Mireille De Bruycker

Macedonia Macedonia, the Former Yugoslav Republic of

Engagement Centers Director at STARTEK Inc

Human Resources / Recruitment

Strategic, Adaptable and Results Driven Call Center Executive With 20+ years of progressive leadership experience Transforming Call Center & Customer Care Operations into World-Class Organizations by Optimizing and Aligning People, Processes, & Cutting Edge Technology. ■ Expertise in domestic and global operations and outsourcing, including vendor selection, contract negotiation and program oversight ■ Leadership of business optimization initiatives for increased customer satisfaction and employee engagement ■ Depth of operational expertise with hyper-focus on team development and organizational alignment of people, process and technology to enable execution on business strategies ...