Pharmacist & Patient counseling

1. PATIENT COUNSELLING
By:- Dr. Manish Pal Singh,
Associate Professor
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AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
Source*- https%3A%2F%2Fwebstockreview.net%2Fexplore%2Fpharmacy-clipart-patient-counselling

2. What is Patient Counselling?
 The primary right of patients being well know about medication agents,
which can be used in duration of self treatment.
 Lack of information may result in the patient not taking the medication,
which in turn may results in therapeutic failure & burden of increase
therapeutic cost or even hospitalization to the patient.
 “Patient counseling refers to the process of providing information, advice
and assistance to help patients use their medications appropriately. The
information and advice is given by the pharmacist”.
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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3. AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Goals of Patient Counselling
Develop working
relationship with the
patient
Improve medication
adherence
Avoid medication
related problems
{ADR’s and Drug
interactions}

4. Steps of Patient Counselling-
Counselling is a two-way communication process, & interaction between the
patient & the pharmacist is essential for counseling to be effective .
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Conclusion
Process
Content and
Issues
regarding
manner
Introduction

5. AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Step-1
• Preparing & Opening the session
• Establishing Pharmacist-Patient relationship.
Step-2
• Assessment of Patients Knowledge regarding his condition.
• The pharmacist gathers information form the patients about
their understanding disease they are suffering from.
Step-3
• Provide information orally and use visual aids.
• Verify patients’ knowledge an understanding of medication use.
• Drawn the final conclusion.

6. Step-1: Establishing Pharmacist- Patient
relationship
 The success of counselling depends upon on the knowledge & skills of the
counseller. The following points remain in mind for opening the session-
 Introduce your self
 Review patients medication record
 Explain the purpose and importance of the counseling
 Obtain drug related information such as allergies, use of herbals etc.
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Source*- https%3A%2F%2Fwww.drugtopics.com

7. Step-2: Assessment of Patients Knowledge
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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•Personal assessment
{Reflective questioning}
•Willingness of the patient
to use medication.
oClinical assessment
o{Willgness of the
patient}
Use language that the patient understands
Use appropriate counseling aids
Use open ended questions.
 Do not asking questions in a direct or embarrassing way.

8. Step-3:- Verify Patient Knowledge
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Provide information to patient through non- verbal
communication also. Provide different Simulation models
Take feedback to assess the patients
understanding about the disease and
medication.
Give a chance to the patient to ask
any doubts.
Summarize the session.
Discuss the follow up parameters.
Source*- https%3A%2F%2Fps.is.tuebingen.mpg.de%2Fresearch_projects%2Fhuman-body-models&psig

9. Counselling Aids:-
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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Information provide to the patient verbally
is insufficient.
So, that it is provided also in a printed
format.
 In this matter the ‘Medication cards’ can
be useful aid particularly for patients on
many medications on a long term basis.
Another is ‘Patient information leaflets
{PILs}’- produced by drug manufacture for
their products are known as “Consumer
medicine information” {CMI} or “Consumer
product information” {CPI}.
Source*-
https%3A%2F%2Fwww.amazon.com
https%3A%2F%2Fwww.england.nhs.uk

10. Role of Pharmacist & Patient In Patient
Counselling
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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The pharmacist give to information about medications
directly to patient’s or to the patient representative.
Ideally, the pharmacist counsels patients on all new and
refill prescriptions.
The information about the patients illness or recommended
lifestyle changes.
During counselling, the pharmacist should assess the
patient’s understanding about his or her illness & the
treatment & provide individualized advice & information
which will assist the patient to take their medications in the
most safe & effective manner.
Source*- https%3A%2F%2Fwww.kindpng.com

11. PHARMACIST ROLE
 Knowledge and skills to provide
effective and accurate patient
education and counseling.
 Should be aware of patients ethnicity
and health conditions.
 Should have active communication
skills, listening skills as well.
 Seek ways to motivate patients
PATIENT ROLE
 Pharmacist- Patients relationship.
 Necessary to clarify for patients the
importance of Pharmacist
 To adhere to their pharmaco-
therapeutic regimens.
 Monitor drug effects.
 Report their experiences to
pharmacist.
AGRA PUBLIC PHARMACY COLLEGE,
ARTONI, AGRA, UP, INDIA
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