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Entrepreneurial Management!
5 Dimensions of Success!
!
!
!
!

Nathan Monk!
Sr. Strategist,!
Info. Technology (ICE) Practice, MaRS!
!

@Cowboytweets!
!
!
!
!
Pg 3
A set of principles and frameworks that
helps startups identify a sustainable
business model with the least amount
of waste possible.
- Jon Worren, MaRS Entrepreneurship Programs
‘A legendary hero is usually the founder of something – the
founder of a new age, the founder of a new religion, the
founder of a new city, the founder of a new way of life. In
order to found something new, one has to leave the old and
go on a quest of the seed idea, germinal idea that will have
the potential of bringing forth that new thing.’
!
– Joseph Campbell, The Hero with a Thousand Faces
!

!

! !!

!

!-!

Pg 5!
You do not need to just solve a ‘pain’ or
‘problem’ to be an entrepreneur.!
!

!

! !!
!

Pg 6!
Why?!
!

! !!

!

!-!

Pg 7!
Ask yourself.
What can I do well that I would love to do
for an extended period of time?
!
!
!
!
!
!

!

! !!
!
Pg 8!
Where to start ‘digging’.
1.  Knowledge: what was the focus of your education or career?!
2.  Capability: what you most proficient at?!
3.  Connections: who do you know that has expertise in different industries? !
4.  Financial assets: do you have access to significant financial capital, or
will you be relying on a meager savings account to start out!
5.  Name recognition: what are you or your partners well-known for?!
6.  In previous jobs you’ve held, what inefficiencies or pain points existed?!
7.  Passion for a particular market…!
8.  Commitment: do you have the time and effort to devote?
!
!
!
!!

!

!

Read: Crush It! By Gary Vay-ner-chuck
Pg 9!
‘Often you will find an idea or technology that
improves something for you personally, then realize
that idea or technology has the potential to help
many others.’ !
- Bill Aulet, Sr. Lecturer, MIT Entrepreneurship - Sloan School of Management !

!

Pg 10!
It’s not a solo sport.
Your choice of co-founders is extremely important. The research at MIT
suggest that businesses with multiple founders are more successful than
those founded by an individual.!
!
!
!
!
!
!
!
!
Read: ‘ The Founder’s Dilemmas’ – Noam Wasserman
!

Pg 11!
What is ‘Entrepreneurial Management’?!
! ! !!

!

!

Pg 12!
Ready to jump?!
! ! !!

!

!

Pg 13!
‘75% of all venture-backed start-ups fail.’

!

– Shikhar Gosh, Harvard Business School
!

! !!

!

!

Pg 14!
Why?!
!

! !!

!

!!

Pg 15!
Here’s what we know. !
1. 

Startups with helpful mentors, track performance metrics effectively & learn from thought leaders
raise 7x more money & have 3.5x better user growth.!

2.  Pivoting startups raise 2.5x more money, 3.6x better user growth, & are 52% less likely to scale
prematurely. Startups that haven’t raised money overestimate their market size by 100%. !

3.  Premature scaling is common reason startups perform worse: scale team, customer acquisition
strategies, or over build the product.!
4. 

Solo founders take 3.6x longer to reach scale stage.!

5. 

Business-heavy founding teams are 3.3x more likely to successfully scale with sales-driven startups!

6. 

Tech-heavy founding teams are 3.3x more likely to scale with a product-centric startup!

7.  Balanced teams with one technical founder and one business founder raise 30% more money, have 2.9x
more user growth and are 19% less likely to scale prematurely than technical or business-heavy founding
teams!
8. 

Founders that don’t work full-time have 4x less user growth and end up raising 24x less money from investors!

9.  Most successful founders are driven by impact rather than experience or money.!
10.  Startups need 2-3 times longer to validate their market than most founders expect. The underestimation
creates the pressure to scale prematurely. B2B and B2C isn’t a meaningful segmentation because of the way
the internet has changed customer dynamics. !
Source: Startup Genome Report: 3200+ high growth startups, co-authored by researchers at UC Berkeley & Stanford, supported by Steve Blank, the Sandbox Network & 10 global accelerators.
Pg 16
The art of ‘high-growth’ entrepreneurship
is to master the chaos of getting each of
these 5 dimensions to move in time and
concert with one another. !
!

!

! !!- Startup Genome Report
!

Pg 17!
5-Dimensions Failure Causation!
Customer	
  

Product	
  

Team	
  

No	
  segmenta+on	
  
Acquisi+on	
  b4	
  PMF	
  
Missing	
  PMF	
  	
  
Vanity	
  metrics	
  trap	
  
Influencer	
  focus	
  
Wrong	
  archetype	
  

Invalidated	
  PSF	
  
Inves+ng	
  scale	
  before	
  PMF	
  
3.4x	
  more	
  lines	
  of	
  code	
  
Execute	
  on	
  irrelevant	
  
Poor	
  MVP	
  /	
  conversion	
  
Outsourced	
  dev.	
  
	
  

Hiring	
  too	
  much	
  too	
  early	
  
Adop+ng	
  mul+-­‐levels	
  
Not	
  hiring	
  doers	
  
No	
  accountability	
  
Lack	
  of	
  Customer	
  Dvp.	
  
Focus	
  on	
  features	
  
No	
  ‘search	
  &	
  learn’	
  	
  

Business	
  Model	
  

Financials	
  	
  

Profit	
  max.	
  too	
  early	
  
Over	
  planning	
  
Not	
  adap+ng	
  to	
  market	
  
Costs	
  >	
  revenue	
  
Pivot	
  with	
  no	
  valida+on	
  
No	
  learning	
  capture	
  
	
  

Undisciplined	
  
Raising	
  too	
  much	
  
No	
  innova+on	
  accoun+ng	
  
Picking	
  wrong	
  investors	
  
Deploying	
  capital	
  wrong	
  
No	
  KPI	
  or	
  understanding	
  

Misnomer Attributes
• 
• 
• 
• 
• 
• 
• 
• 
• 

Emphasis on market size
Product release cycles
Education levels
Gender
Cofounder history
Entrepreneurial experience
Age
Number of products
Type of tools to track metrics

Source: Startup Genome Report: 3200+ high growth startups, co-authored by researchers at UC Berkeley & Stanford, supported by Steve Blank, the Sandbox Network & 10 global accelerators.
Pg 18
What can we do about this?!
! ! !!

!

!

Pg 19!
6- Stage Life Cycle of a Startup!
STAGE
‘Marmer’

DISCOVERY	
  

• Learning	
  
• Valley	
  of	
  
death	
  

VALIDATION	
  

• PMF	
  
• PSF	
  

EFFICIENCY	
  

SCALE	
  

CONSERVATI
ON	
  

SUSTAIN	
  

Valley of Death
i: $100k / month threshold / scaling, BMC ops. 60%

Search for problem space & fit (PSF-PMF)
STARTUP
ESTG	
  

PMF	
  

PSF	
  

Extreme uncertainty

BEHAVIOURAL
&
ACTUAL
DIMENSIONS

CUSTOMER	
  

Validation

PRODUCT	
  

LSTG	
  

BMC	
  

Search 4 repeatable & scalable business model

TEAM	
  

BUSINESS	
  
MODEL	
  

FINANCIALS	
  

MaRS ICE Practice Startup Methodologies (‘insurance policy)’

High-risk of pre-mature scaling along all dimensions

Pg 20
1,000 Foot View
Startup	
  Phase	
  
	
  
Entrepreneurial	
  
Management	
  

Search	
  

Execu+on	
  
Business	
  
Model?	
  	
  

Tradi+onal	
  
Management	
  
	
  

Growth	
  Phase	
  
‘Scaling successfully is what separates
eventual industry leaders from longforgotten startups in the deadpool.’ 

– Michael A. Jackson
!

Pg 22
Whose theories do we follow? !
Blank!

Osterwalder!

Ries!

Mauyra !

Christensen!

Moore!

Aulet!

Ellis!

Ellis!

Pg 23
Compe++on	
  

Social	
  
Technological	
  

Poli+cal	
  

Economic	
  
What is an MVP?

(Minimum Viable Product)
•  A tactic for cutting back on wasted engineering hours!
•  A strategy to get the product into early evangelists hands as
soon as possible!
•  A tool for generating maximum customer learning in the
shortest possible time.!
•  Answers the question: “What is the smallest or least !

!
!
!
! !!
!

Pg 25!

!

!!
!

Part 1: BUSINESS MODEL GENERATION
!
!
!
!
!!

Pg 26!
!

!

! !!
!

Pg 27!
Environmental Factors!
!!

!

! !!
!

Pg 28!
Part 2: CUSTOMER DEVELOPMENT!

Pg 29!
What we used to think…
Big idea…
!
We no longer compete on a product
or service, but rather, a competitive,
repeatable and scalable business
model.!
!

!

! !!
!

Pg 32!
Listening to customers.!

1.
• 

• 

Translate business
model hypotheses to
test with customers
Develop an MVP of
the solution to test
with customers

2.
• 
• 
• 

Continuous testing
of hypothesis.
Careful analysis of
customer
interactions
Pivot or proceed

3.
• 
• 

Product is refined
enough to sell.
Build demand
through marketing
& sales.

4.
• 

Business
transitions for
startup mode to
departments
operating in
functions

Pg 33!
THERE ARE NO FACTS
INSIDE THE BUILDING,
SO GET THE HECK
OUTSIDE.
Part 3: LEAN
!

Pg 35!
!
‘Lean’ methodology favours
experimentation over elaborate
planning, customer feedback over
intuition, and iterative design over
traditional up-front development. !
!

!

! !!
!

Pg 36!
This is lean.!
!

!

! !!

!

Pg 37!
Why is this important?
!
!

!

! !!
!

Pg 38!
Pg 39!
Pg 40!
CUSTOMER SEGMENTATION!

Pg 41!
The single necessary and sufficient
condition for a business is a paying
customer.
!

Pg 42!
A target customer is a group of potential
customers who share many
characteristics and who would all have
similar reasons to buy a particular
product.
!

Pg 43!
!
‘By choosing a single market to excel
in, your startup can more easily
establish a strong market position,
and hopefully a state of positive cash
flow, before it runs our of resources.’ !
!

!

! !!
!

Pg 44!
Pg 45!
Milkshake

Pg 46!
But wait….don’t start building, scaling,
hiring etc…
!

Pg 47!
7 key questions I’ll leave you with.
!
!

!

! !!
!

Pg 48!
7 key questions
!
!

!

! !!
!

Pg 49!
7 key questions
!
!

!

! !!
!

Pg 50!
7 key questions
!
!

!

! !!
!

Pg 51!
7 key questions
!
!

!

! !!
!

Pg 52!
7 key questions
!
!

!

! !!
!

Pg 53!
7 key questions
!
!

!

! !!
!

Pg 54!
7 key questions
!
!

!

! !!
!

Pg 55!
Summary
•  Be driven by impact

•  Segment your customers

•  It’s not a solo sport

•  Test, test, test

•  Understand failure

•  Listen to customers

•  Search and learn
•  Lean dev is key

•  Remember the 7 key
questions

•  Build a business model

•  Have fun

•  Get out of the building
Summary
•  Entrepreneurial Management offers a set of tools and processes that makes
the process of starting up more manageable:
•  The philosophy brings clarity to the skillset required to succeed:
–  Less persistence – more perception
–  Stack the odds in your favour – rather than trying to win against all odds
–  Commit to the process – not the idea
It’s not the beginning of the end, but it is
perhaps the end of the beginning. !
!

! !!

!

!- Steve Blank, Startup Owner’s Manual
!

Pg 58!
Thank

you. !

!
!
!
Nathan Monk!
nmonk@marsdd.com!
@Cowboytweets!
Appendix
!
!

!

! !!
!

Pg 60!
Lean

Traditional!

Pg 61!

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Introduction to Entrepreneurial Management - Entrepreneurship 101 (2013/2014)

  • 1. Entrepreneurial Management! 5 Dimensions of Success! ! ! ! ! Nathan Monk! Sr. Strategist,! Info. Technology (ICE) Practice, MaRS! ! @Cowboytweets! ! ! ! !
  • 3. A set of principles and frameworks that helps startups identify a sustainable business model with the least amount of waste possible. - Jon Worren, MaRS Entrepreneurship Programs
  • 4. ‘A legendary hero is usually the founder of something – the founder of a new age, the founder of a new religion, the founder of a new city, the founder of a new way of life. In order to found something new, one has to leave the old and go on a quest of the seed idea, germinal idea that will have the potential of bringing forth that new thing.’ ! – Joseph Campbell, The Hero with a Thousand Faces ! ! ! !! ! !-! Pg 5!
  • 5. You do not need to just solve a ‘pain’ or ‘problem’ to be an entrepreneur.! ! ! ! !! ! Pg 6!
  • 7. Ask yourself. What can I do well that I would love to do for an extended period of time? ! ! ! ! ! ! ! ! !! ! Pg 8!
  • 8. Where to start ‘digging’. 1.  Knowledge: what was the focus of your education or career?! 2.  Capability: what you most proficient at?! 3.  Connections: who do you know that has expertise in different industries? ! 4.  Financial assets: do you have access to significant financial capital, or will you be relying on a meager savings account to start out! 5.  Name recognition: what are you or your partners well-known for?! 6.  In previous jobs you’ve held, what inefficiencies or pain points existed?! 7.  Passion for a particular market…! 8.  Commitment: do you have the time and effort to devote? ! ! ! !! ! ! Read: Crush It! By Gary Vay-ner-chuck Pg 9!
  • 9. ‘Often you will find an idea or technology that improves something for you personally, then realize that idea or technology has the potential to help many others.’ ! - Bill Aulet, Sr. Lecturer, MIT Entrepreneurship - Sloan School of Management ! ! Pg 10!
  • 10. It’s not a solo sport. Your choice of co-founders is extremely important. The research at MIT suggest that businesses with multiple founders are more successful than those founded by an individual.! ! ! ! ! ! ! ! ! Read: ‘ The Founder’s Dilemmas’ – Noam Wasserman ! Pg 11!
  • 11. What is ‘Entrepreneurial Management’?! ! ! !! ! ! Pg 12!
  • 12. Ready to jump?! ! ! !! ! ! Pg 13!
  • 13. ‘75% of all venture-backed start-ups fail.’ ! – Shikhar Gosh, Harvard Business School ! ! !! ! ! Pg 14!
  • 15. Here’s what we know. ! 1.  Startups with helpful mentors, track performance metrics effectively & learn from thought leaders raise 7x more money & have 3.5x better user growth.! 2.  Pivoting startups raise 2.5x more money, 3.6x better user growth, & are 52% less likely to scale prematurely. Startups that haven’t raised money overestimate their market size by 100%. ! 3.  Premature scaling is common reason startups perform worse: scale team, customer acquisition strategies, or over build the product.! 4.  Solo founders take 3.6x longer to reach scale stage.! 5.  Business-heavy founding teams are 3.3x more likely to successfully scale with sales-driven startups! 6.  Tech-heavy founding teams are 3.3x more likely to scale with a product-centric startup! 7.  Balanced teams with one technical founder and one business founder raise 30% more money, have 2.9x more user growth and are 19% less likely to scale prematurely than technical or business-heavy founding teams! 8.  Founders that don’t work full-time have 4x less user growth and end up raising 24x less money from investors! 9.  Most successful founders are driven by impact rather than experience or money.! 10.  Startups need 2-3 times longer to validate their market than most founders expect. The underestimation creates the pressure to scale prematurely. B2B and B2C isn’t a meaningful segmentation because of the way the internet has changed customer dynamics. ! Source: Startup Genome Report: 3200+ high growth startups, co-authored by researchers at UC Berkeley & Stanford, supported by Steve Blank, the Sandbox Network & 10 global accelerators. Pg 16
  • 16. The art of ‘high-growth’ entrepreneurship is to master the chaos of getting each of these 5 dimensions to move in time and concert with one another. ! ! ! ! !!- Startup Genome Report ! Pg 17!
  • 17. 5-Dimensions Failure Causation! Customer   Product   Team   No  segmenta+on   Acquisi+on  b4  PMF   Missing  PMF     Vanity  metrics  trap   Influencer  focus   Wrong  archetype   Invalidated  PSF   Inves+ng  scale  before  PMF   3.4x  more  lines  of  code   Execute  on  irrelevant   Poor  MVP  /  conversion   Outsourced  dev.     Hiring  too  much  too  early   Adop+ng  mul+-­‐levels   Not  hiring  doers   No  accountability   Lack  of  Customer  Dvp.   Focus  on  features   No  ‘search  &  learn’     Business  Model   Financials     Profit  max.  too  early   Over  planning   Not  adap+ng  to  market   Costs  >  revenue   Pivot  with  no  valida+on   No  learning  capture     Undisciplined   Raising  too  much   No  innova+on  accoun+ng   Picking  wrong  investors   Deploying  capital  wrong   No  KPI  or  understanding   Misnomer Attributes •  •  •  •  •  •  •  •  •  Emphasis on market size Product release cycles Education levels Gender Cofounder history Entrepreneurial experience Age Number of products Type of tools to track metrics Source: Startup Genome Report: 3200+ high growth startups, co-authored by researchers at UC Berkeley & Stanford, supported by Steve Blank, the Sandbox Network & 10 global accelerators. Pg 18
  • 18. What can we do about this?! ! ! !! ! ! Pg 19!
  • 19. 6- Stage Life Cycle of a Startup! STAGE ‘Marmer’ DISCOVERY   • Learning   • Valley  of   death   VALIDATION   • PMF   • PSF   EFFICIENCY   SCALE   CONSERVATI ON   SUSTAIN   Valley of Death i: $100k / month threshold / scaling, BMC ops. 60% Search for problem space & fit (PSF-PMF) STARTUP ESTG   PMF   PSF   Extreme uncertainty BEHAVIOURAL & ACTUAL DIMENSIONS CUSTOMER   Validation PRODUCT   LSTG   BMC   Search 4 repeatable & scalable business model TEAM   BUSINESS   MODEL   FINANCIALS   MaRS ICE Practice Startup Methodologies (‘insurance policy)’ High-risk of pre-mature scaling along all dimensions Pg 20
  • 20. 1,000 Foot View Startup  Phase     Entrepreneurial   Management   Search   Execu+on   Business   Model?     Tradi+onal   Management     Growth  Phase  
  • 21. ‘Scaling successfully is what separates eventual industry leaders from longforgotten startups in the deadpool.’ 
 – Michael A. Jackson ! Pg 22
  • 22. Whose theories do we follow? ! Blank! Osterwalder! Ries! Mauyra ! Christensen! Moore! Aulet! Ellis! Ellis! Pg 23
  • 23. Compe++on   Social   Technological   Poli+cal   Economic  
  • 24. What is an MVP? (Minimum Viable Product) •  A tactic for cutting back on wasted engineering hours! •  A strategy to get the product into early evangelists hands as soon as possible! •  A tool for generating maximum customer learning in the shortest possible time.! •  Answers the question: “What is the smallest or least ! ! ! ! ! !! ! Pg 25! ! !!
  • 25. ! Part 1: BUSINESS MODEL GENERATION ! ! ! ! !! Pg 26!
  • 28. Part 2: CUSTOMER DEVELOPMENT! Pg 29!
  • 29. What we used to think…
  • 30.
  • 31. Big idea… ! We no longer compete on a product or service, but rather, a competitive, repeatable and scalable business model.! ! ! ! !! ! Pg 32!
  • 32. Listening to customers.! 1. •  •  Translate business model hypotheses to test with customers Develop an MVP of the solution to test with customers 2. •  •  •  Continuous testing of hypothesis. Careful analysis of customer interactions Pivot or proceed 3. •  •  Product is refined enough to sell. Build demand through marketing & sales. 4. •  Business transitions for startup mode to departments operating in functions Pg 33!
  • 33. THERE ARE NO FACTS INSIDE THE BUILDING, SO GET THE HECK OUTSIDE.
  • 35. ! ‘Lean’ methodology favours experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional up-front development. ! ! ! ! !! ! Pg 36!
  • 36. This is lean.! ! ! ! !! ! Pg 37!
  • 37. Why is this important? ! ! ! ! !! ! Pg 38!
  • 41. The single necessary and sufficient condition for a business is a paying customer. ! Pg 42!
  • 42. A target customer is a group of potential customers who share many characteristics and who would all have similar reasons to buy a particular product. ! Pg 43!
  • 43. ! ‘By choosing a single market to excel in, your startup can more easily establish a strong market position, and hopefully a state of positive cash flow, before it runs our of resources.’ ! ! ! ! !! ! Pg 44!
  • 46. But wait….don’t start building, scaling, hiring etc… ! Pg 47!
  • 47. 7 key questions I’ll leave you with. ! ! ! ! !! ! Pg 48!
  • 48. 7 key questions ! ! ! ! !! ! Pg 49!
  • 49. 7 key questions ! ! ! ! !! ! Pg 50!
  • 50. 7 key questions ! ! ! ! !! ! Pg 51!
  • 51. 7 key questions ! ! ! ! !! ! Pg 52!
  • 52. 7 key questions ! ! ! ! !! ! Pg 53!
  • 53. 7 key questions ! ! ! ! !! ! Pg 54!
  • 54. 7 key questions ! ! ! ! !! ! Pg 55!
  • 55. Summary •  Be driven by impact •  Segment your customers •  It’s not a solo sport •  Test, test, test •  Understand failure •  Listen to customers •  Search and learn •  Lean dev is key •  Remember the 7 key questions •  Build a business model •  Have fun •  Get out of the building
  • 56. Summary •  Entrepreneurial Management offers a set of tools and processes that makes the process of starting up more manageable: •  The philosophy brings clarity to the skillset required to succeed: –  Less persistence – more perception –  Stack the odds in your favour – rather than trying to win against all odds –  Commit to the process – not the idea
  • 57. It’s not the beginning of the end, but it is perhaps the end of the beginning. ! ! ! !! ! !- Steve Blank, Startup Owner’s Manual ! Pg 58!