Most of the businesses these days are using IVR to deliver personalised customer experience. Here are some benefits of using IVR. Read more - https://studio52.tv/blog/how-ivr-makes-businesses-more-competitive

1. Interactive Voice Response: How IVR makes businesses more
competitive
An Interactive Voice Response (IVR) is a technology that allows a computer to
interact with callers through the use of voice input via telephone keypad. This
technology allows you to filter customers through to the correct department, saving
you time and money.
Businesses use IVRs mainly for three reasons
· Deflect inbound calls
· Enhance the customer experience
· Reduce handle times
Customers want to be more self-sufficient, and businesses are looking to improve
customer experience without increasing costs. Both of these needs are satisfied by
integrating an IVR system into your software — not only for the customer service
level, but enterprise-wide.
IVR Voice Recognition has found a place in inbound sales, outbound sales,
marketing, loyalty programs, accounting, operations, and more. And it’s employed in
almost every industry, including finance, retail, and healthcare to name just a few.
Some benefits of using IVR are:
1. Making your customer support more efficient
2. IVR acts as a lead generation tool

2. 3. IVR lowers operational cost
4. IVR increases profitability and business productivity
5. Connects with out-of-office and remote agents
6. Acts as a round the clock auto attendant
7. Smarten your first contact with the customers
8. Eliminates human errors
9. Time efficient for both company and customers
10. Create a better company image
Read the full article -
https://studio52.tv/blog/how-ivr-makes-businesses-more-competitive