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Form D complete Matt Gann

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Form D complete Matt Gann

  1. 1. HelpDesk Technician – Jr Stellargy Services an Austin based company offering over 20 years of IT Recruiting experience is currently seeking a Helpdesk Technician – JR level in Austin, Texas. This is 2 month project through November 30, 2015 with the possibility of direct hire by the client. Responsibilities: • Day to Day operations will require responding help desk tickets from Remedy queue, instant messages, phone calls, and email • Provide various software installation support on PCs and Notebooks such as Lotus Notes or Outlook client email configuration and troubleshooting support • Provide trouble support on Windows XP and Windows 7 operating systems via remote desktop utilizing SMS, Juniper, or RDP • Communicate with technical and non-technical end users to resolve issues or to quickly teach the basics of a software program • Ability to lift and move 50lbs and assist with asset inventory tracking • Coordinate end-user access to systems, create user accounts, grant access to printers, share drives, VPN or disable user accounts • Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer service attitude • Perform basic network trouble shooting tests to verify connectivity to systems • Performs all other duties as assigned by management Skill Requirements: • 2-3 years Desktop support • 2-3 years Microsoft Office / Outlook • 2-3 years Lotus Notes • 2-3 years Laptop /PC hardware • McAfee or PointSEC Encryption software. • A general understanding of networking topologies, troubleshooting connectivity, WAN/LAN, VPN, and wireless communication methods. • Experience with Active Directory and remote desktop support is desired. • Must be able to multitask, work independently, and have experience working in a help desk environment from a ticket queuing software such as Remedy. • Needs professional presence, customer service, and communication skills. Various skill tests will be performed during the interview process.
  2. 2. Educational Requirements: • A+ certification • Network + certification Or • Associates degree in related Field Stellargy is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. Qualified candidates who meet or exceed the required skills and qualifications may apply by submitting a resume to hr@stellargy.com. This position does require a drug test and finger print background check. SKILL SET FORM – Helpdesk Technician – Jr. Candidate Name: Matthew Gann Available Start Date: 10/19/15 Current Location: South Austin Texas Hourly W2 rate seeking: 15 Candidate’s Skills and Qualifications Summary – Helpdesk Technician – Jr. Austin, Texas Skill Set Years Exp Where Experience/Skill Set Was Utilized 2-3 years Desktop support 4 Telenetwork, Grande, Texas Silicon Valley 2-3 years Microsoft Office / Outlook 5 Grande, TSV 2-3 years Louts Notes 0
  3. 3. Skill Set Years Exp Where Experience/Skill Set Was Utilized 2-3 years Laptop /PC hardware 5 TSV, Nonwork experience McAfee or PointSEC Encryption software 5 Nonwork experience A general understanding of networking topologies, troubleshooting connectivity, WAN/LAN, VPN, and wireless communication methods. 5 Grande, Texas Silicon, Telenetwork Experience with Active Directory and remote desktop support is desired. 2 Texas Silicon Valley, Grande Experience working in a help desk environment from a ticket queuing software such as Remedy. 3 Grande, Telenetwork Education/Certification(s) Yes or No Current to Date A+ certification Network + certification Or Associates degree in related Field. No Not currently certified. Was A+ certified in high school, willing to get recertified
  4. 4. REFERENCES Work related reference 1: Response: Name: Robert Hepler Title: Supervisor Company: Texas Silicon Valley Telephone Number: (210) 601-7265 Email Address: Describe reporting relationship Supervisor Work related reference 2: Response: Name: Thomas Cowden Title: Tier 1 technical support Company: Telenetwork Telephone Number: (512) 216-3065 Email Address: Describe reporting relationship Former Coworker Work related reference 3: Response: Name: Irene Freeman Title: Photolab Technician Company: Wal Mart Telephone Number: (512) 395-7729 Email Address: Describe reporting relationship Former supervisor
  5. 5. FORM D Helpdesk Technician – Jr. Austin, Texas I, ___Matthew Gann__hereby authorize Stellargy Services LLC (Worker Printed Name) (Primary Vendor Company Printed Name) to submit my resume in response to the above Solicitation. I understand that submission of my resume and Form D by multiple vendors will result in my disqualification from this opportunity. _Matthew Gann__ Worker signature 10/2/2015 Date
  6. 6. FORM D Helpdesk Technician – Jr. Austin, Texas I, ___Matthew Gann__hereby authorize Stellargy Services LLC (Worker Printed Name) (Primary Vendor Company Printed Name) to submit my resume in response to the above Solicitation. I understand that submission of my resume and Form D by multiple vendors will result in my disqualification from this opportunity. _Matthew Gann__ Worker signature 10/2/2015 Date

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