Making It Better! Taking Your Innovative Documentation to the Next Level

Making It Better! Taking Your Innovative Documentation to the Next Level Marta Rauch, Gail Chappell STC Webinar, 2/24/2011

Your Presenters Today Marta Rauch Principal Information Developer Planning ID Team Lead Gail Chappell Senior Principal Technical Writer JavaFX Team Lead JavaFX Technical Documentation EPM Documentation Portal Page Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Kindle, Tablets, Smart Phones: The New PC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011. Market Growth 2010 2011 2012 Tablets 17 million 44 million 70 million eReaders 10 million 14 million 16 million

Screencasts: A Supplement to Written Docs ,[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011. http://download.oracle.com/javafx/1.3/tutorials/image_slideshow/video.html

Translation: Word Reduction is a Good Thing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011. % Words Reduced Savings per Guide Savings for All Languages 10% $2,880 $74,880 20% $5,760 $149,760 30% $8,640 $219,960 40% $11,520 $299,520 50% $14,400 $374,400

Blogs and Twitter: A Quick Dose of Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Web Analytics: A Way to Measure Your Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Fresh Content: A Hook to Keep Users Interested ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011. http://download.oracle.com/javafx/

Accessibility: Reaching All of Your Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Comments and Ratings: Conversations With Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Key Takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marta Rauch and Gail Chappell, “Making It Better! Taking Your Innovative Documentation to the Next Level” STC Webinar, 2/24/2011. Copyright 2011.

Making It Better! Taking Your Innovative Documentation to the Next Level

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Making It Better! Taking Your Innovative Documentation to the Next Level