Personal Information
Organization / Workplace
Amsterdam Area, Netherlands Netherlands
Occupation
CEO Giarte
Industry
Technology / Software / Internet
About
Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders.
Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
Tags
sla
user experience
outsourcing
customer experience
collaboration
kpi
xla
user satisfaction
cio
workshop
contracts
deliverables
simplification
ui
cmmi
itil
helpdesk
ux
big data
it debt
technology debt
ict
business model
See more
- Presentations
- Documents
- Infographics
Women in Tech: How to Build A Human Company
Luminary Labs
•
8 years ago
User Experience Design: A Primer for Marketers
Jason Brush
•
9 years ago
50 more memorable quotes SXSW 2015
www.mediafeed.co
•
9 years ago
Why we all need to practice emotional first aid
TED Talks
•
9 years ago