1. Solutions to Your Most
Common Employee-Related Challenges
Profiles International provides a comprehensive array of assessment instruments that help companies use
information as a competitive strategy. Profiles’ assessment tools, evaluations and related products target all phases
of employment, from selection and hiring to training, coaching and management performance. Profiles’ assessments
provide accurate, reliable data that helps employers achieve accurate job fit; helps managers lead, coach and
motivate effectively; and helps all employees direct their efforts to achieve greater productivity and profitability.
ProfileXT® Profiles Customer Service Profile assesses the attitudes
The ProfileXT predicts job suitability and accurately and customer service proficiency of employees and
matches people with the work they do, allowing you to job candidates. It gives you the critical information you
identify and place top performers in each position. need to hire individuals with good customer service
skills, improve customer service training and increase
A “total person” assessment with a myriad of uses, awareness that every employee is part of the customer
the ProfileXT is used for selection, coaching, training, service team.
promotion, managing, succession planning and job
description development. It measures the job-related CheckPoint 360° Feedback System™
qualities that make a person productive – Thinking and A powerful professional management development
Reasoning Style, Behavioral Traits and Occupational tool, the CheckPoint 360° Feedback System positively
Interests. impacts an individual’s growth and the organization’s
success.
Profiles also offers a sales assessment, the
ProfileXTSales™, to assist sales leaders in identifying, The Profiles CheckPoint 360° Feedback System
developing and retaining people with an innate provides the basis for planning and executing a
talent for selling. ProfileXTSales provides important program for professional growth for each manager.
information on thinking style, behavioral characteristics The CheckPoint 360° Feedback System is a multi-rater
and occupational interests on current employees or feedback process that provides managers and leaders
candidates. This enables sales leaders to accurately with an opportunity to receive an evaluation of their job
predict success in a given sales position, develop performance from the people around them. The results
strategic succession planning, and implement allow them to compare the opinions of others with their
employment/redeployment programs. This tool allows own perceptions, positively identify their strengths and
leaders and organizations to effectively drive sales, pinpoint the areas of job performance that could be
increase employee satisfaction and leverage top improved.
performers to increase market penetration.
CheckPoint SkillBuilder Series™
Customer Service Profile™ The CheckPoint SkillBuilder Series consists of eighteen
Worldwide, up to two-thirds of all customers leave due self-paced, self-improvement programs designed
to poor customer service. That is why the people you to help managers improve their performance. A
select to interface with your customers are so important. companion to the CheckPoint 360° Feedback System,
When you hire employees using Profiles Customer the SkillBuilder Series offers managers the opportunity
Service Profile you populate your organization with to develop the competencies that are most important to
people who will increase customer satisfaction, reduce their professional growth and success.
complaints, build customer loyalty, increase sales and
make significant gains in profitability. Managers participating in the CheckPoint SkillBuilder
Series find it easy and convenient. After responding to
questions and doing online exercises, participants can
print a customized Self-Improvement Report outlining
a plan of action for professional development.

2. Step One Survey II® Profiles Team Analysis™
The Step One Survey II (SOSII) provides companies a The more you know about your team’s strengths and
structured interview process and attitude assessment weaknesses, the better you can balance your team
to identify the best candidates for positions, objectively and focus your management efforts for positive results.
obtain accurate information and conduct better
interviews. The Profiles Team Analysis outlines team members’
characteristics compared to the team leader’s
The survey asks tough questions that evaluate job characteristics giving insight into the role he or she must
applicants’ attitudes towards illegal substance abuse, play to keep team members focused, maximize their
reliability and work ethic. The Step One Survey II helps performance and achieve team objectives. Data in the
employers protect company assets against theft, fraud report are used to eliminate conflict, build cooperation,
and embezzlement, while protecting the company improve communication and assure that the team
itself from inefficiency, absenteeism and frequent achieves desired results.
job turnover.
Profiles Employee Background Check
Profiles Performance Indicator™ Knowing the backgrounds of the people you hire is
A leader’s guide for all managers, the Profiles absolutely essential. Businesses can be held liable for
Performance Indicator measures key behavioral accidents and crimes committed by its employees.
factors and their impact on business success,
providing managers information that makes each Employee Background Check is an information service
employee more valuable and productive. Profiles that verifies job applicants’ resume data, checks
Performance Indicator Management Reports are like driving records and examines criminal history to
instruction manuals, filled with essential information reduce the risk of negligent hiring liability. Through
about your people – behavioral tendencies in critical Employee Background Check you can verify the
job-related competencies, employee response to accuracy and/or completeness of information provided
job stress, frustration, conflict, and adaptability to by job applicants — before hiring and training — reducing
change, as well as how each employee is motivated. the costs incurred by high turnover as well as your
risk of liability.
Profiles Sales Indicator™
To be happy, productive and successful in sales, Profiles WorkForce Compatibility™
a person must have certain key qualities such as This powerful tool provides valuable insight into
competitiveness, persistence and sales drive. How workplace compatibility between a manager and their
can you find people who have these qualities and employees. The tool measures and compares seven
position them to be top performers? The Profiles working characteristics between the manager and
Sales Indicator takes much of the guesswork out of employee, and it provides guidance on how these
hiring the right sales people for your company’s sales characteristics impact their working relationship.
positions. The Profiles Sales Indicator assesses Specific recommendations based on these
five key qualities necessary for sales success and it comparisons are recommended to improve employee/
predicts seven critical sales behaviors that affect manager communication, reduce conflict and increase
performance. Comprehensive reports help you coach productivity.
your sales team and customize training programs to
maximize each salesperson’s effectiveness.
03.08 Profiles Office Park • 5205 Lake Shore Drive • Waco, Texas 76710-1732 • 800.960.9612 • www.profilesinternational.com