Gimme Fuel, Gimme Fire, Gimme That Which I Desire - Mattesight Product Roadmap
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Mattersight's VP of Product, Andy Traba, walks users through the exciting features coming soon to the product suite.
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Gimme Fuel, Gimme Fire, Gimme That Which I Desire - Mattesight Product Roadmap
- 1. Gimme Fuel, Gimme Fire, Gimme That Which I Desire Andy Traba Mattersight Product Roadmapt
- 2. #call2loyalty My Role At Mattersight what my parents think I do what I think I do what Sales thinks I dowhat developers thinks I do what my friends think I do what I actually do design for value
- 3. #call2loyalty Our Roadmap is Prioritized by Value Potential INTERACTION DATA “Mattersight has become part of our everyday work lives in which we value their business”
- 4. #call2loyalty GIMME FUEL We are fueling our products with world class technologies to maximize the value we provide. #call2loyalty
- 5. #call2loyalty New Technologies to Drive Value Deep Insights Enhanced Reporting Powerful Analytics Engaging Content APIs
- 6. #call2loyalty GIMME FIRE Advances in predictive modelling and machine learning are igniting a new wave of innovation across our products #call2loyalty
- 7. #call2loyalty New Algorithms are Igniting Innovation Better Connections Predicted Outcomes Trending Topics Winning Behaviors
- 9. #call2loyalty Engage with our geniuses to help shape our roadmap ANALYTICS Andy Traba COACHING David Gustafson PERSONALITY Andy Solem PORTAL Jeff Haley ROUTING Charles Mack SUPPORT Ian Kerr WORKSTYLE Chris Chauvin
Editor's Notes
- Voice – partnered with who we believe is best commercially available transcription engine. Fundamentally, the more accurate we can make transcription, the better our analytics. Key areas of focus: business process adherence and customer experience identification. Enhanced Reporting – great data visualizations that are easily accessible drive adoption and action, so we’re moving more and more of our reporting to this platforms like Tableau, Plotly and R. Key areas of focus are Customer Success and Data Science readouts. Orleans – Project Orleans was built by the eXtreme Computing Group at Microsoft and was designed to handle the high demand / high performance cloud services that run the MSFT Azure cloud along with the insanely popular Xbox game Halo. We do a ton of analytics, [insert big number] so when this code was open-sourced last year we made it a priority to migrate our analytic framework to it. We are excited for Orleans to bring speed and greater scalability to our enterprise customers. Workstyle - Personality should be fun. Personality should be engaging. Personality deserves new technology. Workstyle brings a refresh to how we identify, understand, and better connect with the various personalities we encounter. We are continuing to deepen the content and offering and look to bridge that into our performance management and coaching application. APIs to access your data.
- Better Connections – Incorporating more complex modelling and predictive features into our Predictive Behavioral Routing platform in order to drive better connections and create more lift. Predicted Outcomes – Big data and advanced analytics to Trending Topics – Using machine learning to mine conversations to discover what customers are talking about and how that is changing over time in an unsupervised way. Winning Behaviors – Leveraging some of the same machine learning techniques of TT in order to isolate the language and behavior, down to the distinct words and phrases, that have higher probabilities of leading to successful outcomes in a sales setting.