1. HelpDesk Technician – Jr
Stellargy Services an Austin based company offering over 20 years of IT Recruiting experience is
currently seeking a Helpdesk Technician – JR level in Austin, Texas. This is 2 month project
through November 30, 2015 with the possibility of direct hire by the client.
Responsibilities:
• Day to Day operations will require responding help desk tickets from Remedy queue, instant
messages, phone calls, and email
• Provide various software installation support on PCs and Notebooks such as Lotus Notes or
Outlook client email configuration and troubleshooting support
• Provide trouble support on Windows XP and Windows 7 operating systems via remote desktop
utilizing SMS, Juniper, or RDP
• Communicate with technical and non-technical end users to resolve issues or to quickly teach the
basics of a software program
• Ability to lift and move 50lbs and assist with asset inventory tracking
• Coordinate end-user access to systems, create user accounts, grant access to printers, share drives,
VPN or disable user accounts
• Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer
service attitude
• Perform basic network trouble shooting tests to verify connectivity to systems
• Performs all other duties as assigned by management
Skill Requirements:
• 2-3 years Desktop support
• 2-3 years Microsoft Office / Outlook
• 2-3 years Lotus Notes
• 2-3 years Laptop /PC hardware
• McAfee or PointSEC Encryption software.
• A general understanding of networking topologies, troubleshooting connectivity, WAN/LAN,
VPN, and wireless communication methods.
• Experience with Active Directory and remote desktop support is desired.
• Must be able to multitask, work independently, and have experience working in a help desk
environment from a ticket queuing software such as Remedy.
• Needs professional presence, customer service, and communication skills. Various skill tests
will be performed during the interview process.

2. Educational Requirements:
• A+ certification
• Network + certification
Or
• Associates degree in related Field
Stellargy is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed,
religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a
guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group
protected by Federal or State law or local ordinance. Qualified candidates who meet or exceed the required skills and
qualifications may apply by submitting a resume to hr@stellargy.com. This position does require a drug test and finger print
background check.
SKILL SET FORM – Helpdesk Technician – Jr.
Candidate Name: Matthew Gann
Available Start Date: 10/19/15
Current Location: South Austin Texas
Hourly W2 rate seeking: 15
Candidate’s Skills and Qualifications Summary – Helpdesk Technician – Jr. Austin, Texas
Skill Set Years
Exp
Where Experience/Skill Set
Was Utilized
2-3 years Desktop support 4 Telenetwork, Grande, Texas Silicon Valley
2-3 years Microsoft Office / Outlook 5 Grande, TSV
2-3 years Louts Notes 0

3. Skill Set Years
Exp
Where Experience/Skill Set
Was Utilized
2-3 years Laptop /PC hardware 5 TSV, Nonwork experience
McAfee or PointSEC Encryption software 5 Nonwork experience
A general understanding of networking
topologies, troubleshooting connectivity,
WAN/LAN, VPN, and wireless
communication methods.
5 Grande, Texas Silicon, Telenetwork
Experience with Active Directory and
remote desktop support is desired.
2 Texas Silicon Valley, Grande
Experience working in a help desk
environment from a ticket queuing software
such as Remedy.
3 Grande, Telenetwork
Education/Certification(s) Yes
or No
Current to Date
A+ certification
Network + certification
Or
Associates degree in related Field.
No Not currently certified. Was A+ certified in
high school, willing to get recertified

4. REFERENCES
Work related reference 1: Response:
Name: Robert Hepler
Title: Supervisor
Company: Texas Silicon Valley
Telephone Number: (210) 601-7265
Email Address:
Describe reporting relationship Supervisor
Work related reference 2: Response:
Name: Thomas Cowden
Title: Tier 1 technical support
Company: Telenetwork
Telephone Number: (512) 216-3065
Email Address:
Describe reporting relationship Former Coworker
Work related reference 3: Response:
Name: Irene Freeman
Title: Photolab Technician
Company: Wal Mart
Telephone Number: (512) 395-7729
Email Address:
Describe reporting relationship Former supervisor

5. FORM D
Helpdesk Technician – Jr. Austin, Texas
I, ___Matthew Gann__hereby authorize Stellargy Services LLC
(Worker Printed Name) (Primary Vendor Company Printed Name)
to submit my resume in response to the above Solicitation.
I understand that submission of my resume and Form D by multiple vendors will result in my
disqualification from this opportunity.
_Matthew Gann__
Worker signature
10/2/2015
Date

6. FORM D
Helpdesk Technician – Jr. Austin, Texas
I, ___Matthew Gann__hereby authorize Stellargy Services LLC
(Worker Printed Name) (Primary Vendor Company Printed Name)
to submit my resume in response to the above Solicitation.
I understand that submission of my resume and Form D by multiple vendors will result in my
disqualification from this opportunity.
_Matthew Gann__
Worker signature
10/2/2015
Date