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The Power of Customer Feedback

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Whether you are a restaurant, hospital, hotel, spa or retail business, it is important to know what your customers think about you. Visit lrsus.com to learn more.

Published in: Marketing
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The Power of Customer Feedback

  1. 1. THE POWER OF
  2. 2. One negative customer experience can have a big impact.
  3. 3. Check out these stats: Joe Cool20 minutes ago 20 comments I can’t believe the service at this place! i’m never coming back here again. #wasteoftimeandmoney Ronda Hatter 10 minutes agoWow thanks for warning me! We won’t be going there either! Harry Milesjust now
  4. 4. Check out these stats: Joe Cool20 minutes ago 20 comments I can’t believe the service at this place! i’m never coming back here again. #wasteoftimeandmoney Ronda Hatter 10 minutes agoWow thanks for warning me! We won’t be going there either! Harry Milesjust now of consumers will adandon a business after one negative experience.
  5. 5. Check out these stats: Joe Cool20 minutes ago 20 comments I can’t believe the service at this place! i’m never coming back here again. #wasteoftimeandmoney Ronda Hatter 10 minutes agoWow thanks for warning me! We won’t be going there either! Harry Milesjust now of consumers will adandon a business after one negative experience. It’s 5 times more expensive to secure a new customer than to keep an existing one.
  6. 6. Check out these stats: Joe Cool20 minutes ago 20 comments I can’t believe the service at this place! i’m never coming back here again. #wasteoftimeandmoney Ronda Hatter 10 minutes agoWow thanks for warning me! We won’t be going there either! Harry Milesjust now of consumers will adandon a business after one negative experience. It’s 5 times more expensive to secure a new customer than to keep an existing one. of unhappy customers will tell at least 20 people about their bad experience. 13%
  7. 7. People love to share their experiences.
  8. 8. Consumers are TWICEas likely to share a negative experience than a positive one. John Doe last week This place gave me, my fiance, and even my dog, bed bugs! Don’t stay here! So gross. #itchyforever
  9. 9. John Doe last week This place gave me, my fiance, and even my dog, bed bugs! Don’t stay here! So gross. #itchyforever It takes TWELVE positive experiences to make up for a single bad one.
  10. 10. TAKE OUR SURVEY! You could win 2 free tacos for your next visit! www.freetacossurvey.com Online survey links printed on receipts are overlooked and easily seen as SPAM.
  11. 11. HOW WASYOUR MEAL? 0 1 2 3 4 5 HOW WASYOUR SERVICE? Name: 0 1 2 3 4 5 Customers see paper comment cards as OLD-FASHIONED and tedious. The response rate is abysmal and must be manually processed.
  12. 12. Technology provides a better way.
  13. 13. Businesses report tablet survey response rates of 75% AND UP - far higher than the 3-5% return rate with methods like comment cards and email surveys.
  14. 14. Businesses report tablet survey response rates of 75% AND UP - far higher than the 3-5% return rate with methods like comment cards and email surveys.
  15. 15. Businesses report tablet survey response rates of 75% AND UP - far higher than the 3-5% return rate with methods like comment cards and email surveys.
  16. 16. For more information on technologies that improve the guest experience, visit WWW.LRSUS.COM or call 1-800-437-4996

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