1. MIKE BACON
680 Beaconsfield Avenue, Saint John NB E2M 2K7
(506) 639-8646 bacon.mike@gmail.com
PROFILE
An energetic and hyper-organized multi-tasker who possesses a proven track record in planning and
executing multiple projects, managing and advancing large numbers of tasks while ensuring timely
completion and quality outcomes. Enabled by cloud technology and a personally-designed system for
task and project prioritization and scheduling. A respected builder of effective relationships using highly
developed communication skills. Motivation comes from challenge.
AREAS OF EXPERTISE
• Project Manager
• Event and Meeting Planning
• File systems and organization
• Accounts Payable & Receivable
• Facilities management
• Customer Service
• Lean Six Sigma
• Board Governance and Support
• Project Management
• Mobile technology
• Business Correspondence
• Payroll
• Media relations
• Corporate and sponsorship sales
EDUCATION AND CERTIFICATIONS
§ Graduate, Bachelor of Arts Degree, University of New Brunswick, Saint John, 1994.
§ Lean Six Sigma Green Belt, Xerox
§ Project Management Learning Path, Xerox.
§ Improving Non-Profit Board Governance – course, Dalhousie University, 2010
§ Academic Graduate High School Graduation, St. Malachy`s High School, Saint John, 1985
PROFESSIONAL EXPERIENCE
Enterprise Saint John December 2012 – Present
Director of Administration
• Executive Assistant to the CEO. Scheduling, correspondence, email and voicemail management,
client meetings
• Board of Directors communications and administrative support
• Accounts payable and receivable, budgeting, project expense management
• Government funding contract administration
• Event and meeting planning
• Client relationship management.
• Facilities management and liaison between sub-tenants and building owner.
• IT and Telecom infrastructure, pc and telecom support.
• Payroll and Benefits Administration

2. MIKE BACON
680 Beaconsfield Avenue, Saint John NB E2M 2K7
(506) 639-8646 bacon.mike@gmail.com
ContactNB Inc. October 2007-December 2012
Executive Director
• Sole employee, reporting to a volunteer Board of Directors, responsible for all day to day operations
of a provincial not-for-profit association of member companies operating contact centre in New
Brunswick.
• Representative of the contact centre industry in the Province of New Brunswick with a mandate to
improve the image of the industry, encourage networking among member companies, plan and host
professional development and recognition events.
• Sales of memberships, associate memberships and corporate sponsorships.
• Preparation of business cases to secure funding from government and contributors for the
association’s financial stability for activities not covered by regular membership and event fees.
• Networking with regional, provincial, and national professional and industry associations
• Support of Board of Directors and association committees.
• Responsibility for all financial management duties - accounts payable and receivable, budgeting,
liaison with professional accountant and all administrative duties.
• Regular communications including website design and updates, email newsletter and social media.
• Maintenance of close communications with the provincial government on industry and workforce
issues and assistance with business attraction to New Brunswick.
Xerox January 1995-October 2007
Business Operations Manager
§ As Business Operations Manager, management of staffing, financial, reporting and IT support
functions of a 400-seat customer support centre. Direct management responsibility of staff in local
office and at remote international sites.
§ Management of over forty agents as a Customer Service Manager.
§ Extensive experience in contact centre business through progressive positions from front-line
Customer Support Representative, to Direct Marketing Representative, Trainer, Business Analyst,
Customer Service Manager and finally Business Operations.
Parkway and Prince Edward Square Malls, Saint John, N.B. May-December 1993
Marketing Director
§ Responsible for advertising, promotions and special events for two shopping centres.
§ Book-keeping, accounts receivable and payable, general office duties.
§ Note: position eliminated by employer unexpectedly for financial reasons.
Empire Theatres Ltd., Saint John, N.B. July 1990 – May 1993
Theatre Manager
§ Management of all operations of two theatres and 15 staff members.
§ Responsible for payroll, accounts receivable and payable, advertising and promotions, public
relations.

3. MIKE BACON
680 Beaconsfield Avenue, Saint John NB E2M 2K7
(506) 639-8646 bacon.mike@gmail.com
COMMUNITY INVOLVEMENT
§ Former Board of Directors member of the Saint John YMCA-YWCA and volunteer instructor
§ Former Board of Directors member of Contact NB
§ Volunteer Tall Ships Festival, Saint John, 2004
§ Volunteer, Imperial Theatre as an usher, security guard, and other duties,
§ Volunteer, Saint John Police Department’s Community Policing Program as a member of the
Neighbourhood Police Council.
§ Co-Chair , United Way of Greater Saint John’s Business and Industry segment, 2000
§ Member, Transportation Committee, Canadian Association of Chiefs of Police Convention, Saint
John,2000
§ Member, Ceremonies Committee , Ford World Curling Championships, Saint John, 1999