Remote Project Teams Productivity Pajamas
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This document discusses best practices for working remotely with project teams. It addresses challenges like communicating without non-verbal cues and cultural differences. It recommends using collaboration tools like video chat, messaging, and screen sharing to facilitate communication. The document stresses setting clear expectations, being transparent, and overcommunicating to build trust among remote teams. Managers are advised to focus on outputs, give autonomy, and assign buddies for new remote workers. Tips include finding a dedicated workspace, using video occasionally, creating team agreements, and maintaining regular hours and communication to foster success with remote project teams.
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Remote Project Teams Productivity Pajamas
- 1. Winning with Remote Project Teams, Pajamas and Productivity Mindy Bohannon @mindybo93
- 2. Are you comfortable working remotely? Working remotely last year is vastly different than working remotely this year
- 3. excella.com | @excellaco Cultural Norms • Challenges • Personality • Tone How to work remotely Collaboration Tools Intentions
- 4. Cultural Norms Challenges of working remotely
- 5. Challenges 80% of communication is non- verbal How can you trust someone you can’t see? How do you communicate with someone many miles away? Evolution of Trust
- 7. Understanding and Respecting differences in our humanity Gender, class, race, spiritual, age, etc. Personality Understanding and Respecting differences in our culture Language, ethnicity Directness Multiculturalism – Gain Trust
- 8. Multiculturalism Hofstede’s Cultural Dimensions Theory Hofstede Country Comparison
- 9. Multiculturalism Hofstede’s Cultural Dimensions Theory Hofstede Country Comparison
- 10. Culture Metaphors and Jargon Jargon and Metaphors …but be a little silly
- 11. Be Careful of Tone Importance of Emoticons and Punctuation Culture
- 12. Golden Rule: Be nice, courteous Spelling and Grammar – When does it matter?! => Eats Shoots and Leaves => Eats Shoots, and Leaves => Eats, Shoots, and Leaves Culture
- 13. What makes a worthy remote worker? Show up on time Run effective meetings Set accountability explicitly Proficient written communication & being trustworthy Communicating Effectively
- 14. Use direct language – not passive The kangaroo carried her baby in her pouch. (active) Space for virtual water cooler -Informal talks, reveal something personal The baby was carried by the kangaroo in her pouch. (passive) Communicating Effectively
- 15. Set expectations of your work style – Chat, Email, Phone => Over communicate – build trust Set boundaries – free/busy calendar Teleworking Reminders
- 16. Do not micromanage Focus on output Set clear goals and measure the goals Give people invitation to overcommunicate everything, blockers especially. People must be proactive! If you have someone new to your team, assign them a “buddy” Managers – Keep this in Mind
- 17. excella.com | @excellaco Tweet @mindybo93 and Share: How can you encourage trust with your team? Let’s Talk About It
- 18. Tools
- 19. Key Tools Audio / Video Chat / Messenger Instant Meeting / Share Desktop Calendar Email
- 20. Enough - STOP clicking the pen…. Shuffling papers… Soft speakers sit near phone Louder speakers sit farther away – you know who you are Today’s World: Forgive the background noises Conference Call Etiquette
- 21. Online Etiquette & Suggestions Logged on => in the office Messages Private, group, or everyone Power comes from Transparency use group channels Notify using @name #Random channel is fun
- 22. Join early to chat casually or start with a first 5 minutes (timed) personal check Pair up with someone each week to talk about something fun More Suggestions
- 23. Zoom Fatigue • The feeling you need to keep eye contact • Schedule meetings for 25 or 55 minutes – have shorter meetings • Does the issue/question really need a video call? Or is email or chat just as good? • Avoid multi-tasking on a video call • Hide your own video – Zoom: Hide Self-View • Turn on Speaker View – or pin • Over-communicate – hand signals, “reactions”, auditory thumbs-up
- 24. 1. Find a dedicated place in your house. Bonus: separate from your private life. 2. Use video. Once in a while. 3. Create a team agreement. Talk about expectations for how to work together. 4. Have good internet 5. Keep regular hours 6. Get familiar with the tools. 7. Lean in. Start without big expectations, experiment and grow your skills. Put feedback loops in place to evaluate progress. Regular retrospectives on how the team is doing will inspire continuous improvement and trust. Start Here
- 25. Change Clothes And finally… Talk to someone everyday, and not about work Over-communicate Trust Be Gracious (empathy)
- 26. Zapier, Inc; The Ultimate Guide to Remote Project Work; zapier.com/ The Hofstede Center; Comparing Countries; geert-hofstede.com/ Escribano, Javier; How we organize our remote team using Slack, Trello and Google Drive; https://medium.com/@fesja/how-we-organize-our-remote-team-using-slack- trello-and-google-drive-70b5a8190ce2#.g0fe0em21 Stevenson, Herb; The Behavioral Elements of Trust/Distrust; http://www.herbstevenson.com/articles/behavioral-elements-of-trust-distrust.php, 2015 Trello tips: https://blog.trello.com/remote-work-connections?mkt_tok=eyJpIjoiTkd Tools and more reference page: https://www.collaborationsuperpowers.com/tools/ and https://www.collaborationsuperpowers.com/covid19/ http://workplacementalhealth.org/Employer-Resources/Working-Remotely-During-COVID-19 https://witi.com/articles/1802/Zoom-Fatigue/ References
- 27. Questions, Discussions What have you found that doesn’t work, that hinders communication and productivity? What else have you found that does work? Mindy Bohannon | Mindy.Bohannon@excella.com | @mindybo93
Editor's Notes
- Herb Stevenson, http://www.herbstevenson.com/articles/behavioral-elements-of-trust-distrust.php, The Behavioral Elements of Trust/Distrust , 2015
- The goal is to gain trust
- Power Distance is the extent to which organizational hierarchy is important in a culture. It’s defined as the extent to which the less powerful members of institutions and organisations within a country expect and accept that power is distributed unequally. India scores high on this dimension, 77, indicating an appreciation for hierarchy and a top-down structure in society and organizations. High – Japan, Low – US, Scandinavian cultures Individualism – to what extent does the culture promote the individual thinking, living or being versus promoting the family, the group, the religion the degree of interdependence a society maintains among its members. It has to do with whether people´s self-image is defined in terms of “I” or “We”. India, with a rather intermediate score of 48, is a society with both collectivistic and Individualist traits. Chinese are group inter Masculinity – a high score (Masculine) on this dimension indicates that the society will be driven by competition, achievement and success, with success being defined by the winner / best in field. A low score (Feminine) on the dimension means that the dominant values in society are caring for others and quality of life. A Feminine society is one where quality of life is the sign of success and standing out from the crowd is not admirable. The fundamental issue here is what motivates people, wanting to be the best and focus on tasks (Masculine) or liking what you do by focusing on people (Feminine). India scores 56 on this dimension and is thus considered a Masculine society. The US is about the same. Uncertainty Avoidance - The extent to which the members of a culture feel threatened by ambiguous or unknown situations and have created beliefs and institutions that try to avoid these India scores 40 on this dimension and thus has a medium low preference for avoiding uncertainty. In India, there is acceptance of imperfection; Long Term Orientation - describes how every society has to maintain some links with its own past while dealing with the challenges of the present and future, India has a score of 51 on this dimension, which indicates a preference for a more long-term, pragmatic culture. In India the concept of “karma” dominates religious and philosophical thought. Indulgence - the extent to which people try to control their desires and impulses, based on the way they were raised. India receives a low score of 26 in this dimension, meaning that it is a culture of Restraint. http://geert-hofstede.com/india.html
- http://www.buzzle.com/articles/metaphor-examples-for-kids.html Jimmy Kimmel passive aggressive texts https://youtu.be/07TinrpKG6o 23 seconds shows first slide for milk – until 2:25 2:25 - ha
- How many meanings can you say with just “I’m Fine” using different tones of voice – the way you say it in your head isn’t how someone else might read it
- The commas make it an entirely different meaning
- Remote workers have less opportunity to passively learn individual styles so learn explicitly
- Have I mentioned lately you need to build trust?
- Github recommendations – check they’re YouTube channel for many many videos of lessons learned Assign a buddy - someone at the company a while, can easily ask questions to Do not micromanage: It’s not important that someone logs in for ## hours It matters if people are getting the work done
- Audio and Video – love/hate with the audio Have you heard of Zoom fatigue? Being on video is exhausting! Trying to keep eye contact and show your face to the screen. When we’re in person we don’t always look at each other.
- Model the behavior you want everyone else to use – turn on the webcam, stop clicking, use your phone if your computer isn’t working great
- tools like Slack and MSFT Teams do. as opposed to Skype and AIM which could log chat history (if your company allowed that) but prior chats with you evaporate after I close the window
- Video chats are exhausting Remember to be kind: if you’re looking away you’re thinking, resting your eyes
- https://www.collaborationsuperpowers.com/covid19/ Here are examples of what others have done. Find a dedicated place in your house. Bonus: separate from your private life. Use video. It’s important that your team members can see and hear you well. Have plenty of light and wear a headset if needed. Create a team agreement. Talk about expectations for how to work together. Templates available here. Set goals and be enthusiastic. Working remote is all about trust and communication. Get familiar with the tools. Check out what’s available: tools for remote teams. Lean in. Start without big expectations, experiment and grow your skills. Put feedback loops in place to evaluate progress. Regular retrospectives on how the team is doing will inspire continuous improvement and trust.
- Empathy: fear and uncertainty associated with the pandemic have compounded those challenges, as well as the lack of formal telecommute policies and procedures, helping to support their kids, people not having a space set aside to work, etc. Take it in stride, take a breathe during the meetings and calls to let them work with their kids for a minute. https://everfi.com/blog/community-engagement/parents-working-from-home-covid-19/