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A3 thinking - background, process and examples
- 2. © 2013Tom Breur / Michael Mahlberg Slide #
• A3 is an approach to continuous improvement, problem
solving, and (secondary) also reporting
• Rooted in PDCA
• A3 makes cooperation between unfamiliar colleagues more
efficient (reduces pointless “discussion waste”, mura)
• Continuous improvement requires (effective) problem solving
• Hypothesis driven (=planning phase) to transcend trial-and-
error
2
Plan Do
CheckAct
- 3. © 2013Tom Breur / Michael Mahlberg Slide #
Problem
perceived
1
Grasp the current
situation
2
Identify the root cause
3
Devise countermeasures
and visualise the future
state
4
Create implementation
plan
5
Create follow-up plan
7
Obtain approval
8
Execute the
implementation plan
9
Execute the follow-up
plan
6 Discuss with affected parties
Targets met? 10
Establish process standard
No
Yes
Do Check Act
Plan
3
A3 PROBLEM-SOLVING PROCESS
Plan Do
CheckAct
Plan Do
CheckAct
Plan Do
CheckAct
Plan Do
CheckAct
- 4. © 2013Tom Breur / Michael Mahlberg Slide #
7 ELEMENTS OF A3 MINDSET
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
4
- 5. © 2013Tom Breur / Michael Mahlberg Slide #
1- LOGICAL THINKING
PROCESS
• PDCA is an empirical, scientific method
• Discern cause from effect
• Consider alternative potential avenues
• Take implementation into account
• Anticipate stumbling blocks
• Incorporate contingencies
5
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
Planning
with a capital P
- 6. © 2013Tom Breur / Michael Mahlberg Slide #
2 - OBJECTIVITY
• Different individuals have different mental representations
• “right” versus “wrong” quickly disintegrates into blaming
• Focus on factual, objective, preferably quantitative (detail) data
• facts over data
• Test understanding for assumptions, bias, misconceptions
6
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
- 7. © 2013Tom Breur / Michael Mahlberg Slide #
3 - RESULTS & PROCESS
• Personal development process while producing results
• producing results without understanding of root cause and
investigating alternatives is unlikely to carry forward
• following the process without results is equally useless;
results demonstrate understanding
• Both process and results are essential for personal and
organizational development
7
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
Agile Manifesto...?
- 8. © 2013Tom Breur / Michael Mahlberg Slide #
4 - SYNTHESIS, DISTILLATION &
VISUALIZATION
• Brevity forces synthesis of learning
• Integrate into a coherent “picture” (preferably graphic)
• Enable detail efficiently alongside narration
8
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
- 9. © 2013Tom Breur / Michael Mahlberg Slide #
5 - ALIGNMENT
• Effective implementation hinges on consensus
• 3D alignment:
• horizontal (peers)
• vertical (superiors & subordinates)
• longitudinal (consistent in time)
9
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
- 10. © 2013Tom Breur / Michael Mahlberg Slide #
6 - COHERENCY WITHIN &
CONSISTENCY ACROSS
• Within:
• establish ‘flow’, every section “naturally” leads to the next
• Across:
• consistent A3 reporting style streamlines communication &
creates shared understanding between departments
10
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
- 11. © 2013Tom Breur / Michael Mahlberg Slide #
7 - SYSTEMS VIEWPOINT
• Emphasize the purpose of a (any) particular course of action
• Tie immediate results to broader (organisational) objectives
11
1 - Logical thinking process
2 - Objectivity
3 - Results & process
4 - Synthesis, distillation & visualization
5 - Alignment
6 - Coherency within and consistency across
7 - Systems viewpoint
- 13. © 2013Tom Breur / Michael Mahlberg Slide #
A3 PROBLEM SOLVING &
REPORTING
• Disciplined reporting that encourages disciplined problem-
solving
• Thinking process is (much) more important than the resulting
reports
• Report drafting is a collaborative exercise
13
- 14. © 2013Tom Breur / Michael Mahlberg Slide # 14
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Background
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Current condition
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Goal
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Root-cause analysis
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Countermeasures
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Effect confirmation
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Follow-up actions
Problem-solving A3 report
Report Theme Date
Plan Do
CheckAct
- 15. © 2013Tom Breur / Michael Mahlberg Slide #
PRACTICE PAPER PLANE A3 REPORT
15
- 16. © 2013Tom Breur / Michael Mahlberg Slide # 16
Example of the 5 Why’s method
The machine stopped
Why?
The overload circuit tripped
Why?
The pump was seizing up
Why?
Metal shavings damaged the shaft
Why?
Shavings entered lubrication system
Why?
!
No filter on the inlet pipe!
- 17. © 2013Tom Breur / Michael Mahlberg Slide # 17
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Background
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Current condition
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Goal
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Root-cause analysis
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Countermeasures
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Effect confirmation
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Follow-up actions
Problem-solving A3 report
DateReport Theme
Plan Do
CheckAct
- 18. © 2013Tom Breur / Michael Mahlberg Slide #
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Background
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Current condition
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Proposal
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Analysis/evaluation of alternatives
Report Theme
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Plan details
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Unresolved issues (optional)
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Implementation schedule
18
Proposal A3 report
Date
Plan Do
CheckAct
- 19. © 2013Tom Breur / Michael Mahlberg Slide # 19
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Background
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Current condition
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Proposal
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Analysis/evaluation of alternatives
Report Theme
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Plan details
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Unresolved issues (optional)
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Implementation schedule
Proposal A3 report
Date
Plan Do
CheckAct
- 20. © 2013Tom Breur / Michael Mahlberg Slide #
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Plan details
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Proposal
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Background
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Current condition
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Analysis/evaluation of alternatives
Report Theme
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Unresolved issues (optional)
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Implementation schedule
20
Proposal A3 report
Date
Plan Do
CheckAct
- 21. © 2013Tom Breur / Michael Mahlberg Slide # 21
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Background
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Current condition
Theme
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Results
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Remaining Issues/Action Items
Status review A3 report
Date
Plan Do
CheckAct
- 22. © 2013Tom Breur / Michael Mahlberg Slide # 22
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Background
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Current condition
Theme
!
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Results
!
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Remaining Issues/Action Items
Status review A3 report
Date
Plan Do
CheckAct
- 23. © 2013Tom Breur / Michael Mahlberg Slide # 23
Comparison of different A3’s
Focus Problem solving Proposal writing Project status review
Thematic content or focus
Improvements related to quality, cost,
delivery, safety, productivity, and so on
Policies, decisions, or projects with
significant investment or implementation
Summary of changes and results as an
outcome of either problem solving or
proposal implementation
Tenure of person conducting the work Novice but continuing throughout career Experienced personnel; managers
Both novice and more experienced
managers
Analysis
Strong root-cause emphasis; quantitive/
analytical
Improvement based on considering
current state; mix of quantitative and
qualitative
Less analysis and more focus on
verification of hypothesis and action items
PDCA cycle
Documents full PDCA cycle involved in
making and improvement and verifying
the result
Heavy focus on the Plan step, with Check
and Act steps embedded in the
implementation plan
Heavy focus on the Check and Act steps,
including confirmation of results and
follow-up to complete the learning loop
Plan Do
CheckAct
Plan Do
CheckAct
Plan Do
CheckAct