Hospitality Human Resources/Operations professional

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MIRIAM VELEZ
4559 West Montana Street
Chicago, IL 60639
C: 787-469-7278
E-mail: mvelez007@gmail.com
WORK EXPERIENCE
2016 Carver Hotel Groups, (On-Call Task Force) Atlanta, GA
Task Force consulting as a Temporary solution to assist Hotels and Hotels Management
Company fill open positions in sales and operations in a quick and cost effective manner.
MV Hospitality Consulting
2015-Present Human Resources Consultant (Small Business)
MV Hospitality which provide administrative and Human Resources support for small business:
 Created, structured, and designed the Human Resources Department, essential & basic Human
Resources (HR) areas such as Recruiting, Training, Employee Relation, Labor Relation (Union
Shop), Benefits, Compensation and others as necessary.
 Added value implementing internal controls processes that are right size for your business.
Implement cost strategy to control your Payroll, Taxes and employee benefits ( PTEB) expenses
 Outsource basic Accounting and IT
International Hospitality School and Culinary arts
January – May 2016 Professor
Our primary purpose as a Professor is to teach the undergraduate and/or the graduate
Programs including Hospitality Operations, Culinary Arts or Events Planning, serve as an advisor,
conduct Research, and engage in Service to the unit, and contribute to the development of the
Hospitality faculty.
Radisson Ambassador Plaza Hotel & Casino (“Hotel”)
2013-2015 Director of Operations/ Acting General Manager
 Chairperson of the executive committee team of the Radisson Ambassador Plaza Hotel & Casino
 Managed the “Hotel” operations on a daily basis
 Cure default letter on December 2014. Overall Quality Performance Review (QPR) of 86.1% in
Hotel Conditions. Default letter issue on August 2010
 Reviewed and improved standard operation procedures (“Sop’s”) as well as overseeing all
employee and Union negotiations in conjunction with the Director of Finance.
 Direct interaction with the Director of Sales in order to drive room’s revenue as well as yield
management strategies to maximize hotel RevPar.
 Direct Interaction with The Revenue Team to maximize our ADR on a weekly basis.
 Analyzed monthly departmental profit and loss ( P&L) statements
 Worked with the Finance Team and developed our annual Budget and Goals to increase revenue
and Profit.

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 Oversight of Casino Management on staffing and marketing strategies to optimize revenue and
departmental profit margins.
 Project Manager of the Hotel closing including but not limited to press release, side bargaining
effect Union negotiation (Teamster Local 901 and Unite Here Local 610).
Interstate Hotels and Resort d/b/a Pheasant Run Resort
2012-2013 Director of Human Resources
 Structured, and designed the Human Resources Department by implementing all Interstate Hotels
and Resort (IHR) policies and procedures during the first year managing Pheasant Run Resort.
 Designed and created the 2013 Salary Wage Scale base on the area labor market.
 Interact with internal and external auditors in completing audits. Create the Departmental budget
as part of our 2013-Business plan taking in consideration the market conditions.
 Prepare and review the departmental budget, expenses, and invoices. On a Monthly basis handle
invoices and expenses through market basket purchasing website taking in consideration the
budget allocation.
 Review and follow up with each Departmental Head on the daily labor report in order to minimize
over time and labor costs.
 Review and approved all Performance Appraisals for the Resort. Conduct performance appraisal
for the Human Resources Staff
 Responsible for informing new members of the Resort’s Rules and regulations.
 As part of the Executive committee team, we designed and created our vision, mission and Goals
for 2013.
Radisson Ambassador Plaza Hotel & Casino
2005-2011 Director of Human Resources
 Created, structured, and designed the Human Resources Department, essential & basic Human
Resources (HR) areas such as Recruiting, Training, Employee Relation, Labor Relation (Union
Shop), Benefits, Compensation and others as necessary.
 Project manager for the New HRIS, Payroll and Time & Attendance software’s implementation
(HR-Sense).
 Supervise the payroll and benefits administrator functions and ensure all Personnel Action forms
(PAF’S) were approve before running the payroll cycle.
 Collective Bargaining Agreement ( CBA) negotiating committee member
Intercontinental San Juan Hotel & Casino
2004-2005 Human Resources Manager
Assist the Human Resources Director in all related HR matters with emphasis in the recruiting and
employee relations matters.
Wyndham El San Juan Hotel & Casino
1996-2004 Human Resources Manager
Wyndham Martineau Bay Resort Opening Team Member
My responsibilities include but are not limited to representing the company in grievance procedures,
hearings, mediation & arbitration hearing before the National Labor Relation Board; provide
recommendations and coaching to the Human Resource Department & Casino Director on decisions to

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be taken regarding all Collective Bargain Agreement matters. Collective Bargaining Agreement negotiating
committee member.
Coordinate and recommended strategy on how to handle all grievances submitted saving the company
over $300,000
Accomplishment includes implementation of 1165-e plan with over 95% employee participation
Conducted internal investigations on Sexual Harassment & EEOC Claims, provide recommendations to
the Human Resources Department on actions to be taken.
Liaison with payroll department, handled all employees claims such as over-time, vacation & sick leave
payments. Deal with “Asume” (Child support agency in PR) situations
Human Resources Coordinator
Planned, structured, & implemented policies & procedures regarding all Human Resources function in
the Casino department.
Personnel administration ensures consistency in the application and enforcement of such policies and
procedures.
CONFERENCE & TRAINING
Situational Leadership Workshop created by Ken Blanchard
Guiding Employee Performance, IHR
Conducting Performance Appraisal, IHR
Code of Ethics, IHR
Preventing Sexual Harassment, IHR, Wyndham, Radisson
Protecting Confidential Information Train the Trainers, IHR
Interstate Hotel & Resort Leadership Conference: Washington, D.C.
HIPAA training Certification, IHR
EDUCATION
University of Puerto Rico
MA Human Resources Administration
Sum-Cum-Laude
Thesis: Formative Discipline: the impact in the objectives and goals accomplished by the organization
University of Puerto Rico
BA Labor Relations
Cum-Laude
Labor Relations Practice, Department of Labor, Puerto Rico
Coach Certification, University of Puerto Rico
Certified Hotel Administration (CHA) Certification- In process
ORGANIZATIONS & MEMBERSHIPS
Society for Human Resources Management (SHRM)