On Tuesday the 6th of November we organized an event at one of our customers, Renson. This is our presentation about digital leadership, IoT, and digital transformation

1. The road towards digital leadership
06/11/2018
Renson – Exit 5 - Waregem

2. 1. What is digital leadership?
2. The journey of Renson
3. Kick-starting IoT
Table of contents

3. 1.What is digital leadership?

4. Customers
Customer Experience
& Engagement
A digital leader engages with customers

5. Partners
Partner/Supplier
Ecosystems
A digital leader builds ecosystems with partners

6. Employees
Employee Collaboration
& Productivity
A digital leader creates productive workplaces

7. Systems & Things
System Integration
& Internet-of-Things
A digital leader makes sure
everyone and everything is connected.

8. Customers
Analytics
&
Insights
AI &
Machine
Learning
Systems & Things Employees
Partners
A digital leader transforms data into valuable insights

9. Through digital leadership, companies reinvent
themselves and pivot towards new business
models and revenue streams

10. Customers
Analytics
&
Insights
Enterprise
Architecture
Systems & Things
System Integration
& Internet-of-Things
Employees
Employee Collaboration
& Productivity
Customer Experience
& Engagement
Partners
Partner/Supplier
Ecosystems

11. 2.The Journey of Renson

12. 1
Vision

13. 2009 –Vision of the future
How to effectively communicate with customers?
How to create structure for resellers?
How to enable better follow-up of orders?
How to decentralize & spread critical knowledge?

14. Inspiration was found in another industry

15. It’s a marathon – not a sprint!
2009-11: Order tracking & record management system
2012-13:Web-app/product configurator
2013-14: Evolution towards partner ecosystem
2015-16: Digital workplace projects (intranet,AdValvas)
2016-18: IoT-enabled Healthbox 3.0 + customer application

16. 2
Business Case

17. Business Case
Digital ecosystem
A digital revolution in the ventilation market
Support Installation
Offer centralized sticky file
Business to Human
Getting closer to the customer

18. Digital ecosystem
1
2
3
4
Installer app
Installer portal
User app
User portal

19. Connected
Enterprise
Healthbox 3.0

20. Challenges
Big team Timing Priority of
requirements
1 2 3
User
feedback
5
Future proof
architecture
4

21. 3
Approach

22. Approach
Get user insights
Architecture
Functional workshops
Agile Development

23. Connected
Enterprise
Ingredients to success
Ingredient
to success?

24. Team of specialists
+ 50
people
+ 15
parties

25. Best in class Technologies

26. Installer Portal

27. User Portal

28. What does the future hold?
Application improvements & development
Strengthening the partner ecosystem even further
Working on infrastructure:Azure cloud, Single Sign-On
Integration & API Management
DevOps optimization

29. 4
Solution

30. Connected
Enterprise

31. Connected
Enterprise
Installation Device Data User Management

32. Security
1
Extensibility
3
Scalability
2
Privacy
4
Organisation
5

33. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
File Storage
API Management
Identity &
Access Mgmt
Security
1
Extensibility
3
Scalability
2
Privacy
4
Organisation
5
DeviceWeb Portal Mobile App 3rd Party

34. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
File Storage
API Management
Identity &
Access Mgmt
Security
1
DeviceWeb Portal Mobile App 3rd Party

35. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
File Storage
API Management
Identity &
Access Mgmt
Scalability
2
DeviceWeb Portal Mobile App 3rd Party

36. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
File Storage
API Management
Identity &
Access Mgmt
Extensibility
3
DeviceWeb Portal Mobile App 3rd Party

37. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
File Storage
API Management
Identity &
Access Mgmt
Privacy
4
DeviceWeb Portal Mobile App 3rd Party

38. Relational Database
Document Oriented
Database
Device Data
Services
User Mgmt
Services
Installation
Services
Service Integration Layer
Web Portal Mobile App
File Storage
API Management
Identity &
Access Mgmt
3rd Party
Organisation
5
Device

39. 3. Kick-starting IoT

40. IoTValue chain
DEVICES
EDGE & CONNECTIVITY
DATA PROCESSING
ANALYTICS
BUSINESSVALUE
01
02
03
05
04

41. Analytics &
Insights
Employee
Collaboration &
Productivity
Customer
Experience
& Engagement
Partner /
Supplier
Ecosystems
IoTValue chain
DEVICES
EDGE & CONNECTIVITY
01
02 DATA PROCESSING
System Integration
& Internet-of-Things

42. System Integration
& Internet-of-Things
Customer
Experience
& Engagement
Partner /
Supplier
Ecosystems
Employee
Collaboration &
Productivity
IoTValue chain
DATA PROCESSING
ANALYTICS
BUSINESSVALUE
03
05
04
Analytics &
Insights

43. Advice #1 : Start from the business value

44. Advice #2 : Select an IoT Platform

45. Device, application and
user identity,
authentication,
authorization, and
access control
Key management Data security
Secure communication
channels and message
integrity
Auditing
Secure development
and delivery

46. Advice #3 :
Combine IoT
& AI/ML

47. Thank you – any questions?