9. @mattphilip
OPERATIONS REVIEW
Understand the balance between
and across services, deploying
resources to maximize the delivery
of value aligned with customers’
expectations.
“How are our services
working together?”
11. @mattphilip
STRATEGY REVIEW
Select the services to be provided
and to define what makes them fit
for purpose and for sensing the
external environment in order to
provide direction.
“What services should we
be offering?”
13. @mattphilip
RISK REVIEW
Understand risks to effective
delivery of services; for example,
through blocker clustering.
“What stands in the way
of effective service
delivery?”