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What coaching stances can do for you in Kanban settings...

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Agile Coach, XP-Coach, Kanban-Coach – with all these coaching related terms it is sometimes hard to know, what the job of an <xyz> coach is – this talk provides some answers. (Slides from my talk at the Lean Kanban Benelux Conference 2016)

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What coaching stances can do for you in Kanban settings...

  1. 1. Slide #2016 Michael Mahlberg Coaching Stances How they can make a difference in Kanban settings LKBX 2016 1
  2. 2. Slide #2016 Michael Mahlberg Michael Mahlberg 2
  3. 3. Slide #2016 Michael Mahlberg 3 Slide #2016 Michael Mahlberg Michael Mahlberg 2 Slide #2016 Michael Mahlberg 4 Photo Credit: Some rights reserved by Bernd Thaller https://flic.kr/p/DZmSqm Photo Credit: Some rights reserved by Marcus Rahm https://flic.kr/p/gQZqR4 Vienna Slide #2016 Michael Mahlberg 5 Photo Credit: Some rights reserved by Bernd Thaller https://flic.kr/p/DZmSqm Photo Credit:Some rights reserved by mae noelle https://flic.kr/p/5dJW2C Photo Credit: Some rights reserved by Jason Scragz https://flic.kr/p/DYivH 1967 Slide #2016 Michael Mahlberg 6 Photo Credit: Some rights reserved by StaffanVilcans https://flic.kr/p/76kd2M 1982 Slide #2016 Michael Mahlberg 7 1985 Photo Credit: Some rights reserved by Sam valadi https://flic.kr/p/s2T93f Slide #2016 Michael Mahlberg 8 1989 Slide #2016 Michael Mahlberg 9 Photo Credit: Some rights reserved by Lothar Monshausen https://flic.kr/p/9Ykjpq 1990ies Slide #2016 Michael Mahlberg 10 Photo Credit: Some rights reserved by Stefan Leijon https://flic.kr/p/nADSqk 1990ies Slide #2016 Michael Mahlberg 11 Photo Credit: Some rights reserved by Tony Hisgett https://flic.kr/p/bfsi6Z 1990ies
  4. 4. Slide #2016 Michael Mahlberg 4 Slide #2016 Michael Mahlberg 12 1990ies Function Process Process Elementary Process Elementary Process Elementary Process Elementary Process SUBJECT AREA 1 NTT1 NTT2 NTT-A NTT-B NTT-D NTT-C Slide #2016 Michael Mahlberg 13 Photo Credit: Some rights reserved by David Blaikie https://flic.kr/p/cYWvfA ~2000 Slide #2016 Michael Mahlberg 14 Photo Credit: Some rights reserved by Bob Bob https://flic.kr/p/82CsnK ~2003 Slide #2016 Michael Mahlberg 15 ~2008 Slide #2016 Michael Mahlberg 17 ~2011 Slide #2016 Michael Mahlberg 20 2008 Slide #2016 Michael Mahlberg 21 Slide #2016 Michael Mahlberg 22 P olving eadership roblem S L Slide #2016 Michael Mahlberg 23
  5. 5. Slide #2016 Michael Mahlberg 5 Back toTopic
  6. 6. Slide #2016 Michael Mahlberg Coaching Stances How they can make a difference in Kanban settings LKBX 2016 6
  7. 7. Slide #2016 Michael Mahlberg Caveat: “All Models Are Wrong – But Some Are Useful” — George E. P. Box 7
  8. 8. Slide #2016 Michael Mahlberg What Kind Of Coach? 8 Photo Credit: Some rights reserved by Emslichter https://pixabay.com/en/setra-s6-50-years-coach-collect-1762942/ Photo Credit:Some rights reserved by Airviews Photography https://flic.kr/p/eaeHLY Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little- Photo Credit: Some rights reserved by dankueck https://flic.kr/p/bg7ita
  9. 9. Slide #2016 Michael Mahlberg 9 XP-Coach Agile-Coach Kanban-Coach Photo Credit: Some rights reserved by MIKIYoshihito https://flic.kr/p/7hNsQ9
  10. 10. Slide #2016 Michael Mahlberg 10 Photo Credit: Some rights reserved by dankueck https://flic.kr/p/bg7ita …partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Professional Coaching
  11. 11. Slide #2016 Michael Mahlberg THE COACHING STANCE • The solution lies within the client • Coach and client are at an equal level (peers) • The coach is not the one to find the solution • The client is the expert for them self • The coach offers a container without judgement • Coach and client work with with an open outcome 11
  12. 12. Slide #2016 Michael Mahlberg WHAT OTHER STANCES? 12 Photo Credit: Some rights reserved by Adrian Scottow https://flic.kr/p/8fqtzE
  13. 13. Slide #2016 Michael Mahlberg Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little-league-1536097/ THE STANCES OF THE SPORTS COACH 13
  14. 14. Slide #2016 Michael Mahlberg Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little-league-1536097/ 14 Sports analogies Inspired by discussions with Dan Brown at the #KLR16
  15. 15. Slide #2016 Michael Mahlberg Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little-league-1536097/ STANCES OF THE SPORTS-COACH Tell Show Teach Sell Train Coach 15 (!)
  16. 16. Slide #2016 Michael Mahlberg TELL 16 Photo Credit: Some rights reserved by suc https://pixabay.com/en/talk-shout-megaphone-tell-say-man-457540/
  17. 17. Slide #2016 Michael Mahlberg SHOW 17 Photo Credit: Some rights reserved by Mojpe https://pixabay.com/en/mother-son-pointing-ship-sea-1613726/
  18. 18. Slide #2016 Michael Mahlberg TEACH 18 Photo Credit: Some rights reserved by geralt https://pixabay.com/en/board-classroom-education-school-1523537/
  19. 19. Slide #2016 Michael Mahlberg TRAIN 19 Photo Credit: Some rights reserved by Faldrian. https://flic.kr/p/eCKtiv
  20. 20. Slide #2016 Michael Mahlberg SELL 20 Photo Credit: Some rights reserved by Herry Lawford https://flic.kr/p/nUnyWz
  21. 21. Slide #2016 Michael Mahlberg Photo Credit: Some rights reserved by dankueck https://flic.kr/p/bg7ita COACH (!) 21
  22. 22. Slide #2016 Michael Mahlberg 22 Back toTopic
  23. 23. Slide #2016 Michael Mahlberg ONE MORE THING 23 TWO S
  24. 24. Slide #2016 Michael Mahlberg COACHING STANCES • Coaching ⩯ Professional Coaching • THE coaching stance (solution lies within the client etc.) • Coaching ⩯ Sports Coaching • Several stances for the coach – One of them is similar to the stance the coach assumes in Professional Coaching 24
  25. 25. Slide #2016 Michael Mahlberg ∆ INTERACTION STANCES (INCLUDING COACHING) 25 Consulting Mentoring Coaching ➙ Delta in knowledge ➙ Delta in experience ➙ Delta in process-mastery (coaching-process)
  26. 26. Slide #2016 Michael Mahlberg Coaching Stances How can they make a difference in Kanban settings? 26 ✓
  27. 27. Slide #2016 Michael Mahlberg PHASES OF “KANBAN INITIATIVES” 27
  28. 28. Slide #2016 Michael Mahlberg 28 Introducing Sustaining A personal point of view
  29. 29. Slide #2016 Michael Mahlberg 29 Introducing Sustaining A personal point of view
  30. 30. Slide #2016 Michael Mahlberg STATIK Systems Thinking Approach To Introducing Kanban 30 https://www.linkedin.com/pulse/statik-systems-thinking-approach-implementing-kanban-david-anderson
  31. 31. Slide #2016 Michael Mahlberg STATIK • Understand what makes the service fit for purpose for the customer • Understand sources of dissatisfaction with the current system • Analyze demand • Analyze capability • Model workflow • Discover classes of service • Design the Kanban system • Socialize the design and negotiate implementation 31 https://www.linkedin.com/pulse/statik-systems-thinking-approach-implementing-kanban-david-anderson
  32. 32. Slide #2016 Michael Mahlberg KANBAN PRACTICES • Visualize • Limit work in progress • Manage flow • Make policies explicit • Implement feedback loops • Improve collaboratively, evolve experimentally 32
  33. 33. Slide #2016 Michael Mahlberg 33 Introducing Sustaining A personal point of view
  34. 34. Slide #2016 Michael Mahlberg 34 STATIK-Step1 Understandwhatmakes theservicefitforpurpose forthecustomer STATIK-Step2 Understandsourcesof dissatisfactionwiththe currentsystem STATIK-Step3 Analyzedemand STATIK-Step4 Analyzecapability STATIK-Step5 Modelworkflow STATIK-Step6 Discoverclassesofservice STATIK-Step7 Designthekanbansystem STATIK-Step8 Socializethedesignand negotiateimplementation Consulting Mentoring Coaching
  35. 35. Slide #2016 Michael Mahlberg 35 Introducing Kanban Coaching Consulting Mentoring
  36. 36. Slide #2016 Michael Mahlberg 36 Introducing Sustaining A personal point of view
  37. 37. Slide #2016 Michael Mahlberg 37 Introducing Sustaining
  38. 38. Slide #2016 Michael Mahlberg 38 Introducing Sustaining Evolution [of the underlying system(s)]
  39. 39. Slide #2016 Michael Mahlberg Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little-league-1536097/ STANCES OF THE SPORTS-COACH Tell Show Teach Sell Train Coach 39 (!)
  40. 40. Slide #2013 Michael Mahlberg EVOLVING KANBAN SYSTEMS 40 Tell Show Teach Sell Train Coach Visualize X X X X X Limit WIP X X X Manage flow X X X Explicit policies X X X X Feedback loops – X X X Scientific method – X X X X
  41. 41. Slide #2016 Michael Mahlberg INTERNAL STANCE OF THE COACH • For example: • Co-active coaching (e.g. H. Kimsey-House et.al) • Systemic coaching (e.g. P.W. Gester) • Solution focused coaching (e.g. Steve de Shazer) • Provocative coaching (e.g. Frank Farelly) 41
  42. 42. Slide #2016 Michael Mahlberg AN EXAMPLE… • What’s the optimal WIP-Limit? • For what purpose (aka why) do you want to know the optimal WIP-limit? • How does the optimal WIP-limit affect the system? • How would you recognize that you have found the optimal WIP-limit • Why should you need a WIP-limit at all? 42
  43. 43. Slide #2016 Michael Mahlberg INTERNAL STANCE OF THE COACH TECHNIQUE OF THE COACH • For example: • Co-active coaching (e.g. H. Kimsey-House et.al.) • Systemic coaching (e.g. P.W. Gester) • Solution focused coaching (e.g. Steve de Shazer) • Provocative coaching (e.g. Frank Farelly) 43
  44. 44. Slide #2016 Michael Mahlberg INFLICTING COACHING? 44
  45. 45. Slide #2016 Michael Mahlberg It’s not the coach who gets the gold medal! 45 Photo Credit: Some rights reserved by Michael (a.k.a. moik) McCulloughhttps://flic.kr/p/9ECRw3
  46. 46. Slide #2016 Michael Mahlberg COACHING AGREEMENT 46 Photo Credit: Some rights reserved by jarmoluk https://pixabay.com/en/document-agreement-documents-sign-428335/
  47. 47. Slide #2016 Michael Mahlberg 47 “It is only possible to coach a client who wants to be coached” Part of the coaching agreement is the client’s commitment to work on their defined goals Photo Credit: Some rights reserved by Broad Bean Media https://flic.kr/p/dm7ZQ1
  48. 48. Slide #2016 Michael Mahlberg What Kind Of Coach? 48 Photo Credit: Some rights reserved by Emslichter https://pixabay.com/en/setra-s6-50-years-coach-collect-1762942/ Photo Credit:Some rights reserved by Airviews Photography https://flic.kr/p/eaeHLY Photo Credit: Some rights reserved by keijj44 https://pixabay.com/en/baseball-runner-coach-little- Photo Credit: Some rights reserved by dankueck https://flic.kr/p/bg7ita
  49. 49. Slide #2016 Michael Mahlberg AGILE COACHING COMPETENCY 49 Agile-Lean Practitioner Professional
 Coaching Teaching Mentoring Technical Mastery Business Mastery Transformation Mastery Applies Agile practices, lives Agile values Partnering with clients in a creative process that inspires their personal and professional potential (from ICF) Facilitating Source: Agile Coaching Competency Model http://agilecoachinginstitute.com/agile-coaching-resources/ Instructing others in specific knowledge, skills and perspective Sharing knowledge, skills & perspectives that foster the personal and professional growth of someone else Technical expertise as a software craftsperson Expert at business-value- driven innovation and product development Expertise as an organizational development and change catalyst A neutral process holder who guides groups through processes that help them come to solutions and make decisions
  50. 50. Slide #2016 Michael Mahlberg COACHING STANCES Tell Show Teach Sell Train Coach 50 (!) The solution lies within the client The client is the expert for them self Coach and client work together on an open outcome ∆Consulting Mentoring Coaching ➙ Delta in knowledge ➙ Delta in experience ➙ Delta in process-mastery (coaching-process)
  51. 51. Slide #2013 Michael Mahlberg QUESTIONS 51
  52. 52. Slide #2013 Michael Mahlberg THANK YOU VERY MUCH! 52
  53. 53. Slide #2013 Michael Mahlberg CONTACT INFORMATION 53 • If you have questions, don’t hesitate to contact me via e-mail at: mm@michaelmahlberg.com • You can also find me onTwitter as MMahlberg • I sometimes blog on http://agile-aspects.michaelmahlberg.com • My homepage is http://www.michaelmahlberg.de

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