1. Maureen Shepard
863 Sherwood Drive - Elyria, OH- 44035 - (440)289-0882 - meshep5@yahoo.com
Profile
Over 20 years of experience in both administration and customer, patient and client service. Passionate about
utilizing my talents and continuing to grow personally and professionally.
Experience
Promoted Billing & Insurance Specialist, Hematology Oncology Center, Inc. April, 2015 – June 2016
 Submit hospital consult charges to insurance.
 Provide financial counsel to patients by researching and communicating their medical insurance benefits.
 Locate and coordinate supplemental funding for patients in financial need.
 Acquire prior authorization for chemotherapy treatments.
Receptionist, Hematology OncologyCenter, Inc. Elyria, OH – March, 2014 – April 2015
 Answer multiple phone lines and schedule appointments.
 Manage the schedule for four practitioners.
 Serve as liaison between patients and practitioners.
 Greet patients, check them in and update and enter patient information into the computer
 Responsible for calling in prescription refills.
Lead Receptionist, North Coast OB/GYN, Inc. Elyria/Amherst, OH – February, 1997 – October, 2013
 Answer multiple phone lines and schedule appointments for two office locations, coordinating the
schedules of two doctors and two nurse practitioners.
 Greet patients, check them in and update and enter patient information into the computer.
 Responsible for calling in prescription refills.
 Complete FMLA and disability forms for obstetrical and surgical patients.
 Responsible for coordinating with insurance companies to pre approve medication and treatment
options.
 Process all faxes for both locations.
 Prepare records and copy for patient requests and referrals.
 Notify patients of test results and schedule appointments or prepare requisitions accordingly.
 Design and distribute marketing flyers, coupons and brochures.
 Lead the process of converting all paper records to an electronic medical records (EMR) system.
Education
Lorain County Community College
Associates Degree, History and Liberal Arts