Mohamed Nader

Egypt Egypt

OCS/CBS Technical Leader

Telecom / Mobile

*Identify opportunities that can improve efficiency of business processes. *Investigate and resolve application functionality related issues and provide first level support and troubleshooting. *Write technical procedures and documentation for the applications including operations, user guide, etc. *Create workaround procedures when standard procedures have failed and ensure issues are resolved. *Take initiative to achieve value-added results, within scope of responsibility. *Develop methods and techniques to improve the process of providing excellent support to customers.