Working remotely - Cultural and Practical Advice and Tips 202003

1. excella.com | @excellaco Working Remotely Cultural and Practical Advice & Tips By Mindy Bohannon

2. excella.com | @excellaco Using the Poll function in Zoom: How many of you are working remotely full-time now? Poll

3. excella.com | @excellaco Throughout the discussion - Please put your tips to the topic we are discussing in the Chat Window Cultural Norms • Challenges • Personality • Tone How to work remotely Collaboration Tools Intentions

4. excella.com | @excellaco Cultural Norms Challenges, Personality, Tone

5. Challenge 80% of communication is non-verbal How can you trust someone you can’t see? How do you communicate with someone many miles away?

7. Multiculturalism Understanding and Respecting differences in our humanity Gender, class, race, spiritual, age, etc. Personality Understanding and Respecting differences in our culture Language, ethnicity Directness

8. excella.com | @excellaco Multiculturalism Hofstede’s Cultural Dimensions Theory Hofstede Country Comparison

9. excella.com | @excellaco Multiculturalism Hofstede’s Cultural Dimensions Theory Hofstede Country Comparison

10. excella.com | @excellaco Culture Metaphors Jargon Go forward up to the bow, and yank on the lines to let the jib out to heel over. I’ll stay at the helm to guide a port tack.

11. excella.com | @excellaco Culture Be Careful of Tone Importance of Emoticons and Punctuation

12. excella.com | @excellaco Culture Golden Rule: Be nice, courteous Love/Hate with Auto-Correct Spelling and Grammar => Eats Shoots and Leaves => Eats Shoots, and Leaves => Eats, Shoots, and Leaves

13. excella.com | @excellaco Remote Communication What makes a good remote worker? Show up on time Run effective meetings Accountability set explicitly Proficient written communication & being trustworthy

14. excella.com | @excellaco Use direct language – not passive The kangaroo carried her baby in her pouch. (active) Space for virtual water cooler -Informal talks, reveal something personal The baby was carried by the kangaroo in her pouch. (passive) Remote Communication

15. excella.com | @excellaco Methods to help Teleworking Create a Time Zone chart www.timeanddate.com/worldclock

16. excella.com | @excellaco Methods to help Teleworking Set expectations of your work style – IM, Email, Phone Use code words to protect time – ex/Tree time Set boundaries – free/busy calendar => Over communicate – build trust

17. excella.com | @excellaco Managers – Keep this in Mind Do not micromanage It’s not important that someone logs in for ## hours It matters if people are getting the work done – focus on output Set clear goals and measure the goals Give people invitation to overcommunicate everything, blockers especially. People must be proactive! If you have someone new to your team, assign them a “buddy”

18. excella.com | @excellaco Using the Breakout functionality: Think, Pair, Share What ways can you encourage trust with your team?  Think about it  Pair/Small group in the Breakout room,  Select one person in each group to share one thing we can do to gain trust  I’ll bring everyone back to the Main Room and each team will share their suggestion Breakout Discussion

19. excella.com | @excellaco Tools

20. excella.com | @excellaco Tools – Chat esp. Persistent Chat Chat/Messenger tool Government, Commercial Has free version Logged on => in the office Messages Private, group, or everyone Power comes from Transparency use group channel Notify using @name #Random channel is fun

21. excella.com | @excellaco Tools – Chat esp. Persistent Chat

22. excella.com | @excellaco Work together like you’re in the same room Audio, desktop and video sharing Gov’t - √ Lync Google Hangout, Skype (1); join.me (10), AnyMeeting (4) Zoom has extended their free version to more people and unlimited time frame Join early to chat casually or start with a first 5 minutes (timed) personal check Pair up with someone each week to talk about something fun Tools – Online Meetings

23. excella.com | @excellaco Chat Headphones Tools – Online Meetings

24. excella.com | @excellaco Enough - STOP with clicking the pen…. Tapping paper next to the speaker… Soft speakers sit near phone – Louder speakers sit farther away – you know who you are Please! say names a lot so we know who is talking I’m pleading – turn on your Video and show us your face!  Chat – What else do you find annoying? Tools – Conference Call Etiquette

25. excella.com | @excellaco Tools – Document Sharing Collaborate easier Transparency to colleagues Gov’t – √ SharePoint Google Docs, Hackpad

26. excella.com | @excellaco Tools – Other CamScanner Take a picture of printed doc, sends to PDF and can email immediately HelloSign for eSignature Don’t make people print, scan, email

27. excella.com | @excellaco Leave the bed Change Clothes Keep regular hours Have good reliable internet And finally… Talk to someone everyday, and not about work Squeeze social time into your meetings Learn how to clearly and effectively over-communicate

28. excella.com | @excellaco Zapier, Inc; The Ultimate Guide to Remote Project Work; zapier.com/ The Hofstede Center; Comparing Countries; geert-hofstede.com/ Escribano, Javier; How we organize our remote team using Slack, Trello and Google Drive; https://medium.com/@fesja/how-we-organize-our-remote-team-using-slack-trello-and- google-drive-70b5a8190ce2#.g0fe0em21 Active/Passive Voice examples: http://examples.yourdictionary.com/examples-of-active-and- passive-voice.html#WTh572sWpgdtmZOT.99 Stevenson, Herb; The Behavioral Elements of Trust/Distrust; http://www.herbstevenson.com/articles/behavioral-elements-of-trust-distrust.php, 2015 Trello tips: https://blog.trello.com/remote-work-connections?mkt_tok=eyJpIjoiTkd Tools and more reference page: https://www.collaborationsuperpowers.com/tools/ References

29. excella.com | @excellaco Questions, Discussions What have you found that doesn’t work, that hinders communication and productivity? What else have you found that does work? Mindy Bohannon | Mindy.Bohannon@excella.com | @mindybo93

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Working remotely - Cultural and Practical Advice and Tips 202003

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