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melt
campSimplewaytoopenyoureyes
Theory

in brief
Workshop

Structure
Workshop
Tools
22.9.2015
www.
miikka
leinonen.
com
“Asaresultoftechnological
advancement,ourmaterialand
immaterialworldsaremelting
together.Thishashuge
repercussionsforevery
company.”
ORIGIN
Based on Miikka Leinonen’s visual strategy book Melt
Miikka Leinonen combines his extensive background in graphic design with his
passion for business and strategy to create a truly unique theory and visual
tools for managers to understand and capitalize on this change.
Andthisis…
THEORY
MATERIAL
WORLD
IMMATERIAL
WORLD MELT
The Melt Frame
Everythingtangible:
Objectsand
actions.
Everythingintangible:
e.g.competenceand
emotions.
Elementsthatcanbe
seenbothmaterialand
immaterial.
THEORY
IMMATERIAL
WORLD
WHY? EXAMPLES:
Everything is becoming more immaterial!
1
Melt has a HUGE impact on every business.
Ourneedsaremore
immaterial.
Technologyboosts
thetransformation.
Fierceglobalmaterial
competition.
A
B
C
2
Socialmediatransforms
marketing.
Sharingeconomyshakes
upoldparadigms.
Digitalizationdisrupts
commerce.
A
B
C
MELT
TOOLS AND SKILLS NEEDED
Ifyouknowhowto
drawthis...
Tools:
Skills:
...andthis... …youaregood
togo!
Flip chart or whiteboard
Post-it notes
Paper
Pens
AGENDA
Melt
Theory
1 hour
Playingwith
theMeltFrame
Introduction
tothecase
2 hours 1 hour 3 hours 1 hour
Workingwith
theMeltFrame
Results
Introductions Lunch Post-game…
Example: One day Melt Camp
Workingwiththe
Melt
Frame
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Melt 1 2 3 4 5 6 7 8 9
Frame
MATERIAL
OPTIONS
IMMATERIAL
OPTIONS
ECOSYSTEM
ROLES
RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Listallyour
materialassets
Places,objects,

actions,people…
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
Home
Our product Use of the
product
Sales process
Shop
People Objects Actions Places
Customers
Salespeople
Potential
customers
Supporting
products
Competing
products
Workplace
Development
process
Production
process
Surrounding
world
Write down all material aspects of your business.
EXAMPLE
Experts
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Canwereplaceit

withaservice?
Canwecombineit

withaservice?
Canweextract

datafromit?
Takeamaterialassetandask...
Can we extract 

data from…?
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Test how material elements respond to these questions.TIPS
AND
TRICKS
Supporting
product
Can we replace it 

with a service?
Can we combine it 

with a service?
It becomes…
Development
process
We can combine
it with…
Use of the
product
Competing
products
Yes. Data can
be used…
Surrounding
world
EXAMPLE
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Howwill

thisshape
thematerial
world?
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
Your product or service
Competition
Point of sale
Revenue streams Cost structure
Assess the effects on the material world.
Huge impact! Some impact
production
process
Supporting products
and services
EXAMPLE
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Listallpeoplewhoaffect
orareaffectedbyyou.
Whatimmaterial
dotheyhave?
Whatimmaterial
dotheyneed?
Needs
Enjoyment
Haves
List immaterial haves and needs.
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
Short-term
Customer
EXAMPLE
Non-paying
Customer
Loyal
Customer
Needs
Haves
Haves
Needs
Talent
Passion
Ideas Trust
Trust
Deep
knowledge
Belonging
Role
models
Talent
Energy
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
VERY HARD
INTENSE
Whatelements

canyoumake
tangible?HARD
MEDIUM
Make key immaterial elements part of your service.
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
VERY HARD
INTENSE
TIPS
AND
TRICKS
Haves
Short-term
Customer
EXAMPLE
Talent
Passion
Non-paying
Customer
Loyal
Customer
Haves
Haves
Trust
Deep
knowledge
Energy
How will they change
your service?
HARD
MEDIUM
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Whatelements

canyou

amplify?
What element will you amplify?
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
We can amplify this
Needs
Enjoyment
Short-term
Customer
EXAMPLE
Non-paying
Customer
Loyal
Customer
Needs Needs
Ideas Trust
Belonging
Role
models
Talent
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Whoownsthe
meltingprocess?
Isitopenorcontrolled?
Test different ecosystem roles
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
Open
Controlled?
Do you want to open up
the service to customers,
so they feel they own it?
Do you want the service to
remain controlled, so it
resembles a material
product?
In this role, the service is
easier to adapt to people’s
needs and has stronger
links to their own
immaterial world.
Theoretically, it’s easier to
create financial results with
this type of service, as
provision can be controlled.
or
Test different ecosystem roles
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
EXAMPLE
Option #1. Creates a big
buzz. No revenue!
Sense of
Ownership Talent
Sharing
Option #2. Paid features
hinder scalability but create a
better revenue.
Talent
Sharing
Money
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Howisthemelting
processlinkedto
othermelting
processes?
Test melting with other services
Are you 

a tree?
Do you want to
allow others to be
part of your
service?
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
TIPS
AND
TRICKS
Do you want your service to grow
on top of other services?
Are you 

a monkey?
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
TIPS
AND
TRICKS
EXAMPLE
Option #1. Opening up to
other services increases our
set of features and makes us
an app marketplace.
Option #2. Becoming part of other
services helps us to reach new customer
base and generate new revenue
streams.
Test melting with other services
You can choose a number of different ecosystem roles simultaneously and adjust them continuously.
VERY HARD
INTENSE
Melt 1 2 3 4 5 6 7 8 9
Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS
EASY
MEDIUM
HARD
VERY HARD
INTENSE
Createastrategicroadmap
MVP Phase1 Phase2 Phase3
www.miikkaleinonen.com
miikkaleinonen
Lets connect!

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Melt Camp Explainer

  • 2. “Asaresultoftechnological advancement,ourmaterialand immaterialworldsaremelting together.Thishashuge repercussionsforevery company.” ORIGIN Based on Miikka Leinonen’s visual strategy book Melt Miikka Leinonen combines his extensive background in graphic design with his passion for business and strategy to create a truly unique theory and visual tools for managers to understand and capitalize on this change.
  • 3. Andthisis… THEORY MATERIAL WORLD IMMATERIAL WORLD MELT The Melt Frame Everythingtangible: Objectsand actions. Everythingintangible: e.g.competenceand emotions. Elementsthatcanbe seenbothmaterialand immaterial.
  • 4. THEORY IMMATERIAL WORLD WHY? EXAMPLES: Everything is becoming more immaterial! 1 Melt has a HUGE impact on every business. Ourneedsaremore immaterial. Technologyboosts thetransformation. Fierceglobalmaterial competition. A B C 2 Socialmediatransforms marketing. Sharingeconomyshakes upoldparadigms. Digitalizationdisrupts commerce. A B C MELT
  • 5. TOOLS AND SKILLS NEEDED Ifyouknowhowto drawthis... Tools: Skills: ...andthis... …youaregood togo! Flip chart or whiteboard Post-it notes Paper Pens
  • 6. AGENDA Melt Theory 1 hour Playingwith theMeltFrame Introduction tothecase 2 hours 1 hour 3 hours 1 hour Workingwith theMeltFrame Results Introductions Lunch Post-game… Example: One day Melt Camp
  • 7. Workingwiththe Melt Frame Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE
  • 8. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM ROLES RESULTS EASY MEDIUM HARD VERY HARD INTENSE
  • 9. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Listallyour materialassets Places,objects,
 actions,people…
  • 10. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS Home Our product Use of the product Sales process Shop People Objects Actions Places Customers Salespeople Potential customers Supporting products Competing products Workplace Development process Production process Surrounding world Write down all material aspects of your business. EXAMPLE Experts
  • 11. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Canwereplaceit
 withaservice? Canwecombineit
 withaservice? Canweextract
 datafromit? Takeamaterialassetandask...
  • 12. Can we extract 
 data from…? Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Test how material elements respond to these questions.TIPS AND TRICKS Supporting product Can we replace it 
 with a service? Can we combine it 
 with a service? It becomes… Development process We can combine it with… Use of the product Competing products Yes. Data can be used… Surrounding world EXAMPLE
  • 13. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Howwill
 thisshape thematerial world?
  • 14. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS Your product or service Competition Point of sale Revenue streams Cost structure Assess the effects on the material world. Huge impact! Some impact production process Supporting products and services EXAMPLE
  • 15. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Listallpeoplewhoaffect orareaffectedbyyou. Whatimmaterial dotheyhave? Whatimmaterial dotheyneed?
  • 16. Needs Enjoyment Haves List immaterial haves and needs. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS Short-term Customer EXAMPLE Non-paying Customer Loyal Customer Needs Haves Haves Needs Talent Passion Ideas Trust Trust Deep knowledge Belonging Role models Talent Energy
  • 17. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY VERY HARD INTENSE Whatelements
 canyoumake tangible?HARD MEDIUM
  • 18. Make key immaterial elements part of your service. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY VERY HARD INTENSE TIPS AND TRICKS Haves Short-term Customer EXAMPLE Talent Passion Non-paying Customer Loyal Customer Haves Haves Trust Deep knowledge Energy How will they change your service? HARD MEDIUM
  • 19. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Whatelements
 canyou
 amplify?
  • 20. What element will you amplify? Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS We can amplify this Needs Enjoyment Short-term Customer EXAMPLE Non-paying Customer Loyal Customer Needs Needs Ideas Trust Belonging Role models Talent
  • 21. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Whoownsthe meltingprocess? Isitopenorcontrolled?
  • 22. Test different ecosystem roles Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS Open Controlled? Do you want to open up the service to customers, so they feel they own it? Do you want the service to remain controlled, so it resembles a material product? In this role, the service is easier to adapt to people’s needs and has stronger links to their own immaterial world. Theoretically, it’s easier to create financial results with this type of service, as provision can be controlled. or
  • 23. Test different ecosystem roles Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS EXAMPLE Option #1. Creates a big buzz. No revenue! Sense of Ownership Talent Sharing Option #2. Paid features hinder scalability but create a better revenue. Talent Sharing Money
  • 24. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Howisthemelting processlinkedto othermelting processes?
  • 25. Test melting with other services Are you 
 a tree? Do you want to allow others to be part of your service? Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE TIPS AND TRICKS Do you want your service to grow on top of other services? Are you 
 a monkey?
  • 26. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD TIPS AND TRICKS EXAMPLE Option #1. Opening up to other services increases our set of features and makes us an app marketplace. Option #2. Becoming part of other services helps us to reach new customer base and generate new revenue streams. Test melting with other services You can choose a number of different ecosystem roles simultaneously and adjust them continuously. VERY HARD INTENSE
  • 27. Melt 1 2 3 4 5 6 7 8 9 Frame MATERIAL OPTIONS IMMATERIAL OPTIONS ECOSYSTEM RESULTS EASY MEDIUM HARD VERY HARD INTENSE Createastrategicroadmap MVP Phase1 Phase2 Phase3