Personal Information
Organization / Workplace
Helsinki Area, Finland Finland
Occupation
Trainer, Service Designer and Storyteller for better customer experiences
Industry
Advertising / Marketing / PR
Website
fi.linkedin.com/in/mervirauhala
About
I'm a consultant specialized in service design and storytelling with healthy enthusiasm for all things social and digital. I believe great customer experiences require great communications and that customer-centricity should be taken to a deeper level, right to the core of organizational culture.
I have a broad skill set from training and organizational development to service design. As an experienced trainer and public speaker I have great presentation and facilitation skills.
I am passionate about learning and business storytelling. I have co-authored a book "Storytelling työkaluna - vaikuta tarinoilla bisneksessä."
Tags
storytelling
tarinankerronta
service design
viestintä
ux
markkinointi
design thinking
customer experience
immersive experiences
storytelling; tarinankerronta; yrityskulttuuri; jo
storytelling; empathy; narrative; transmedia; futu
brändi
yrityskulttuuri
palvelumuotoilu
asiakaskokemus
yrittäjyys
customer experience map
customer journey
stakeholdermap
content marketing
movies
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