1. MARCUS P. NANCE
(773)396-2768  marcusnance2002@yahoo.com
Objective: Highly motivated IT professional with unique background and recently acquired CompTIA A+ and
Network+ certifications possessing the ability to quickly learn and master new technology, while being equally
successful in both team and self-directed settings. Seeking an opportunity with a progressive firm to use acquired
skills and experience for continued growth within the organization.
Experience
Computer Obsolescence IT Technician Lurie Children’s Hospital Chicago, IL August 2016
 Installation of upgraded computers to replace 400 clients throughout Lurie Children’s Hospital & satellite
locations in Chicago and surrounding suburbs
 Involved removal of old computers and peripherals and the unboxing and complete setup of the new
computers and peripherals (public and private) with the transfer/restoration of user accounts and networked
printers
 Required the use of System Center Configuration Manager 2012 to access the User State Migration Tool &
PC back up, as well as Remote Desktop Access of each machine
 Used Quest Network Management Software to address printer networking assignments for each new client
 Troubleshooting, installation of department supported software, electronic signature capture software /devices
and non-supported software as required per individual user/client
IT Project Team Leader Lurie Children’s Hospital c/o TEKsystems, Chicago, IL May 2016
 Installation of upgraded monitors for 2,000 computers throughout Lurie Children’s Hospital & satellite
locations in Chicago and surrounding suburbs
 Requires administration knowledge/experience of Windows 7 Enterprise
 Supervisory role over 2 IT Technicians
 Minimal troubleshooting as required
IT Technician Lurie Children’s Hospital c/o TEKsystems, Chicago, IL April 2016
 Professional physical migration of Windows 7 Networked desktop computers
 Restore desktops to working order with setup of needed peripherals & use of good cable management
technique
 Minimal troubleshooting as required
Infrastructure Technician Wells Fargo c/o TEKsystems, Chicago, IL February 2016
 Lead technician for IT Asset Management program inventory effort for Chicago Wells Fargo locations
 Involved inventory/documentation of on-site building management equipment & components

2.  Conducted ITAM audit of all IP-addressable building systems present at Admin/Retail locations
IBM-Sears Technician IBM Corp. c/o TEKsystems, Chicago, IL December 2015
 Lead technician for Pilot Network Upgrade for the four primary Sears locations in the Chicago area
 Involved converting the Backup Store Processor from a Token Ring Network to an Ethernet Network
 Worked directly with IBM Executives on-site to troubleshoot/revise technician’s instruction booklet for the
project
IT Technician Lion Re:Sources, Inc. c/o TEKsystems, Chicago, IL October 2015
 Microsoft Lync 2013 Migration Support for Leo Burnett Advertising & subsidiaries
 Hardware/Software Support for MAC/PC, Jabra Bluetooth device setup & configuration
 Client & Executive Customer Support, assistance with basic usage questions
Infrastructure Technician Dell Computers c/o TEKsystems, Chicago, IL September 2015
 Setup of Merchandising Wall Unit fixtures for AT&T retail store showrooms
 Samsung android device setup (tablets & smartphones)
 Monitor installation (55” & 65” Samsung UHD)
 Hardware installation of PC’s & HDMI auto-switchers
 Software installation & troubleshooting as required within a Windows 7 OS environment
IT Private Contractor Armitage Baptist Church, Chicago, IL 09/2014-Present
 Perform IT duties within a small office environment
 OS installations, primarily Windows 7 and Windows XP and some Windows 10
 Hardware and Software installations/troubleshooting, primarily Office 365 and Outlook
 Active Directory, Remote Desktop with Windows Server 2008
 Data Recovery
 Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if
appropriate), resolution and closure of trouble tickets with clients PC manufacturers
System Build Technician FreeGeek Chicago, Chicago, IL 02/2013-Present
 Computer Systems Building
 Test/QA computer components, cards and peripherals
 Recycle of computer components
 Mentor and train new volunteers

3.  Network install of Linux operating systems
Technology Summary
Certifications
CompTIA A+, Network +
Systems
Windows XP/Vista/7/8/10
Databases
Microsoft Access
Software
Microsoft Office 7/10
Education
New Horizons Computer Learning Center Chicago, IL
Network Systems Administration Program 01/2013-Present
Rush Medical College/Rush University Chicago, IL
Doctor of Medicine 06/2002
Chicago State University Chicago, IL
Bachelor of Science in Biology 06/1994
Association Affiliations
FreeGeek, Chicago
Black Data Processors Association