improve service levels
d. Speed implementation
e. Enable focus on core competencies
f. Convert fixed IT costs to variable costs
g. Reduce risk
h. Increase revenue
i. Improve internal and external collaboration
j. Access next-generation application functionality not available in current software
k. Leverage SaaS provider’s leading-edge technology
l. Other
7. What are your top concerns about cloud computing?
a. Security concerns
b. Integration challenges with other applications
c. Total cost concerns (i.e., total cost of ownership)
d. We can’t find the specific functionality we need
e. Difficulty and risk of migration or installation
f. Application performance
g. Complicated pricing models
h. We’re locked in financially with our current vendor
i. Other
8. How efficient and effective is your current system at…
a. Providing financial information to decision makers
b. Adapting to changing business or process requirements
c. Recording transactions according to GAAP
d. Maintaining an effective internal control structure and process
e. Publishing complete and relevant information to stakeholders
f. Optimizing business processes
g. Reducing process inefficiencies
h. Improving ROI
i. Reducing fraudulent transactions
j. Managing performance in the context of business risk
9. How efficient and effective do you expect a SaaS/cloud solution to be at…
a. Providing financial information to decision makers
b. Adapting to changing business or process requirements
c. Recording transactions according to GAAP
d. Maintaining an effective internal control structure and process
e. Publishing complete and relevant information to stakeholders
f. Optimizing business processes
g. Reducing process inefficiencies
h. Improving ROI
i. Reducing fraudulent transactions
j. Managing performance in the context of business risk

10. How do you currently manage integration of cloud software solutions?
a. We manage in-house with Application Programming Interface (API) plug-ins
b. We outsource integration to a third-party specialist
c. We ask our cloud vendor to manage integration with new solutions
d. Other
11. Who maintains cloud software integration for your organization to ensure it will upgrade?
a. We manage in-house with Application Programming Interface (API) plug-ins
b. We outsource integration to a third-party specialist
c. We ask our cloud vendor to manage integration with new solutions
d. Other
12. What are the top benefits of tighter integration between cloud solutions?
a. Reduce duplicate data entry
b. Real-time reporting
c. A “single version of the truth” for improved management decision-making
d. Other
13. How many employees does your company have?
a. 1 – 10
b. 11 – 25
c. 26 – 100
d. 100 – 500
e. More than 500
14. What is your current accounting and financial management system?
a. QuickBooks
b. Microsoft Dynamics GP (Great Plains)
c. Intacct
15. How many are active users of your accounting and financial management applications?
a. 1 – 5
b. 6 – 10
c. 11 – 30
d. More than 30
16. Do you have users in remote locations?
a. Yes
b. No


Demographics
• In Q1 2013, the Cloud Accounting Institute conducted a national, online survey of finance
and ccounting professionals
a

• The survey drew 119 self-selected respondents who replied anonymously, compared to 63 for
the 2012 Benchmark Study

• Most respondents are CFOs (23%) or Controllers (25%)
• Survey respondents represent a full range of company sizes: 26 – 100 employees (36%),
100 – 500 employees (21%), and more than 500 employees (16%)

• Almost half of respondents (49%) represent companies with five or fewer active users of financial apps
• The majority of respondents (70%) support users in remote locations
• he majority of respondents (58%) are currently using QuickBooks and their accounting and
T
financial management system, followed by Microsoft Dynamics GP (26%), and Intacct (16%)

What is your job title?

How many employees
does your company have?

Controller (25%)
CFO (23%)

Job Title

Other (18%)
CEO/President (14%)

Company
Size

VP/Director of Finance (11%)

1-5 (49%)
6-10 (17%)
11-30 (17%)
More than 30 (17%)

26-100 (36%)
More than 500 (16 %)

IT/CIO (3%)

Number of
Active Users

11-25 (12%)
100-500 (21%)

VP/Other (6%)

How many are active users of
your accounting and financial
management applications?

1-10 (15%)

What is your current accounting
& financial management system?
Accounting &
Financial
Management
System

Quickbooks (27%)
Microsoft Dynamics GP (11%)
Intacct (7%)
SAP (7%)
Microsoft Dynamics SL (5%)
Other Microsoft (5%)
Other (38%)

1

http://www.forbes.com/sites/louiscolumbus/2013/02/19/gartner-predicts-infrastructure-services-will-accelerate-cloud-computing-growth/

2

Saugatuck Technologies, “Saugatuck’s 2012 Global Cloud Business Survey: Data Report,” Special Abridged Version (7.1), March 21, 2012

3

http://saugatucktechnology.com/blog/entry/1168ra-2013-year-of-transition.html

4

http://www.ssae16.org/what-is-ssae-16/why-a-new-standard.html


About Cloud Accounting Institute
The Cloud Accounting Institute (CAI) provides information resources and promotes best practices
for SaaS selection, migration, integration, and use. CAI publishes the Cloud Accounting blog, case
studies, white papers, and sponsored research.

Lindy Antonelli,

Chairman & Executive Director
Cloud Accounting Institute
1700 Park Street Ste 111, Naperville, IL 60563
P: 630.868.5000
E: questions@CloudAccountingInstitute.org

www.CloudAccountingInstitute.org

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Cloud Solutions Best Practices: 2013 Benchmark Study

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