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Simone Cicero
@meedabyte
www.meedabyte.com
Design for a new Humanism
Why the Collaborative (Economy) Shift is about
empowered individuals and new institutions
me
@meedabyte
strategist
connector
contributor
@meedabyte
Economy of Services
Creativity = Work
Innovation as a Must
about the information “infused” future
Daniel Bell
Sharing Economy Digital
Transformation Informati
on Age Gig Economy Coll
aborative Economy Digit
al Platforms Ecosystems
Industry 4.0 Automation
Sharing Economy Digital
Transformation Informati
on Age Gig Economy Coll
aborative Economy Digit
al Platforms Ecosystems
Industry 4.0 Automation
What is the true
meaning of the
collaborative economy
shift?
“The existential crisis of the digital age is not one of
personal identity, but institutional purpose” Greg Satell
The New Possible
The New Desirable
See: http://www.goldmansachs.com/our-
thinking/pages/millennials/
Will become the bigger spender segment
in 2017
The New Desirable
FAST
PERSONAL
RELEVANT
HUMAN
“Customer experience
… is a fundamental
dimension of how a
company competes”
Joe Pine
RESPONSIVE
ORGANIZATIONS
Aaron Dignan
“hack together
products and
services, test
them, and
improve them”
“obsessed with
company culture and
talent, with employees
that can imagine, build,
and test their own
ideas”
“maniacally focused on customers, hypersensitive to
friction…
They are open, connected, and build with and for their community of users and co-
conspirators”
Transparent Salaries
Completely Ditched the
Office
Experimenting with
different forms of team
self-management in
public
“Generation X managers
popularized the term work-life
balance, but millennial managers
are seeking a blend of work and
life.”
“The number of branches and people
employed in the financial services sector
may decline by as much as 50% over the
next 10 years, and even in a less harsh
scenario I predict they will decline by at
least 20%.”
Market Cap per
Employee:
Uber: 15 M$
The “average” big corp. bank: 0.6 M$
“…the digital economy is deeply
disruptive to the hierarchical
management structures that provided
middle management, middle-class jobs
for most of the twentieth century”
Geoffrey Moore
“anytime we stick a piece of paper
in front of a customer it is pure
friction, and it certainly won’t
allow us to execute revenue or
relationship on a mobile phone,
iPad or in a self-driving car”
Brett King
“Collapse is simply the last
remaining method of simplification”
Clay Shirky
USER
CO-PRODUCER
EMPLOYEE ?
BUREOCRACIES
Organizing
Production
PLATFORMS
Organizing
Interactions
“Platforms are essentially bureaucracies for the
networked age” Greg Satell
ENABLING
SERVICES
DIRECT EXCHANGES
trustempowerment
“as more and more of our activities move onto web and
mobile platforms, and these platforms take on increasing
governance and stewardship roles, we need to trust that
they are doing it in good faith and backed by fair policies.
That trust is essential to success.” Nick Grossman - USV
CREATE VALUE
FROM SOCIAL & RELATIONAL CAPITAL
general intellect
FIXED CAPITAL COGNITIVE &
SOCIAL CAPITAL
“Our business model classification and analysis says that
Network Orchestrators outperform companies with other
business models on several key dimensions: higher valuations
relative to their revenues, faster growth, larger profit margins.”
(Deloitte and Open Matters Study)
Asset Builders: build, develop, and
lease physical assets
Service Providers: provide services to
customers in form of billable hours
Technology Creators: develop and
sell intellectual property
Network Orchestrators:
create a network of peers
in which the participants
interact and share in the
value creation.
NETWORK
ORCHESTRATORS
The latest evolution in
business model for
interconnected world
WE SHAPE OUR TOOLS
OUR TOOLS SHAPE US
The Platform Design
Toolkit 2.0
For full
context see:
bit.ly/PDT20DRAFT
Platform
Owners
Stakeholders Partners Peer
Producers
Peer
Consumers
players who
owns the vision
behind the
realization of the
market and
ensure that the
platform exists
entities that have
a specific
interest in
platform success
or failure, in
controlling
platform
externalities and
outcomes
professional
entities that seek
to create
additional
professional
value and to
collaborate with
platform owners
with a stronger
relationship
entities
interested in
providing value
on the supply
side of the
ecosystem/mark
etplace, seeking
for a better
performance
entities interested
in consuming,
utilizing,
accessing the
value that the is
created through
and on the
platform
Used to map all actors in
an ecosystem: prioritize
entities according to
potential impact for
platform success, and
according to the level of
attraction they have for it,
and end up with a set of
maximum five entities
globally (peer consumers,
peer producers,
partners).
Also to be used to track
bricks and API’s to be
used in building the
platform.
Link for comments:
https://goo.gl/AKDJJK
Used to dig deep into the
motivation that push
entities in the ecosystem
to participate: helps you
track the main
advantages in
participating in the the
ecosystem through the
platform (namely, needs
they can meet,
opportunities they can
find and such positive
outcomes) and what
each entity can “give to”
others.
Link for comments:
https://goo.gl/0NxHd5
Used to rapidly map the
overall platform’s
dynamics, important
resources and enabling
and empowering
potential - will help to
understand if the
platform is doing its job
of sustaining the
ecosystem in value
production, will also help
you identify enabling and
empowering services
that the platforms should
provide.
Link for comments:
https://goo.gl/NMlQcc
Used to understand
better and dig up the the
details of the
transactions happening
in the ecosystem. The
use of the transaction
matrix is not mandatory
but it is of great help in
identifying the key
elements of each
transaction that happens
in the ecosystem.
Link for comments:
https://goo.gl/lYpxQf
Used to identify who’s to
produce the “Core Value
Proposition” and the
other Value Generation
Activities and how such
activities impact on
external stakeholders
and to complement this
by thinking how the
different entities should
be involved in platform
steering activities.
Link for comments:
https://goo.gl/jmeiOU
ECOSYSTEM DESIGN =
SHAPING STRATEGIES
…restructure entire markets
and industries by designing
new platforms and offering
powerful incentives to
motivate third parties to
participate on them.
…ecosystems enable the participation
of large and small organizations (or
individuals) in creating value at a
scale beyond the possibilities of a
single firm
from Deloitte’s “Business ecosystems come of age”
PEOPLE
DESIGN
INVENTORIES
INFRASTRUCTURES
MOBILITY
TRAVEL
RETAIL
HEALTH
HOME
COMMERCE
TELECOMS
disruptors
INCUMBENTS
Post-Industial
Post-IndustialCapitalism?
“small things that can
set big things in motion”
John Hagel
the
bitcoin/blockchain
ecosystem
as a new
design
landmark
a currency as a mean
to own a revolution
a self emerging
infrastructure
an insurgent form
of democracy
An Insurance
Policy Smart
Contract
“…a cryptographically secure
environment redefining how we
think about home automation
systems, extending popular
protocols such as Z-Wave and
ZigBee and allowing you to
directly rent access to a home
or office.
The Ethereum Computer brings
smart contract technology to
the entire home…”
“. . . In that Empire, the Art of Cartography attained such Perfection that
the map of a single Province occupied the entirety of a City, and the map
of the Empire, the entirety of a Province. In time, those Unconscionable
Maps no longer satisfied, and the Cartographers Guilds struck a Map of
the Empire whose size was that of the Empire, and which coincided point
for point with it. “
Programmable Reality
(the “Borges” Map)
Smart
Contracts
DESIGN
Things
The next institution
could be a
Code Snippet
“The existential crisis of the digital age is not one of
personal identity, but institutional purpose” Greg Satell
3 KEY STEPS
to enabling the
transformation
“[technology ] platforms represent the
ability to generate multiple revenue
streams over the same set of assets
[while] currently firms invest on dedicated
infrastructures to support one revenue
stream with a dedicated set of assets“
Mark McDonald, Accenture
1. BUILD AN AGILE TECNOLOGY PLATFORM
2. EMBRACE A NEW ORGANIZATION MODEL
PARTICIPATIVE
SELF
MANAGEMENT
EMPLOYEE
WHOLENESS
EVOLUTIVE
MISSION
3. BUILD INNOVATION CAPABILITIES
“It will be up to us to ultimately determine how
we use that digital technology.
Will we use it to narrowly squeeze out all
inefficiency in the work we do? Or will we use it
to catalyze and amplify the imagination that
makes us uniquely human and that could identify
entirely new avenues to create fundamentally
new sources of value?”
John Hagel - Deloitte
Thanks!
Learn how to design platforms
bit.ly/PDT20DRAFT
www.meedabyte.com
2.0 Draft is out, stay tuned for next
official release in Q1 2106:
www.platformdesigntoolkit.com

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Design For a new Humanism

  • 1. Simone Cicero @meedabyte www.meedabyte.com Design for a new Humanism Why the Collaborative (Economy) Shift is about empowered individuals and new institutions
  • 4.
  • 5. Economy of Services Creativity = Work Innovation as a Must about the information “infused” future Daniel Bell
  • 6. Sharing Economy Digital Transformation Informati on Age Gig Economy Coll aborative Economy Digit al Platforms Ecosystems Industry 4.0 Automation
  • 7. Sharing Economy Digital Transformation Informati on Age Gig Economy Coll aborative Economy Digit al Platforms Ecosystems Industry 4.0 Automation
  • 8. What is the true meaning of the collaborative economy shift?
  • 9.
  • 10.
  • 11. “The existential crisis of the digital age is not one of personal identity, but institutional purpose” Greg Satell
  • 14.
  • 15.
  • 18. FAST
  • 21. HUMAN
  • 22. “Customer experience … is a fundamental dimension of how a company competes” Joe Pine
  • 23.
  • 25. “hack together products and services, test them, and improve them”
  • 26. “obsessed with company culture and talent, with employees that can imagine, build, and test their own ideas”
  • 27. “maniacally focused on customers, hypersensitive to friction… They are open, connected, and build with and for their community of users and co- conspirators”
  • 28. Transparent Salaries Completely Ditched the Office Experimenting with different forms of team self-management in public
  • 29.
  • 30. “Generation X managers popularized the term work-life balance, but millennial managers are seeking a blend of work and life.”
  • 31.
  • 32. “The number of branches and people employed in the financial services sector may decline by as much as 50% over the next 10 years, and even in a less harsh scenario I predict they will decline by at least 20%.”
  • 33. Market Cap per Employee: Uber: 15 M$ The “average” big corp. bank: 0.6 M$ “…the digital economy is deeply disruptive to the hierarchical management structures that provided middle management, middle-class jobs for most of the twentieth century” Geoffrey Moore
  • 34. “anytime we stick a piece of paper in front of a customer it is pure friction, and it certainly won’t allow us to execute revenue or relationship on a mobile phone, iPad or in a self-driving car” Brett King
  • 35. “Collapse is simply the last remaining method of simplification” Clay Shirky
  • 37.
  • 38.
  • 39.
  • 40.
  • 43. “as more and more of our activities move onto web and mobile platforms, and these platforms take on increasing governance and stewardship roles, we need to trust that they are doing it in good faith and backed by fair policies. That trust is essential to success.” Nick Grossman - USV
  • 44. CREATE VALUE FROM SOCIAL & RELATIONAL CAPITAL
  • 45.
  • 47.
  • 48.
  • 49. FIXED CAPITAL COGNITIVE & SOCIAL CAPITAL
  • 50.
  • 51.
  • 52. “Our business model classification and analysis says that Network Orchestrators outperform companies with other business models on several key dimensions: higher valuations relative to their revenues, faster growth, larger profit margins.” (Deloitte and Open Matters Study) Asset Builders: build, develop, and lease physical assets Service Providers: provide services to customers in form of billable hours Technology Creators: develop and sell intellectual property Network Orchestrators: create a network of peers in which the participants interact and share in the value creation. NETWORK ORCHESTRATORS The latest evolution in business model for interconnected world
  • 53.
  • 54. WE SHAPE OUR TOOLS OUR TOOLS SHAPE US
  • 55. The Platform Design Toolkit 2.0 For full context see: bit.ly/PDT20DRAFT
  • 56. Platform Owners Stakeholders Partners Peer Producers Peer Consumers players who owns the vision behind the realization of the market and ensure that the platform exists entities that have a specific interest in platform success or failure, in controlling platform externalities and outcomes professional entities that seek to create additional professional value and to collaborate with platform owners with a stronger relationship entities interested in providing value on the supply side of the ecosystem/mark etplace, seeking for a better performance entities interested in consuming, utilizing, accessing the value that the is created through and on the platform
  • 57. Used to map all actors in an ecosystem: prioritize entities according to potential impact for platform success, and according to the level of attraction they have for it, and end up with a set of maximum five entities globally (peer consumers, peer producers, partners). Also to be used to track bricks and API’s to be used in building the platform. Link for comments: https://goo.gl/AKDJJK
  • 58. Used to dig deep into the motivation that push entities in the ecosystem to participate: helps you track the main advantages in participating in the the ecosystem through the platform (namely, needs they can meet, opportunities they can find and such positive outcomes) and what each entity can “give to” others. Link for comments: https://goo.gl/0NxHd5
  • 59. Used to rapidly map the overall platform’s dynamics, important resources and enabling and empowering potential - will help to understand if the platform is doing its job of sustaining the ecosystem in value production, will also help you identify enabling and empowering services that the platforms should provide. Link for comments: https://goo.gl/NMlQcc
  • 60. Used to understand better and dig up the the details of the transactions happening in the ecosystem. The use of the transaction matrix is not mandatory but it is of great help in identifying the key elements of each transaction that happens in the ecosystem. Link for comments: https://goo.gl/lYpxQf
  • 61. Used to identify who’s to produce the “Core Value Proposition” and the other Value Generation Activities and how such activities impact on external stakeholders and to complement this by thinking how the different entities should be involved in platform steering activities. Link for comments: https://goo.gl/jmeiOU
  • 62. ECOSYSTEM DESIGN = SHAPING STRATEGIES …restructure entire markets and industries by designing new platforms and offering powerful incentives to motivate third parties to participate on them. …ecosystems enable the participation of large and small organizations (or individuals) in creating value at a scale beyond the possibilities of a single firm from Deloitte’s “Business ecosystems come of age”
  • 67. “small things that can set big things in motion” John Hagel
  • 69. a currency as a mean to own a revolution a self emerging infrastructure an insurgent form of democracy
  • 70.
  • 72. “…a cryptographically secure environment redefining how we think about home automation systems, extending popular protocols such as Z-Wave and ZigBee and allowing you to directly rent access to a home or office. The Ethereum Computer brings smart contract technology to the entire home…”
  • 73. “. . . In that Empire, the Art of Cartography attained such Perfection that the map of a single Province occupied the entirety of a City, and the map of the Empire, the entirety of a Province. In time, those Unconscionable Maps no longer satisfied, and the Cartographers Guilds struck a Map of the Empire whose size was that of the Empire, and which coincided point for point with it. “ Programmable Reality (the “Borges” Map)
  • 75. The next institution could be a Code Snippet
  • 76. “The existential crisis of the digital age is not one of personal identity, but institutional purpose” Greg Satell
  • 77. 3 KEY STEPS to enabling the transformation
  • 78. “[technology ] platforms represent the ability to generate multiple revenue streams over the same set of assets [while] currently firms invest on dedicated infrastructures to support one revenue stream with a dedicated set of assets“ Mark McDonald, Accenture 1. BUILD AN AGILE TECNOLOGY PLATFORM
  • 79. 2. EMBRACE A NEW ORGANIZATION MODEL PARTICIPATIVE SELF MANAGEMENT EMPLOYEE WHOLENESS EVOLUTIVE MISSION
  • 80. 3. BUILD INNOVATION CAPABILITIES
  • 81. “It will be up to us to ultimately determine how we use that digital technology. Will we use it to narrowly squeeze out all inefficiency in the work we do? Or will we use it to catalyze and amplify the imagination that makes us uniquely human and that could identify entirely new avenues to create fundamentally new sources of value?” John Hagel - Deloitte
  • 82. Thanks! Learn how to design platforms bit.ly/PDT20DRAFT www.meedabyte.com 2.0 Draft is out, stay tuned for next official release in Q1 2106: www.platformdesigntoolkit.com