Matt Poll

Sydney, Australia Australia

Director of Research and Design

Education

Matt brings extensive experience in research and design covering a wide range of sectors and customer experience challenges. He has conducted domestic and international field research, develops CX Strategy and designs enterprise omni-channel target state experiences. He leverages over twenty years experience in transforming digital customer experiences and designing and managing research programs. Matt has held senior management positions with some of Australia’s most successful digital and user experience research and design agencies. He specialises in conducting research, translating insights into the business context, reframing business problems, uncovering opportunities and designing...