1. Curriculum Vitae
Lucia Ndomeni
Address : 40 Washington Court Crn Yeo & Fortesque Yeoville
Telephone : 071 782 7000 / 071 877 6703
E-mail : luciandomeni@yahoo.com
•Confident and able to communicate effectively with people at any level. Well developed written and oral
presentation skills.
• 3 years retail and banking experience with some of the biggest and leading retail and banks and very relevant
industry knowledge.
•Mature judgment and proven ability to work independently. Hardworking and energetic. Always meet deadlines even
under considerable pressure. Multi-tasked in a fast paced environment.
•Ability to work well in a team environment. Great team player with strong interpersonal skills. Friendly and cheerful.
•Ability to think strategically, finding more efficient ways of doing work more effectively and efficiently.
•More than willing to learn, grasping fundamentals very quickly.
•Detail oriented and well organized. Excellent analytical and communication skills
•Demonstrated high degree of initiative. Great ability to assess customer needs for Services. Excellent customer
relations skills.
•Good computer skills and well versed in Microsoft Office products.
•Great cash handling skills and experience with all major international currencies.
•Always eager to learn more.
•Great ability to build strong business relationships with both individual and corporate clients, attending to their every
need promptly and efficiently.

2. Personal Details
Sex : Female
Date Of Birth : 07 November 1984
Marital Status : Single
Citizenship : Zimbabwean
Academic Qualifications
Schools Attended:
Primary Schools : Groom Bridge Primary School
High Schools a) Girls High School (Cambridge GSCE “O” Level)
b) Girls High School (Cambridge GCE “A” Level)
Cambridge GCE Ordinary ‘O’ Level Exam Results (2000)
Subject Grade
English Language C
Integrated Science A
Religious Studies B
Geography B
Accounts C
Mathematics C
Cambridge GCSE Advanced ‘A’ Level Exam Results (2002)
Subject Grade
Management of Business C (3)
English Literature B (2)
Geography C (3)

3. Professional Qualifications
Completed: Computer Courses:
(Ilsa Independent College)
Microsoft Word (Advanced)
Microsoft Excel (Advanced)
Microsoft PowerPoint (Intermediate)
Windows 95/98/2000/XP/VISTA (Advanced)
Internet (Advanced)
PC Maintenance
Graphic Design (Intermediate)
Completed: Banking Course
Banking practice 1
Accounting
Principles of Accounting and finance
Introduction to Economics
Principles of Banking
Completed: Executive Secretarial Diploma Course
Business Management
Microsoft Office Suite
Office Administration
Advanced MS Suite Training
Typing and Computer Skills
Business Communication

4. Career Profile
Tel: 011 447 5767 (October 2014 to date)
39a 1st
Avenue East
Parktown North, 2193
Email: info@qonfirst.co.za
Website: www.qonfirst.co.za
Position- Receptionist (current occupation)
•Schedule customer bookings and guide them about available rooms and suites
•Greet the customers courteously and cater for their special requests, needs and complaints
•Oversee maintenance of reception and waiting area
•Coordinate customer payments and billing
•Maintaining appointment diary either manually or electronically
•Organize conference and meeting room bookings
•Monitor visitor access and maintain security awareness
•Provide general administrative and clerical support
•Answer telephone, screen and direct calls Organizing and managing client meetings and visits in order to secure good
business with all types of clients
•Typing, Banking and Filling documents Photocopying
Cross Trainer (November 2008 to March 2013)
Sandton City, Rivonia Road
6th
Floor Twin Towers East
Tel: +27 11 784 7324
Fax: +27 11 615 2906
Website: www.xtrainer.co.za
Position- Store Manager
•Liaising with suppliers, merchandisers and buyers.
•Banking, Cash Journal receipts and reversal
•Oversee with manage all sale activities.
•Implement retail policies, procedures and administration standards.
•Interviewing and hiring staff.
• Inventory transfer out, in and receipts from supplier
•Managing all floor personal and interested parties accountable for irregularities.
•Attending to customer queries and complaints.
•Setting and achieving sales targets as per stipulated budget.
•Maintaining and monitoring stock performance and levels to ensure smooth sales flow.
•Ensure that all rules, procedures, regulations and standards are adhered to by myself and by staff.
•Telemarketing of products as well as customer account benefits and promotions.

5. PROGRESIVE INSURANCE
BROKER
Progressive Insurance Broker (January 2005 to July 2008)
Karigamombe Center
Cnr 4th
Street & Robert Mugabe
P O Box 1230
Harare Zimbabwe
Tel: +263 4 773997
Fax: +263 4 73256
Website: www.pib.co.zw
Position Marketing & Secretarial
• Accomplishing business development activities by researching and helping to develop marketing opportunities and
• Meeting marketing and sales operational objectives by contributing marketing and sales information and
recommendations within the team.
• Aim towards accomplishing marketing and sales financial objectives through various instruments.
• Planning, developing, implementing and evaluating advertising, merchandising and promotions.
• Produce additional marketing communications such a flyers and brochures.
• Organizing and managing client meetings and visits in order to secure good business with all
types of clients
• Typing, Banking and filling documents, Photocopying.
• Typing correspondences for the Managing Director
• Directing Visitors to relevant offices
• Attending to clients queries and complaints.
• Answering incoming and outgoing calls.
• Attending to clients and make appointments.
• Assisting with any other administrative duties around the office.
• Manning the switchboard, Sending and receiving mail
NMB Bank Limited (October 2003 to December 2004)
First Floor, Unity Court
Corner Kwame Nkrumah Avenue & First Street
P.O Box 2564, Harare
Tel: (263-4) 759651-9, 759601-6
Fax: (263-4) 759648
Website: www.nmbz.co.zw
Position Teller, Bulk Teller, Back office Administrator
•Preparing Payment Sheets for all payments done during the day and forwarding to the Treasury
Department for onward processing.
•Handling all customer requests including drafts, TC’s, foreign cash withdrawals and deposits, voluntary
and compulsory liquidations and statements.
•Organizing and managing client meetings and visits in order to secure good business with all
types of clients, from high net worth individuals to corporate clients.
•Handling of queries and filing records daily.

6. •Filing and document sorting. Sending archived documents and data to storage periodically
Barclays Bank Of Zimbabwe (July 2002 to September 2003)
Barclay House
Cnr Jason Moyo & 1st
Street
P O Box 1279
Harare, Zimbabwe
Tel: +263 4 758280-9
Fax: +263 4 752913
Website: www.barclays.com/africa/zimbabwe
Position Teller/Bulk Teller, Office Administration, Client Liaison
•3 month teller and bulk teller training
•Front Office support
•Client Liaison. Attending to customer queries in the Branch
•Printing client statements upon request.
•Responsible for sending out letters and phoning clients about new products and promotions
•Responsible for retrieving requested files from archives and from contracted filling and arching companies.
•Assisting clients with Cheque Book, Debit and Credit card applications.
•Filing and general admin duties
•Assisting with any other administrative duties around the office.
Skills and Personal Attributes
Enthusiastic passionate and willing to work
Able to work under pressure
Proactive and able to use initiative and to meet deadlines timelessly
Excellent written, verbal, communication and organasation ability
Computer literate
References
Mr. Michael Ndlovu (Business unit Leader)
Cross Trainer
Sandton City, Rivonia Road
6th
floor twin towers
P.O. Box 782364, Sandton 2146
Tel: 011 784 7324
Cell: 079 358 9095
Fax: 011 615 2906

7. Website: www.xtrainer.co.za
Mr. Jeremy Martin (General Manager)
Tel: 011 447 5767 (October 2014 to date)
39a 1st
Avenue East
Parktown North, 2193
Email: info@qonfirst.co.za
Website: www.qonfirst.co.za
Mr. Tonderai Manyeza (Manager – International Banking)
Miss Patricia Chairikira (Team Leader – International Banking)
NMB Bank Limited
First Floor, Unity Court
Corner Kwame Nkrumah Avenue & First Street
P.O Box 2564, Harare
Tel: (263-4) 759651-9, 759601-6
Fax: (263-4) 759648
Website: www.nmbz.co.zw
Mr. B. C. Kuruneri (Division Manager)
Barclays Bank Of Zimbabwe
Barclay House
Cnr Jason Moyo & 1st
Street
P O Box 1279
Harare, Zimbabwe
Tel: +263 4 758280-9
Fax: +263 4 752913
Website: www.barclays.com/africa/zimbabwe
Mrs Brenda Mumbamarwo (Manager )
Progressive Insurance Broker
Karigamombe Center
Cnr 4th
Street & Robert Mugabe
P O Box 1230
Harare Zimbabwe
Tel: +263 4 773997
Fax: +263 4 73256
Website: www.pib.co.zw