How WASH Laundry used the cloud to improve service and profits

1. This is WASH Laundry:
To stay competitive and keep its core values,
WASH turned to Office 365 and the Microsoft cloud.
WASH needed:
This is WASH today:
EMPLOYEES STAY
CONNECTED AND
IN TOUCH
Smartphones, Office 365,
and a Yammer network
keep techs connected.
CUT ACQUISITION
SYSTEMS INTEGRATION
TIME IN
LESS THAN
TWO YEARS AGO
WASH LAUNDRY
HAD ONLY 10
OFFICES
A journey to
the cloud
900
EMPLOYEES
REDUCED MACHINE
SERVICE RESPONSE TIME
Customers automatically create
service tickets by scanning barcodes with
a mobile app powered by Microsoft Azure.
MAXIMIZED PROFITS
ON AN INDIVIDUAL
MACHINE BASIS
PowerBI for Office 365 regression
modeling provides insights to set
the right price in the right place.
98%
blogs.technet.com/b/work/
facebook.com/MicrosoftforWork
twitter.com/MSFT4Work
31
TOTAL OFFICES
500,000
PIECES OF EQUIPMENT
70K
TOTAL LOCATIONS
LIFETIME CUSTOMER
RETENTION RATE
10
CANADIAN
PROVINCES
15
US
STATES
Install
WASHERS + DRYERS
TO COMBINE
DATA FROM
MANY SOURCES
TO VISUALIZE
AND ANALYZE
DATA QUICKLY
TO SHARE
INSIGHTS + DATA
ACROSS ALL OFFICES
Service
WASHERS + DRYERS
Collect
INCOME FOR CUSTOMERS
How WASH Laundry used the cloud
to improve service and profits.
WASH does three things:
WASH: Soaring in the cloud
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