48. Principled Negotiation
§ Separate the people from the problem
§ Focus on interests, not positions
§ Invent multiple options looking for mutual gains before
deciding what to do
49. Principled Negotiation
§ Separate the people from the problem
§ Focus on interests, not positions
§ Invent multiple options looking for mutual gains before
deciding what to do
§ Insist that the result be based on some objective standard
59. Statement of Work
§ Upfront research, including
§ reviewing internal documents
§ stakeholder interviews
§ user interviews.
§ Design Studio workshop
§ Wireframe initial key screens
§ Detailed wireframes of all the flows
60. The Cards
§ The script of the story is on a deck of
cards. Each card is a part of the
story in the process of creating a
deliverable.
62. The object: create
deliverables
§ The object of the game is create
deliverables by playing cards in
order.
§ Some of the cards the team needs
are in the clients’ hands, some are in
the UX team’s hands.
63. Timing and Game Play
§ The game is in three phases:
§ Discovery: Deliverables 1 – 4
§ Research and Design Studio Workshop: Deliverables 5 - 8
§ Design: Deliverables 9 - 10
§ Each phase takes 20 minutes, depending on the size of the
teams.
65. In summary
§ Conflict and communications issues are not the things
*interfering* with our jobs – understanding them IS our
job
§ We can practice getting better at dealing with them,
three ways:
§ Strengthen our core cognitive skills
§ Learn the fundamentals of negotiation
§ Recognize what issues continually arise in your work, and
prepare for them.