M.P. Melissa Pentz seeks a career focused opportunity and has over 10 years of experience in retail management. She has an Associate's degree in business management and computer applications. Her skills include customer service, communication, accounting, and proficiency in Microsoft Office, QuickBooks, and Peachtree software. She is currently a manager at The Shoe Dept where she assists in managing the store and achieving sales goals.

1. M.P. Melissa Pentz
ampentz@yahoo.com
135 Main Street Grampian, PA 16838 Cell: (814) 952-2666
Objective
To have a career focused opportunity in your company
Education
Associate in Specialized Business Degree
Management/Computer Applications
Cambria-Rowe Business College, Indiana, PA
Graduation: May 2005
Management Skills
1 Provided customer service in a variety of settings
2 Excellent communication skills
3 Studied human resource management and trained in relationship sales techniques
4 Able to multi-task in a fast-paced environment
Computer Skills
1 Prepared business letters using MS Word
2 Designed MS Excel spreadsheets to maintain inventory
3 Created, sorted, and updated MS Access databases
4 Designed and created promotional brochure using MS Publisher
5 Put together slide presentation using MS PowerPoint
6 Experienced with Outlook for calendars and processing emails
7 Achieved keyboarding speed of 50 wpm
Accounting Skills
1 Computed gross wages and calculated deductions
2 Analyzed transactions and posted to general and subsidiary ledgers
3 Used QuickBooks and Peachtree accounting software
4 Prepared a financial statement
Employment
Manager, The Shoe Dept, Du Bois, PA April 2008- Present
Assisted in managing the store, achieve sales goals, provide excellent customer service, and
operated cash register
Shift Manager, Bath and Body Works, Du Bois, PA May 2008- May 2009
Assisted in meeting the daily sales goals through sales and service, coached to sales associates,

2. and operated cash registered
Assistant Manager, Claire’s, Du Bois, PA June 2005- May 2008
Assist in maintaining the operational activities at the store, operated cash register, assist in the
supervision and management of store operations while contributing to the stores performance
objectives through sales and service