About communication skills and its development

1. Personal Communication Skills
A man is seldom better than his
conversation

2. How do you go about Establishing
Rapport?:
1. You need Self-Confidence
2. You must Understand People
3. You must be Enthusiastic
4. You must make Eye Contact
5. You must be Interested in them

3. Communication Skills Overview
•Effective communication skills are a
critical element in your career and
personal lives.
•We all must use a variety of
communication techniques to both
understand and be understood.

4. What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO
ANOTHER. COMMUNICATION IS THE PROCESS OF
MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
Medium
SENDER RECEIVER

5. Why Communication ?
 To express our emotions
 Achieve joint understanding
 To get things done
 Pass on and obtain information
 Reach decisions
 Develop relationships

6. What are the most common ways we
communicate?
SPEAKING
WRITING
VISUAL IMAGE
BODY LANGUAGE

7. Communication Goals
1. To change behaviour
2. To get action
3. To ensure understanding
4. To persuade
5. To get and give Information

8. Why is communication important?
1. Inspires confidence
2. Builds respect in business and social life
3. Helps make friends
4. Develops a distinct personality
5. Reveals your ability to others

9. Essentials of good communication
1. Knowledge
 Spontaneity in conversation
 Level of conversation
2. Organising your thoughts
3. Participating in discussions
4. Body Language
5. Being a good listener

10. Levels of Communication:
1. VERBAL
Intra verbal: intonation of word and sound
Extra verbal : implication of words and phrases,
semantics
2. NON-VERBAL
Gestures
Postures
Movements
3. SYMBOLIC

11. Barriers in Communication (that have to
do with the COMMUNICATOR)
1. Unwillingness to say things differently
2. Unwillingness to relate to others differently
3. Unwillingness to learn new approaches
4. Lack of Self-Confidence
5. Lack of Enthusiasm
6. Voice quality
7. Prejudice

12. While Speaking….
 Take initiative
 Be polite
 Be pleasant (smile, jokes)
 Be clear and concise
(tone, accent, emphasis, pronunciation)
 Cite negative opinions honestly, but in a
positive manner Seek Feedback

13. While Writing…
 Plan what you want to say in your letter/ report
 Reread the letter when you have finished
 Check spelling & punctuation, then send
 Use simple language – avoid ambiguous
words

14. While Listening…
 Avoid distractions
 Do not interrupt unnecessarily
 Be active (show interest)
 Paraphrase what you’ve heard
 Throw an echo

15. Objectives of Listening is…
To receive information
To understand effectively
To enhance clarity
To empathize

16. COMMUNICATION IS……
7%
WORDS
38%
STYLE
55% BODY
LANGUAGE

17. THANK YOU