1. LUIS GUDIÑO
11040 Lorne Street, Unit # 231, Sun Valley, CA 91352 • 818.424.1764 (Cell) • lgudino79@gmail.com
SUMMARY
Bilingual service orientedteam member whocanprovide prompt and friendlyservice to customers, vendors, staff members, and Management.
Provide professional and courteous service, outstanding product knowledge, andeffective followthrough for all requests andinquiries. Meet
customer andvendor needs inanefficient manner, while exceeding expectations. Able to meet and work under strict deadlines withlittle or no
supervision;possess great collaborative team-skills; and anorganized keen detail-oriented individual.
PROFESSIONAL SKILLS
 Bilingual – Englishand Spanish
 Organizational Skills
 Communication Skills
 Multi-TaskingSkills
 Effective Analytical Skills
 Detail-Oriented
 Results-Oriented
 ProblemSolver
 Time Management
 Team Player
 Energetic WorkAttitude
 Courteous Demeanor
PROFESSIONAL EXPERIENCE
Customer Care:
 Answer inbound customer, installer, designers, and vendor calls, promptly.
 Respondto allshutters and blinds inquiries/requests with professionalism, while providing accurate and timely information.
 Build customer, installer, designers, and vendor rapport.
 Maintain acceptable quality assurance as it pertains to contracts, purchase orders, and blueprints.
Data Entry:
 Organize files andcollect data to be entered into Smart Shutters system.
 Analyze data for errors, i.e., check completed work for accuracy.
 Report problems with data.
 Print Shutter specifications to review final purchase order requests.
 Keep sensitive customer and/or company information confidential in compliance with data integrity and security policies.
Technical Services:
 Maintainestablisheddepartment productivitylevels.
 Maintaindepartment qualityassurance, adherence, anddependabilitylevels as required.
 Process andcreate purchase orders fromvendor invoices.
 Evaluate andfilter purchase order specifications in accordance to product (woodand synthetic)limitations.
 Release dailysquare-footage oforders to production departments (i.e. Cutting, Assembly, Painting, Sanding, and Frames).
 Request revisionof blueprints frominstallers whenproduct specifications discrepancies exist.
 Call for change orders fromdesigners whenpurchase orders fail to meet product limitations.
 Collaborate withCustomer Service department whendealing withpurchase order discrepancies.
 Assist withdesigninginstaller blueprints and product manuals.
 Assess reworks anddetermine needfor remanufacturingof product.
 Answer productiondepartment inquiriesabout final product to assure purchase order fulfillment.
EMPLOYMENT CHRONOLOGY
Danmer, Inc., Van Nuys, CA (August 2000 – Present)
 Sr. TechnicalServices Representative (June 2010 – Present)
 Technical Services Assistant (March 2003 – June 2010)
 Customer Service Representative (May2002 – March 2003)
 Data EntryClerk (January2000 – May2002)
 ProductionWorker (August 2000 – December 2000)
EDUCATION
Los Angeles Valley Community College, Van Nuys, CA
Associates of Art in Liberal Studies , expected Fall 2017
North Hollywood High School, North Hollywood, CA
Degree obtained June 1997
SKILLS
 Bilingual:read, write, andspeak fluent English and Spanish.
 Effective verbal and writtenbusiness communication skills.
 Abilityto handle andmaintainhighlyconfidential information.
 Self-motivated withthe abilityto multi-task.
 Attention to detail andexcellent organizational skills.
 Excellent interpersonal skills withproven customer service focus.
 Flexible andadaptable to changing priorities.
 Strong computer and applications skills, inclusive ofMicrosoft Office Suite (Outlook, Word, Excel, and PowerPoint), Acrobat Adobe.