With fast changing technological trends, companies need to adopt best practices, new technologies, or transform business models. For instance, growing pressure to optimize business performance has forced many finance executives to look for new strategies that include outsourcing F&A-based services. These factors have made companies operating business in several industry verticals to look for new strategies to align people, operate process, and technologies. 

1. Global General and
Administrative Outsourcing
Market 2016-2020
Technavio’s analysts forecast the global general and
administrative outsourcing (GAO) market to grow at a CAGR
of 3.5% during the period 2016-2020.
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2. ABSTRACT
With fast changing technological trends, companies need to adopt best practices, new
technologies, or transform business models. For instance, growing pressure to optimize business
performance has forced many finance executives to look for new strategies that include
outsourcing F&A-based services. These factors have made companies operating business in
several industry verticals to look for new strategies to align people, operate process, and
technologies.
Organizations adopt advanced IT solutions such as cloud computing, analytics, virtualization,
mobility solutions, and digital technologies. The digital transformation in the BFSI, healthcare,
telecom, and manufacturing sectors requires efficient planning processes to manage G&A costs.
BPO is not new to the IT industry, and many organizations have partially or wholly outsourced
their functions such as F&A and HR. Organizations facing difficulties in managing G&A expenses
require G&A outsourcing services. The G&A cost applies to each of the functional department,
which increases over a particular time frame.
Covered in this report
The report covers the present scenario and the growth prospects of the global general and
administrative outsourcing (GAO) market for 2016-2020. To calculate the market size, we
consider revenue generated from BPO vendors that offer GAO solutions. We also consider the
total contract value (TCV) of GAO contracts awarded to vendors to provide GAO solutions. The
market is divided into the following segments based on geography: Americas; APAC; EMEA.

3. ABSTRACT
Technavio's report, Global General and Administrative Outsourcing (GAO) Market 2016-2020, has
been prepared based on an in-depth market analysis with inputs from industry experts. The
report covers the market landscape and its growth prospects over the coming years. The report
also includes a discussion of the key vendors operating in this market.
Key vendors
Accenture
Capgemini
IBM
Infosys
TCS
Other prominent vendors
ADP
Aon Hewitt
Cognizant Technology Solutions
EXL Services
Genpact
GEP
HCL Technologies
HP
NGA HR
Xerox

4. Length Publisher Published Date
73 Pages
TechNavio – Infiniti
Research
June 29, 2016
Table of Contents
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Market research methodology
PART 04: Introduction
PART 05: Market landscape
PART 06: Market segmentation by solutions
PART 07: Geographical segmentation
PART 08: Market drivers
PART 09: Impact of drivers
PART 10: Market challenges
PART 11: Impact of drivers and challenges
PART 12: Market trends
PART 13: Vendor landscape
PART 14: Key vendor analysis
PART 15: Appendix
Learn more about this report

5. ABOUT THE PUBLISHER
TechNavio - Infiniti Research Ltd. is a ground breaking technology advisory and research firm
with comprehensive international coverage. They focus sharply on emerging tech trends that
can direct the makeup of the market.
TechNavio identifies the trends by applying a combination of qualitative and quantitative
methods in its proprietary research practices. They build breakdowns throughout market
segments and geographies based on the trends seen. These breakdowns and analyses are
applied to assist their customers in identifying fresh and already existing opportunities in their
markets.
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