Customer Experience Monitoring By Global Industry Analysts, Inc., (GIA)

1. Customer Experience Monitoring
Global Industry Analysts, Inc., (GIA)
Report Highlight

2. Customer Experience Monitoring
This report analyzes the worldwide markets for Customer Experience Monitoring in US$ Million.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-
Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009
through 2018.
The report profiles 51 companies including many key and niche players such as Aternity, Inc., BMC
Software, Inc., CA Technologies, Inc., Comarch, Inc., Compuware Corporation, CorrelSense Ltd.,
Dominion Digital, Inc., Huawei Technologies Co., Ltd., IBM, Inforonics Global Services, LLC, Knoa
Software, Inc., KoHorts IT Services, LLC, Metrica Systems Pvt. Ltd., NetCracker Technology Corp.,
New Relic, Inc., NEXA Group Pty Ltd., Nokia Siemens Networks Oy, Oracle Corporation, RADCOM
Ltd., RadioOpt GmbH, and Riverbed Technology, Inc. Market data and analytics are derived from
primary and secondary research. Company profiles are primarily based on public domain
information including company URLs.

3. Excerpt From Table of Contents
5. RECENT INDUSTRY ACTIVITY
CustVox Enters into Partnership with Jacobsons Direct Marketing Services
Nexus Telecom Enters into Partnership with Aito Technologies
IBM Acquires Tealeaf Technology
Oracle Takes Over RightNow Technologies
Guangdong and Nokia Siemens Networks Ink Agreement
Telkomsel Selects Customer Experience Management on Demand Portal of Nokia Siemens Networks
Bharti Airtel Deploys Customer Experience Management Platform of Nokia Siemens Networks
Zain Kuwait Deploys Customer Experience Management Offerings of Nokia Siemens Networks
Aito Technologies Enters into Partnership with Anritsu
United Marketing Group Selects Customer Experience Monitoring Program for Partner Clients
GlobalConnect Australia Enters into Partnership with Metrica Systems
Lightower Fiber Networks Selects Telecom Operations and Management Solution of NetCracker
Technology
Automatos and Clearway Network Management Solutions Extend Partnership

4. About the Publisher
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Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf
market research. Founded in 1987, the company currently publishes more than
1300 full-scale research reports and analyzes 40,000+ market and technology
trends while monitoring more than 126,000 Companies worldwide. GIA is
recognized today as one of the world's largest and reputed market research
firms serving over 9500 clients in 27 countries.

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