Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Similar to Io t pov retail offerings external
Similar to Io t pov retail offerings external (20)
Recently uploaded
Recently uploaded (20)
Io t pov retail offerings external
- 1. IBM IoT for Real Estate POV & IoT for Retail Offerings Smarty Program Director, IoT for Retail & Real Estate Offerings
- 2. Overview • IBM IoT for Real Estate POV • IBM IoT for Retail Overview • IBM IoT for Retail Offerings • IBM IoT for Retail Use Cases • IBM IoT Resources
- 3. IBM Internet of Things IBM IoT for Real Estate POV 2
- 4. IoT can create Chaos for Customers Customers Portfolio of Properties/Stores Location 1 Location 2 Location 3 Location 4 Location 5 Equip Vendor B IoT Platform Lighting Vendor A IoT Platform BMS Vendor A IoT Platform Lighting Vendor B IoT Platform Equip Vendor A IoT Platform BMS Vendor B IoT Platform Elevator Vendor B IoT PlatformLighting Vendor B IoT Platform Elevator Vendor A IoT Platform Sensor Vendor A IoT Platform
- 5. IBM IoT Foundations Platform Unifies ‘Things’ for Customers Customers Portfolio of Properties/Stores Location 1 Location 2 Location 3 Location 4 Location 5 Equip Vendor B IoT Platform Lighting Vendor A IoT Platform BMS Vendor A IoT Platform Lighting Vendor B IoT Platform Equip Vendor A IoT Platform Elevator Vendor B IoT Platform Lighting Vendor B IoT Platform Elevator Vendor A IoT Platform Lighting Vendor C IoT Platform
- 6. Third Party Apps IBM IoT Foundation Offerings IBM IoT Foundation Connect Attach, Collect & Organize, Device Management, Secure Connectivity, Visualization IBM IoT Foundation Information Management Storage & Archive, Metadata Management, Reporting, Streaming data, Parsing and Transformation, Manage unstructured data IBM IoT Foundation Analytics Predictive, Cognitive, Real-time, and Contextual IBM IoT Foundation Risk Management Security Analytics, Data Protection, Auditing/Logging, Firmware Updates, Key/Cert Mgmt, Org Specific Security Third Party Apps The IBM IoT Foundation - Everything you need to Innovate with IoT
- 7. Things Centric IoT People Centric IoT Operators of Things: Focuses on patterns involving the operation of old and new equipment, now integrated with intelligent things, can become interactive, reactive, and adaptive; to each other, people and places Occupiers of Locations: Focuses on patterns involving the usage of a location, now integrated with intelligent in-door location services, can deliver utilization tracking while engaging people as they navigate the location IBM IoT deliveries benefits to customers focused on …
- 8. IoT Foundations/Real Time Insights/Presence Insights Enhance & expand your TRIRIGA investment Watson Analytics for TRIRIGATwitter IBM TRIRIGA Operations & Services Real Estate & Lease Accounting Capital Projects Space & Move Reservations Energy & Sustainability IBM BlueMix
- 9. Increased Asset Performanc e Optimized Cost of Operations Enhanced Personal Experiences Real Time Decision Support IoT Benefits Enterprise wide focus across your portfolio IoT Foundations/Real Time Insights/Presence Insights Watson Analytics for TRIRIGATwitter IBM BlueMix IBM TRIRIGA Operations & Services Real Estate & Lease Accounting Capital Projects Space & Move Reservations Energy & Sustainability Connect Information Management Privacy/Securi ty Mobility IoT for Retail IoT for Offices IoT for Airports IoT for Hospitals IoT for Venues IoT for Education Things IoT Use Cases People IoT Use Cases Condition Based Maintenance Energy Management Space Optimization B2C2E Engagement Location Types Use Cases Analytics Applications IoT Platform Ecosystem IoT Services
- 10. IoT Foundation IoT Real-Time Insights Real-time data TRIRIGA IoT Recipes on BlueMix TRIRIGA IoT Recipes on BlueMix Recipes to … • Register IoT Things to TRIRIGA Spaces & Assets • Get TRIRIGA Floor Plans, convert to Indoor Geo- Aware Floor Map (Apple format) Recipes to … • Create Work Request • Create Space Utilization Log by location • Create Energy Log • Create Dwell Log tied to Work Task to match invoice • Auto Check-in/out Reservations • Auto Reserve Space TRIRIGA BlueMix Recipes for innovative IoT use cases
- 11. IBM Internet of Things IBM IoT for Retail Overview 10
- 12. 11 IoT interaction and resulting data will drive… Enhanced customer experiences Increased in-store conversions Accurate inventory tracking Optimized store operations New business opportunities Store & Supply Chain Optimization Consumer Insights & Interaction A Road To Next Gen Value Chain Right Store Location, Range, Layout Perfect Shelf See, Spot, Select OmniChannel Journey Anywhere, Anyway, Anytime Perfect Supply Chain On-Shelf, On-Hand, On-Time Source : Wal-Mart CIO Presentation
- 13. 12 IoT-enabled store IoT Tagged Inventory IoT-enabled Displays Shopper’s IoT Smart Device IoT Presence Beacons IoT Point of Sale IoT Enabled Lighting/HVAC
- 14. IoT for Retail Offerings 13
- 15. 14 Leverage a proven Presence Insight framework to jump start the retail transformation Indoor Location Services to enhance customer experience Improved inventory tracking to increase transactions Optimized Store Operations to reduce costs IndustryTransformation IoTforRetail Customer Engagement Smart Store Advanced Inventory Three distinct IoT Offerings for Retail
- 16. 15 Create transparent shopping experience across Omni-Channel Build Eco-system of Sensor Partners with IBM BlueMix Recipes streaming data into Presence Insight Partner with IBM Commerce (Xtify/SilverPop) to provide easily deployed interactions to customers existing Store Mobile Apps Incorporate Advanced Analytics including Weather and Social data IndustryTransformation IBM IoT for Retail Presence Insight IoTforRetail Customer Engagement Inventory Guest Wifi BLE Beacons Video Cameras Point of Sale RFID
- 17. 16 IBM IoT for Retail, Offering 1 : Customer Engagement … How it works IoT Device Vendors Guest Wifi BLE Beacons Video Cameras Point of Sale RFID 4 Shoppers receives location and product aware content plus store navigation 2 3 5 Advanced Analytics, including Shopper in-store behavior, weather and social data tells complete story Location/Product specific Content delivered to Shopper based on store presenceOptional – Live Digital Floor Plans provided by TRIRIGA Retailer registers Sensor Devices by store area in PI 1
- 18. 17 Retail and CPG businesses can incorporate weather information to bring efficiency into planning process and improve customer engagement Weather related demand and supply Use long and short term weather in forecasting demand and mitigating out of stock conditions Supply and Demand Planning Weather related reporting and forecasting Complement driving behavior data with weather to better understand drivers of business outcomes Performance Analytics Customer engagement Tailor personalized offerings on differences in both weather and customer behavior Personalized Offerings Weather informed marketing campaigns Improve personalized marketing campaign efficiency based on local weather data Marketing Effectiveness
- 19. 18 IndustryTransformation Incorporate advanced inventory tracking within stores to improve conversions and provide insight on customer interaction IoTforRetail Smart Store IBM IoT for Retail IoT Foundations/Presence Insight Capitalize on a massive ecosystem of store equipment, fixtures & device providers to consolidate and analyze store data Provide advanced HVAC, Lighting and other equipment rules to recommend actions to drive down operating costs Incorporate Weather data to improve operations
- 20. 19 IBM IoT for Retail, Offering 2 : Smarter Store … How it works IoT Store Device & Equipment Vendors 3 Advanced Analytics produce Actions such as Energy Logs, Vendor Time Logs or Work Orders in TRIMAX Retailer registers Store Equipment and Devices via IoT Recipes 1 Smart Equipment Smart Lighting Smart HVAC Smart Shelving Smart Layout Smart Checkout Store Management Smart Security Third Party Device/Equipment IoT Platform Third Party Apps & Data integrated via APIs 2 IoT Foundations Store & Equipment Data streams into IoT Foundations 2 4 Staff and Vendors can manage actions and preform device command and control functions
- 21. 20 Create a Smart Store with advanced IoT instrumentation to drive better shopper experience and reduce operating costs IndustryTransformation SolutionAdministrationIoTforRetail Advacned Inventory Leverage RFID and other inventory sensing solutions to help store understand location and shelf availability Incorporate advanced analytics on inventory (i.e. try vs. buy) Automate shelf stocking processes Improve Checkout processes IBM IoT for Retail IoT Foundations/Presence InsightBLE Beacons Video Cameras Point of Sale RFID
- 22. 21 IBM IoT for Retail, Offering 3 : Advanced Inventory … How it works 21 3 Store Associates get automated notices on Restocking requirements and on floor availability 4 Advanced Analytics on inventory data with shoppers in-store behavior, along with social and weather data improves conversions Retailer registers Inventory Sensor Devices by store area in PI IoT Device Vendors Guest Wifi BLE Beacons Video Cameras Point of Sale RFID 1 RFID applied to store products 2
- 23. IBM Internet of Things IBM IoT for Real Estate Use Cases 22
- 24. IBM Internet of Things Office Space Optimization & Engagement with IoT 23 IoT Beacon, Lighting, Elevator, Bathroom Makers 4 Watson Analytics provides Insights to Real Estate Execs on Utilization spawning actions in TRIRIGA TRIRIGA Customer Registers Sensor Devices in Presence Insight 1 Third Party Device/Equipment IoT Platform Third Party Sensors & Data integrated via APIs 2 Utilizing the FieldFlex Mobile Apps, Personal Devices picked up by sensor 2 PI Tracks Entrance, Exit and Dwell Time within Zone as well Repeat & First Time Visitors 3 Portfolio Data & Floor Plans
- 25. IBM Internet of Things Enhanced Service Management with IoT Option 1 : Create Work based on People Sensing TRIRIGA Customer Registers Sensor Devices in Presence Insight 1a PI tracks People Counts within Area/Space to Trigger Work 2b ‘Thing’ sends request for Service into BlueMix/IoTF 2b TRIMAX Work Task is created from BlueMix/IoTF based on People count or Thing request 4 IoT Beacon, Kimberly Clark Option 2 : Create Work based on ‘Thing’ asking for service Using BlueMix Recipe, customer connects Things to listen to 1b
- 26. IBM Internet of Things Audit actual Work Time vs Billed Invoice Labor IoT Beacon, WIFI TRIRIGA Customer Registers Sensor Devices in Presence Insight 1 Utilizing TRIRIGA Mobile Work Order App, Tech Enters Location 2 PI Tracks Entrance, Exit and Dwell Time within Zone 3 Retail Store or Building Space TRIRIGA IoT Recipes on BlueMix TRIRIGA IoT Recipe creates a Work Task Time Log to match against Vendors Invoice 4
- 27. IBM Internet of Things IoT for Retail Use Cases – Retail Spaces IoT PED Offering IoT Focus Use Case Description Sales Target IoTRET001 Store Ops Sensor tracked Store Customer Flow to drive better store layouts and engagement TRIRIGA retail customers, any retailer, mall owners IoTRET002 Engagement Using a Mobile App, provide customer indoor store navigation TRIRIGA retail customers, any retailer, mall owners IoTRET003 Engagement Using a Mobile App, provide Store Associate view of customer in store behavior TRIRIGA retail customers, any retailer, mall owners IoTRET004 Engagement IoT Connected Customer and Display (mannequin, digital display) to provide product details & marketing TRIRIGA retail customers, any retailer, mall owners IoTRET005 Engagement IoT Connected Customer, Fitting Room, and Products to provide enhancements Shopping TRIRIGA retail customers, any retailer, mall owners IoTRET006 Engagement IoT tracked Inventory for enhanced customer driven product details and checkout TRIRIGA retail customers, any retailer, mall owners
- 28. IBM Internet of Things IoT for Retail Use Cases – Retail Spaces IoT PED Offering IoT Focus Use Case Description Sales Target IoTRET007 Inventory IoT tracked Store Inventory for accurate counts, locating, stock replenishment (mobile app driven) TRIMAX retail customers, any retailer, mall owners IoTRET008 Operations IoT Condition-Based-Maintenance (CBM), reading based work order generation TRIMAX retail customers, any retailer, mall owners IoTRET009 Operations Using a Mobile App, track technician/vendor Enter/Dwell/Exit of location to match Labor Time Billing TRIMAX retail customers, any retailer, mall owners IoTRET010 Operations IoT read Meters for Energy consumption TRIRIGA customers, any office occupier/owner IoTRET011 Operations IoT fed Weather Data to location for Energy Normalization TRIRIGA customers, any office occupier/owner IoTRET012 Operations IoT Weather Events for Safety TRIMAX customers any office occupier/owner
- 29. IBM Internet of Things Office Space has largest ROI potential, consider… 2nd Real Estate costs represent the second largest expense for most companies 50% Average office space current utilization 55% Employees classified as mobile workforce 64% Percentage of employees placing workplace flexibility over salary Drives need for real-time understanding of utilization and flexible workspaces engaging workforce
- 30. IBM Internet of Things IoT for Real Estate Use Cases – Office Spaces IoT PED Offering IoT Focus Use Case Description Sales Target IoTRE001 Utilization Sense office space anonymous people flow to provide Insight on Workplace real-time utilization TRIRIGA customers, Any Office Occupier/Owner IoTRE002 Engagement Using a Mobile App, provide person with indoor location navigation TRIRIGA customers, Any Office Occupier/Owner IoTRE003 Engagement Using Partner Reservation App, in-door location aware reservation & check-in & check-out TRIRIGA customers, Any Office Occupier/Owner IoTRE004 Engagement IoT sensed, location aware workplace requests TRIRIGA customers, Any Office Occupier/Owner IoTRE005 Operations IoT sensed, Person counting work order generation (ie Cleaning) TRIRIGA customers, Any Office Occupier/Owner IoTRE006 Operations Using Mobile App, provide technician with list of work orders when entering location TRIRIGA customers, Any Office Occupier/Owner
- 31. IBM Internet of Things IoT for Real Estate Use Cases – Office Spaces IoT PED Offering IoT Focus Use Case Description Sales Target IoTRE007 Operations IoT Condition-Based-Maintenance (CBM), reading/event based work order generation TRIMAX customers, any office occupier/owner IoTRE008 Operations Using a Mobile App, track technician/vendor Enter/Dwell/Exit of location to match Labor Time Billing TRIMAX customers, any office occupier/owner IoTRE009 Operations IoT read Meters for Energy consumption TRIRIGA customers, any office occupier/owner IoTRE010 Operations IoT fed Weather Data to location for Energy Normalization TRIRIGA customers, any office occupier/owner IoTRE011 Operations IoT Weather Events for Safety TRIMAX customers any office occupier/owner IoTRE012 Operations IoT sensed Assets for location tracking TRIMAX customers any office occupier/owner
- 32. IBM Internet of Things IoT for Transportation Use Cases – Transportation Spaces IoT PED Offering IoT Focus Use Case Description Sales Target IoTAP001 Utilization Sense traveler flow to provide Insight on Location real-time movement Airports, Train/Bus Stations IoTAP002 Engagement Using a Mobile App, provide person with indoor location navigation Airports, Train/Bus Stations IoTAP003 Engagement Tracking People Heat-maps to manage queues, generate staff alerts Airports, Train/Bus Stations IoTAP004 Operations Track People to Retail utilization to manager tenant lease terms Airports, Train/Bus Stations IoTAP005 Operations IoT sensed, Person counting work order generation (ie Cleaning) Airports, Train/Bus Stations IoTAP006 Operations Using Mobile App, provide technician with list of work orders when entering location Airports, Train/Bus Stations
- 33. IBM Internet of Things IoT for Venues Use Cases – Entertainment Venues IoT PED Offering IoT Focus Use Case Description Sales Target IoTEV001 Utilization Sense people flow thru venue to provide Insight on Location real-time utilization Stadiums, Tracks, Zoos, Museums, Amusement Parks etc. IoTEV002 Engagement Using a Mobile App, provide person with indoor location navigation Stadiums, Tracks, Zoos, Museums, Amusement Parks etc. IoTEV003 Engagement Tracking People Heat-maps to manage queues, generate staff alerts Stadiums, Tracks, Zoos, Museums, Amusement Parks etc. IoTEV004 Operations Track People to Retail utilization to manager tenant lease terms Stadiums, Tracks, Zoos, Museums, Amusement Parks etc. IoTEV005 Operations IoT sensed, Person counting work order generation (ie Cleaning) Stadiums, Tracks, Zoos, Museums, Amusement Parks etc. IoTEV006 Operations Using Mobile App, provide technician with list of work orders when entering location Stadiums, Tracks, Zoos, Museums, Amusement Parks etc.
- 34. IBM Internet of Things IBM IoT Resources 33
- 35. 34 Internal & External resources Internal one stop shop for IoT ibm.biz/IoTWiki https://w3.ibm.com/ibm/thinkacademy/index.ht ml#/internet-of-things/learning-for-a-new-era IBM IoT for Retail - Presence Insight - Video 2 YouTube Videos IBM IoT for Retail - Presence Insight - Video 1
- 36. 35 IBM IoT – Get started today 35 Learn more about IBM’s point of view on the Internet of Things ibm.com/IoT Try out Internet of Things on Bluemix ibm.biz/try_iot Join us in our IoT conversations @IBMIoT
- 37. 36 Demo IoT Presence Insight on Bluemix
- 38. 37
- 39. 38 External Data (e.g. Weather, Geo-Spatial) Internal Data (e.g. IT and OT systems EAM, ERP, CRM, etc.) Transformindustries via content-rich platform and analytics Insurance Risk scoring & assessment OEMs / Suppliers Remote monitoring, Improve engineering design Retail & Distribution Improve inventory mgt, and customer experience Industrial Improve operations and production capacity Travel & Transport Improve logistics and operational safety Connected Device Data (e.g. Diagnostics, Condition, Control data, KPIs) Data Content-Rich IoT Platform Providing Insights Analytics cross-industry or industry/domain/asset specific analytics Industry specific services, solutions and insights
- 40. 39 These solutions allow retailers to transform quickly to differentiate themselves and personalize shopping experience
- 41. 40 And the successful are doing things to satisfy this appetite and impact their bottom line 40 © 2015 IBM By 2018, B2B sellers that incorporate personalization into digital commerce will realize revenue increases up to 15%. By 2018, organizations who offer personalization will outsell companies who don’t by more than 30% Source: Gartner 60 percent of data from smartphones, tablets and appliances begin to lose value within milliseconds of being generated.
- 42. 41 To capitalize on these opportunities retailers must leverage new technologies and execute three imperatives flawlessly New technologies enable retailers to transform to get the three universal imperatives right: •Big Data & Analytics •Cloud •Mobility •Social Business Implemented together, these imperatives enable smarter retail—a key to connecting with consumers, operating efficiently and capturing loyalty to gain market share and drive profitable growth.
- 43. 42 Real-Time Personalization “I want to dynamically serve up relevant content, offers and recommendations.” Digital Recommendations Real-Time Interaction Management Opportunity Detection